Spa Nails

+1 248-281-3313

Parking lot, 15615 W Nine Mile Rd, Southfield, MI 48075 United States of America

Open Today: -

Quick Facts About Spa Nails

Spa Nails place has both strengths and weaknesses based on the comments provided. In terms of strengths, one commenter mentioned that the atmosphere is nice, which suggests that the salon provides a pleasant and relaxing environment for customers. Additionally, another commenter mentioned that they didn't have to wait more than 10 minutes and that their nails turned out beautiful, indicating that the salon may have efficient and skilled technicians.

There are also several weaknesses identified by the commenters. One recurring issue mentioned is the high prices of the services offered at Spa Nails place. While the atmosphere may be nice, the cost of the services may deter potential customers, leading them to seek more affordable options elsewhere. Another weakness identified by multiple commenters is the inconsistent quality of the nail technicians. Some customers had good experiences with specific technicians, such as Johnny or James, while others had negative experiences with the female technicians. This suggests a lack of consistency and quality control within the salon.

Furthermore, one commenter mentioned that Spa Nails place closed one hour before the stated closing time, which resulted in an inconvenience for the customer. This suggests a lack of professionalism and consideration for customers' time. Another commenter mentioned encountering rude staff members and witnessing rude behavior from certain nail technicians. This reflects poorly on the salon's customer service and could potentially drive customers away.

Hygiene and sanitation is also a significant concern based on the comments. One commenter noticed a towel with nail clippings and dead skin, questioning whether the tools used for their pedicure were properly cleaned. Another customer discovered green/brownish spots on their nails, which were identified as fungus by a nurse. This indicates a lack of cleanliness and proper hygiene practices within the salon, which can be detrimental to both the customers' health and the salon's reputation.

Another weakness mentioned is the inconsistency in pricing. A customer stated that Spa Nails place makes up their own prices, which can leave customers feeling overcharged and dissatisfied with their experience. This lack of transparency and consistency in pricing can erode trust and loyalty from customers.

Lastly, there was a comment about the salon's opening time being delayed without any prior notice. This can be frustrating for customers who arrive early or make plans based on the stated opening time, and it reflects a lack of professionalism and punctuality.

In conclusion, while Spa Nails place has some strengths such as a nice atmosphere and efficient service in some cases, there are several significant weaknesses that should be addressed. These include high prices, inconsistent quality of nail technicians, poor customer service, hygiene concerns, inconsistency in pricing, and a lack of professionalism in terms of opening times. Rectifying these weaknesses would be necessary for the salon to improve overall customer satisfaction and attract repeat business.

Best TL Reviews

They're kinda expensive, but the atmosphere is nice. I suggest having Johnny or James do your nails, in my opinion none of the women are good. I had to have one of the ladies do my nails the other day and I hate them!! Uneven, different lengths, sloppy, just all around terrible. I had broke 3 nails and neither men were there and I needed them redone asap.... but next time I'll just wait.

I’ve been here multiple times I’ve had my nails done by a few as well as my eyebrows…every time I get my eyebrows don’t by them I love them I was only unsatisfied with my nails one time I never remember anyone’s name but I never forget a face I’ll never got to him again he was very rude and he was rushing also I watch other nail techs as I get my nails done some of the staff are very rude I highly recommend Kevin and Johnny they are very good at what they do

They closed one hour before closing time and I drove 30 minutes to get there and they didn’t not accommodate me at all.. they were fully staffed and still didn’t take me.. i needed them to fix a broken nail that shouldn’t been broke because they did my nails less than a week ago.

Didn't wait more than 10 minutes. My nails are beautiful. Friendly staff.

Been there 2 times full set then fill in one of my nails popped off yesterday so I decided to take them all off and im glad I did....I seen green/brownish spots that I never seen before ever ask a nurse that I know what is it and they fungus I have fungus on 4 nails never again will I go to them or nobody I'll rather do them at home because clearly someone isn't cleaning properly and I paid wayyyy to much for this to happen

They do nails fine, but they overcharge and some of the workers can be rude. I’d say find somewhere else to go if you can

I arrived to the nail shop at 8:39am just to make sure I'd be the first client. Sitting here still at 9:25am and the shop still isnt open. Sign on the door says 9am for Saturday?!?! I hate when people are late. Impressions are everything!!!!

If I could give a zero I would very unsanitary. While getting my pedicure there was a towel of a bunch of toe nail clippings and dead skin with the same tools on it that she was going to use for me which made me question if u couldn’t even change the towel did you clean the tools????

Also my nails were HIDEOUS and they make up their own prices never will I ever go here again