Quick Facts About Pier Cafe
Pier Cafe, located in Porthcawl, has received a mixture of positive and negative comments from customers. In analyzing these comments, we can identify the strengths and weaknesses of the establishment.
One of the significant strengths highlighted by customers is the quality of the food. Multiple reviews mention the tasty breakfast dishes, particularly praising the bacon. This positive feedback indicates that Pier Cafe serves delicious food that meets customers' expectations.
Another strength is the friendly and fast service. Many customers appreciate the attentive staff who provided a warm welcome and were chatty. The fact that the staff knew regular customers by name suggests that they have built strong relationships, contributing to a positive dining experience. Additionally, reviews mention quick service, emphasizing that customers did not have to wait long for their food or drinks.
The pricing of the breakfast is also seen as a strength. One customer calculated that they received a large all-day breakfast, coffee, and a large orange juice for just £8. This affordability makes Pier Cafe an appealing option for customers who want a good meal without breaking the bank.
Location is another strength of the establishment. Being situated in a seaside town, Pier Cafe offers customers the opportunity to sit outside while enjoying their meals. This feature is highly appreciated and adds to the overall experience, especially on sunny days.
However, there are also weaknesses mentioned in the comments. One customer expressed concerns about the general service. They pointed out that the attention to service has declined over the years and even speculated that the owner may be looking to sell the business. This suggests that there may be inconsistency in the quality of service provided by the staff.
A particular incident mentioned in a review was the presence of glass weights on outside tables. These weights were noted as being problematic when facing strong winds from the sea, as they could potentially break. This highlights a lack of attention to detail and safety measures, which could be seen as a weakness.
Another weakness brought up by a customer was the negative attitude of the staff. They mentioned feeling uncomfortable due to the supposed misery and inattentiveness of the bar staff. This negative experience can significantly impact a customer's overall satisfaction and may deter potential future visits.
Additionally, one comment criticized the cleanliness of the establishment by mentioning an issue with an unsecured toilet. This lack of proper maintenance and attention to details also contributes to a negative perception of the cafe.
In summary, Pier Cafe has various strengths, including delicious food, friendly and fast service, affordable prices, and a convenient location. However, there are weaknesses that need to be addressed, such as inconsistent service quality, lack of attention to detail and safety, negative attitudes of some staff members, and cleanliness concerns. By addressing these weaknesses, Pier Cafe can improve the overall customer experience and continue to attract and retain customers.
Best TL Reviews
What a fantastic start to the day a Full English. Sitting outside in the sun cracking coffee,with great staff. Definitely a place to go back to.
Very good large all day breakfast with a great coffee and a large orange juice for about £8. Fast friendly service and a nice local crowd all enjoying the food and drinks. It was the 3rd place I tried in Porthcawl to get breakfast at 11.45 because even though the other places advertised all day breakfasts they had stopped serving. It will be my number one choice next time I am in town, the staff were nice and chatty and there was a lot of regular customers they knew by name which is always a sign that they are getting their service right.
Nice tasty breakfast, great bacon.
We have visited this place a few times over the years, and wondered is the Lady wanting to sell up?????????, the attention to general service isn't what it has been. I found a toilet wasn't now cemented to the floor! Also using glass weights on outside tables that's facing the sea full on, with wind, isn't great, as they smash ????, makes me feel unfortunately that the owner has lost the love ????
We had breakfast here this morning and I can only give 2 star's even though the breakfast looked good and tasted ok. reason being the staff behind the bar where so miserable and inattentive it made us feel uncomfortable. Never have I been anywhere and felt like this. That said the young lady that brought our food was not to bad and I got the impression she was new, please if you are the owners or manager I would appreciate your response.
Best place in Porthcawl to get your food , staff and service are outstanding.
Would come here again
Best breakfast in porthcawl.. staff friendly quick service and tasty food.. we don't go anywhere else.
Never felt so awkward going somewhere for food. Staff all miserable and could do with ordering themselves a happy meal as they clearly hate their job.. used to come here years ago and it was actually a nice place but over the years it’s gone downhill somewhere. Food wasn’t good either but I expect that when the staff have all got a attitude. Smile more you might have a better day ????
Place Pictures
Pier Cafe Info
Amenities
Service options
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Outdoor seating
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Takeaway
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Dine-in
Highlights
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Great tea selection
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Offerings
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Coffee
Dining options
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Dessert
Amenities
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Good for kids
Atmosphere
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Casual
Crowd
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Groups
Today
Opening Hours
| Monday | 09:00 AM - 02:00 PM |
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| Tuesday | 09:00 AM - 02:00 PM |
| Wednesday | 09:00 AM - 02:00 PM |
| Thursday | 09:00 AM - 02:00 PM |
| Friday | 09:00 AM - 02:00 PM |
| Saturday | 09:00 AM - 02:00 PM |
| Sunday | 09:00 AM - 02:00 PM |
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