South Moor Fish Shop

+44 1207 231018

206 Park Rd, South Moor, Stanley DH9 7AL United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About South Moor Fish Shop

South Moor Fish Shop has a number of strengths and weaknesses based on the comments provided.

Starting with the strengths, it is clear that the food at South Moor Fish Shop is highly regarded. Multiple comments mention the amazing quality and taste of the food. Customers appreciate the fish and chips, with several people stating that they never get anything else. The fish is described as proper traditional fish and chips, not like the over-fried greasy alternative found elsewhere. The fish shop also offers a traditional fish shop curry, which is rare and highly praised. Customers value the quality of the food and are willing to pay a premium for it.

Another strength of South Moor Fish Shop is its reasonable prices. Commenters appreciate that the food is not overly expensive, considering the high quality. This combination of good value for money and delicious food is a definite strength for the establishment.

Additionally, the friendly and fast service is mentioned as a positive aspect of the fish shop. Customers appreciate the fast and efficient service, with one comment mentioning that they never have to wait long for their order. The staff are described as happy to help and always up for a laugh, creating a warm and welcoming atmosphere for customers.

On the other hand, the fish shop has some notable weaknesses that need improvement. One glaring weakness is the poor customer service provided by one specific employee. Multiple comments mention this individual's stinking attitude, lack of a smile, and overall shocking customer service. This is a serious concern for the establishment, as good customer service is essential for customer satisfaction and repeat business. Addressing this issue and improving the customer service experience should be a priority for South Moor Fish Shop.

Another weakness highlighted is the lack of delivery service to Annfield Plain at 9-15, when the fish shop is closing in 45 minutes. This complaint suggests poor service and a missed opportunity to cater to customers in that area. Offering delivery service up until closing time could increase customer satisfaction and potentially attract more business.

In terms of the food itself, there is one negative comment regarding the quality of an order. The customer describes the chips as tasting like manure, the cheese as sickening, and the chicken nuggets as hard and tasting funny. The presence of unknown chunks in the nuggets adds to the dissatisfaction. This specific incident indicates a lapse in quality control, and it is important for the fish shop to address this issue promptly to ensure consistent high-quality food for all customers.

Overall, South Moor Fish Shop has several strengths, such as amazing food, reasonable prices, and fast friendly service. However, the establishment needs to address its weaknesses, primarily the poor customer service and the occasional lapses in food quality. By improving these areas, South Moor Fish Shop can continue to build customer loyalty and maintain its positive reputation.

Best TL Reviews

Amazing food from here wouldn’t go anywhere else however I may have to if that women with the stinking attitude that works there doesnt crack a smile, her customer service is absolutely shocking which is a shame because like a say the foods amazing.

No delivery to annfield plain at 9-15 as we’re closing in 45 mins poor service

ordered cheese chips and garlic with chicken nuggets. I think it’s fair to say the quality was absolutely mortifying. the chips tasted like utter manure, and the cheese was nothing short of sickening. Not to mention the chips were hard as stone. The chicken nuggets were hard and tasted funny. I noticed chunks in the chicken nuggets too. God knows what it was. Put me off completely.

Lovely family owned place. Very nice food. Served me and my mother well for years now. Very reasonable and staff are always happy to help and up for a laugh. 5******

Well, the food is phenomenal but the customer service off one certain worker is so upsetting. They are always so miserable and just look although they need a good nights sleep, apart from this it is great!! Definitely recommend!

Don't know if it's just me but spot on food

Fish and Chips is excellent. I never get anything else. Fast friendly service. Price is reasonable.

Under rated, proper traditional fish n chips. Not like the over fried greasy stuff else where. Plus traditional fish shop curry with is rare now, it usually chinese curry powder they use else where. I work in a chippy n its over fried n cheap chinese powder curry unlike this place. If i moved out the area id actual Travel to get my fish n chips hear as its unbeatable. People pay alot of money for fish n chips, its a shame most places arent as quality. Xx

I got 4 fish bites instead of 3 today which is great cause I always share with my dogs. Xx