Shaws Fish & Chip Shop

+44 1782 617048

103 High St, Newcastle-under-Lyme, Newcastle ST5 1PS United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Shaws Fish & Chip Shop

Shaws Fish & Chip Shop, located in Newcastle town centre, has received a mix of positive and negative reviews. In order to provide a comprehensive analysis of the strengths and weaknesses of the establishment, it is necessary to consider both sides of the feedback.

Starting with the positive comments, it is evident that Shaws has a loyal customer base who speak highly of their experiences. One customer states that they always go to Shaws and have always been happy with their meals. This suggests that the establishment consistently delivers satisfying food and service. Another customer mentions that they particularly enjoyed the fish, highlighting its quality and taste. Additionally, the comment about the shop being a "lovely traditional fish and chip shop" indicates that there may be an appeal in the nostalgia and authenticity of the establishment.

Moving on to the negative comments, there are several areas of concern that have been raised. One recurring theme is the negative attitude and rudeness of the staff. Customers have mentioned that the staff are miserable and show a lack of care. This can greatly impact the overall customer experience and create a negative impression of the establishment. Another criticism revolves around the quality of the chips. Several customers mention that the chips are dry, burnt, and soggy simultaneously, which can be attributed to inconsistency in cooking. Additionally, there are complaints about the small portion sizes and high prices. These issues raise concerns about value for money and may deter potential customers.

Another point of criticism is the cleanliness of the shop. One customer describes it as "dirty and run down," indicating a lack of attention to cleanliness and potentially compromising the overall hygiene of the establishment. This can greatly affect the reputation and trustworthiness of the establishment.

Furthermore, a customer mentions that the quality and service at Shaws depend on which brother is running the shop at the time. This inconsistency in quality and service suggests a lack of standardization and indicates potential issues with management and staff training. Customers should be able to expect consistent quality and service regardless of who is working.

In conclusion, while Shaws Fish & Chip Shop has received some positive feedback regarding the taste and quality of their food, there are also several areas of concern that have been raised by customers. These include rude and miserable staff, inconsistent chip quality, small portions at higher prices, cleanliness issues, and the lack of standardization in quality and service. Addressing these weaknesses would be essential for Shaws to improve their overall customer experience and maintain a positive reputation.

Best TL Reviews

Whenever in Newcastle town centre I always go to Shaws and always been happy.

I'm unsure where the bad reviews are coming from? Today 3/2/3023 One small fish and chips, one small fish and a fishcake for just over a tenner AND the fish were not small at all,

really enjoyed them. In the particular the fish was really nice.

it takes a lot of effort to be this bad. the staff are miserable and rude, the chips, if we can call them that, have the amazing ability to be dry, burnt and yet a soggy mess at the same time. portions incredibly small yet expensive. a "cone" is in a small tray and less than half the size of most chippies. honestly, anyone rating this higher than 1* has not tried anywhere else. a dirty and run down shop with staff that could obviously care less. wont be back.

Not a very good experience, fish was awful greasy, chips not too bad though

Meagre portion of gluppy, greasy chips in a tray for £3 served by miserable woman (normal sized tray). I was recommended to go here, as they still used traditional methods to cook chips. Have since been advised it depends which brother is running the shop at the time, as to the quality and service you receive. Won't be back again, I know the cost of food is skyrocketing but thankfully didn't ask for a fish to go with it. Apparently, they used to sell cones of chips. I dread to think how many would be in that, as that was the amount anywhere else that was on the tray and that cost £3.from Shaws. Very disappointed

Worst chips I have ever had, we sat inside which was very clean but very over priced, chips and curry sauce and chips sausage and gravy with 1 can pop £11. the chips were black and green and were all bits. The curry sauce was bland, would not recommend we will not be returning.

Lovely traditional fish and chip shop

Good old Shaw's, big portions, great food. We sat inside which was immaculate as always, small seating available outside too. Great service, ladies were more than helpful and polite. We will definitely be back.

Just the mere sniff of a distant Shaw's chip gets my gums moist. For as long as I can remember in my 40+yrs Shaw's has always been the best chippy in town. I dream of their chips n gravy. Their fish is always fresh, tender & moist. It beats all promenade chippy's in seaside towns I've eaten in - including my beloved second home of Blackpool.