Salon 1 Hair Studio

+1 248-588-8899

29267 Dequindre Rd, Madison Heights, MI 48071 United States of America

Open Today: Closed

Quick Facts About Salon 1 Hair Studio

Salon 1 Hair Studio has received a range of comments, both positive and negative. In order to evaluate the strengths and weaknesses of the salon, we will analyze these comments and provide an overall assessment.

Starting with the strengths, several customers mentioned the exceptional hair wash and scalp massages offered at Salon 1 Hair Studio. One customer described it as "the best shampoo ever" and another said it was "out of this world." This indicates that the salon excels in pampering and providing a relaxing experience for their customers.

Another strength mentioned by multiple customers is the skill of a stylist named Tom. Many comments praised his cutting and styling abilities, with one individual referring to him as the "best." This suggests that Tom is a highly skilled professional and a standout stylist at the salon.

Additionally, longevity is mentioned as a strength of Salon 1 Hair Studio. One customer mentioned being a loyal patron for 12 years and never being disappointed by their experiences. This indicates that the salon has built a strong reputation and has consistently provided satisfactory services over a long period of time.

Moving on to the weaknesses, one major issue discussed is the salon's lack of professionalism in handling appointments. One customer shared an experience where they were given conflicting information about the availability and cost of their desired hair treatment. This inconsistency and lack of communication is indicative of poor customer service and organization. Another customer expressed frustration at being turned away despite making multiple appointments, suggesting that the salon may prioritize certain clients over others in a discriminatory manner.

Another weakness highlighted in a negative review is the salon's handling of a hair dyeing procedure. The customer described experiencing severe burning and pain during the process, and their concerns were not adequately addressed by the salon staff. This indicates a lack of care and expertise in performing chemical treatments, potentially resulting in damage to the customer's scalp.

Additionally, hygiene practices are mentioned as a weakness of Salon 1 Hair Studio. One customer observed that the staff wiped their arms and hands with a towel before using it to dry the customer's hair, suggesting unsanitary practices. This is a significant concern as maintaining a clean and hygienic environment is crucial for a hair salon.

In summary, Salon 1 Hair Studio has strengths in providing excellent hair washes and scalp massages, as well as having a highly skilled stylist named Tom who consistently delivers quality haircuts. The salon's longevity also indicates a strong reputation and consistent service. However, the weaknesses of Salon 1 Hair Studio include unprofessionalism in handling appointments, poor communication, and potential discrimination in prioritizing clients. Furthermore, the salon's handling of chemical treatments raises concerns about safety and hygiene practices. Overall, it is important for Salon 1 Hair Studio to address these weaknesses in order to enhance customer satisfaction and maintain a reputable image.

Best TL Reviews

Omg I just went in today and let me just say the young boy in there gave me the best shampoo ever. It was a much needed shampoo with the best head massage! Of course Tom is the best at cutting hair as well. Hands down to him.

Awesome staff!! The hair wash and scalp massage is out of this world!! Me and my girls enjoyed our hair day Saturday ☺

I've been coming here for 12 years, Tom never disappoints me.

I called and place a hair appointment to dye my hair blonde and they told to come in at 4 so I did , I arrive there just for them to tell me “ we cannot do your hair and it will take 5-6 hours and it will cost $215 in total” I was super disappointed and frustrated because they did not close till 8 and I was willing to pay $215 plus tip but they said “no , place another appointment this weekend” so I did place another appointment for Sunday for 9:30 am and they told “ no” again because “ it was going to take to long”. Very unprofessional and they pick and choose what they wanna do

I do not recommend this salon, let me explain…

I called the day before to make an appointment to dye my hair from black to light ash brown. I asked them how much it would cost and he replied with $50, and explained further that he would have to bleach my hair. I agreed. The following day, to start, the workers brushed my hair from top to bottom which resulted in pulling my hair. Then they cut my hair. Everything was fine until they started to bleach my hair starting from the roots. It burned so much I asked the workers, “was supposed to burn this bad”, they replied, “Yes, some people burn and some people don’t.” We continued, and it looked like the worker did not put enough bleach at the middle and end of my hair. They then wrapped it with plastic and left to work on another customer. After twenty minutes another worker named Tom came and added more bleach to the middle and end my hair. He told me it's not gonna lift like the way I wanted, and if it does it is gonna take five to six hours. Because it burned so bad, I wanted to get it over with. I told him to do what he can, I understand if I don’t get the color for the first time. So he pinned up my hair and left to go work on another customer. I'm not sure how the worker tied my hair, but I was extremely uncomfortable the whole time, it felt like my hair bun was held together by a heavy metal pin. After my boyfriend asked how long it will take to finish, another worker came to wash the bleach out of my hair. When I got back to the chair, they blew dried and combed my hair. Then they put on another different chemical to turn my currently yellow hair at the scalp, and orange hair at the middle and bottom hair, into the color I wanted. The new chemical burned twice as bad than the bleach. It hurt so badly I panicked and dodged the workers hands. I asked Tom, “how long do I leave the color/toner/bleach on,” (I'm not sure what it was, it looked like a chunky mix of lava and cheeto dust). And he didn’t answer my question but said something else. It gave my scalp so much sharp intense pain that began to tear up. It got worse every time they applied more, and I began to bawl from how bad it was. I did not want to leave my hair bright yellow at the top and orange at the bottom half so I tried my best to remain calm. My mom came and told the workers that it burned, so they asked another woman to come to speed up the process. They left it on for five minutes then took me to go wash my hair again. I also noticed that every time they washed my hair. Afterwards, they wiped their arms and hands with a towel, then proceeded to use that same towel to dry my hair. Which seems pretty unsanitary. My mom followed me to watch the lady wash my hair, the woman then told my mom that my scalp was perfectly fine and there's no damage/burns. After they finished, they charged $155 for coloring and trimming my hair, even though the night before they told me it would be $50. Shortly after, we examined my hair and they burned my scalp resulting in blood patches all over underneath my hair. There is now a white line across my forehead from where the bleach was. Despite this at yet the woman said there's no damages or burns. when I felt my scalp, which was still burning at this point. I notice the hair texture near my roots was crusty and stiff like there was hair spray. That's when I realize the woman who rinse my hair did not wash the product out completely.

I have also taken photos of my scalp & forehead burns, but i am not sure how to post it.

Tuyệt vời

The best hair cut the gentleman is an artist.Never have I seen someone who takes his time and energy to make sure you're gotten the haircut you want and it looks awesome.

Waited for hours, the place is not busy and they still let people get their hair cut before me because i didnt have an appointment. Not coming back again