Smugglers

+44 1273 309477

36 High St, Rottingdean, Brighton BN2 7HR United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Smugglers

Smugglers Place, a fish and chip shop, has received both positive and negative comments about its food and service. In order to evaluate its strengths and weaknesses, let's analyze the comments provided.

Starting with the strengths, several customers have praised the taste and portion size of the chips. It is mentioned that they are very tasty and come in a generous portion. One customer even commented on the unique packaging, stating that the chips are served in a bag rather than plastic trays or flimsy paper ones that can result in spillage. This indicates that the shop pays attention to the customer experience and strives to provide a convenient and enjoyable dining experience.

Another positive aspect highlighted in the comments is the friendly service provided by the staff. Customers mention that the staff members are friendly, and one customer even mentions the manager, Coral, as always being welcoming and friendly. This kind of personalized service can greatly enhance the dining experience and create a positive impression of the establishment.

There are also comments indicating that the fish is fresh and crispy. This suggests that Smugglers Place prioritizes the quality of its ingredients and ensures that the fish is cooked to perfection. Fresh and crispy fish is a key component of a good fish and chip shop, and positive feedback in this regard indicates a strength of the establishment.

Now let's consider the weaknesses mentioned in the comments. One customer states that the fish did not taste fresh and the batter was not crispy enough. This indicates a potential issue with the quality and preparation of the fish. It is important for a fish and chip shop to consistently deliver fresh and well-prepared fish in order to maintain customer satisfaction. This comment suggests that Smugglers Place may face challenges in consistently achieving this.

Another customer mentions that the fish on one particular day was overcooked and inedible. This highlights a lack of consistency in the quality of the fish. In order to be considered a top-notch fish and chip shop, it is crucial to ensure that all aspects of the dish, including the fish, are consistently of high quality. This negative comment suggests that Smugglers Place struggles with this aspect.

One other criticism mentioned is the disappointment with the fish on Thursdays, which the customer considers the worst they have ever been served. This negative experience can have a significant impact on the reputation of the establishment. It suggests that Smugglers Place may have some issues in terms of quality control and consistency.

In summary, Smugglers Place has several strengths, including tasty chips, generous portion sizes, unique packaging, and friendly service. These aspects contribute to an overall positive dining experience. However, there are also weaknesses identified, such as inconsistent quality of the fish and occasional disappointments in the taste and preparation of the food. Smugglers Place should focus on addressing these weaknesses to improve overall customer satisfaction and elevate their fish and chip shop to be consistently excellent in all aspects.

Best TL Reviews

Chips are good but the fish really wasn't. Didn't taste fresh, batter wasn't crispy enough, real shame. Would love this place to be an amazing fish and chip shop

Popped in for some chips and was very impressed. Surprised at the portion size which was very generous, and they came in a bag too, no plastic trays or rubbish paper ones that spill the chips everywhere. Very tasty chips, can't comment on any thing else but with friendly service I wouldn't hesitate to recommend.

Have visited here many times over the years, the chips are always good, however the fish varies greatly.

Thursdays cod has has to be the worst I have ever been served anywhere. It was over cooked and the fish was completely in-edible, dry, hard and stuck fast to the batter, had to throw away.

So disappointed, only gave 2 stars because of the chips.

Very friendly service and staff.

Top notch fresh fish and chips.

Fresh and crispy fish and chips. Made me very happy!

Ordered small chips and Mozerella sticks today. Very big portion! :)

Really tasty food and staff were friendly too

Great fish and chips bar. We really enjoyed their food. We had to cycle from Brighton for 3 miles to find them.

By far the best Fish and Chips I have ever had, The fish is fresh and tasty, with a fabulously light batter. The chips and vegan gravy are second to none. Staff are fabulous and work very hard. The manager Coral is always welcoming and friendly. If you are in the area then this is the place to go for our traditional national dish