Quick Facts About Spirit Nail Spa
Spirit Nail Spa has several strengths as mentioned in the comments. First, the facility is clean and welcoming, creating a positive and comfortable environment for clients. This is important in a nail salon as it contributes to the overall experience. Additionally, the staff is friendly and committed to providing the best service for their clients. This demonstrates a dedication to customer satisfaction.
Another strength is the quality of the nail work. Many customers praised the technicians, specifically Jenny and Frank, for their amazing work. They were able to meet clients' expectations and even exceed them. The attention to detail and ability to replicate specific designs or styles were also highlighted as strengths. Furthermore, several customers mentioned the reasonable prices, indicating that the salon offers good value for money.
In terms of specific services, the manicures received positive feedback. Customers were happy with the results and mentioned that the technicians were able to achieve the desired look. Amy, one of the technicians, was specifically praised for her excellent pedicures.
However, Spirit Nail Spa also has some weaknesses that were mentioned in the comments. One customer expressed disappointment with their pedicure experience. They felt that the service was rushed, resulting in a poor outcome. This suggests that there might be inconsistencies in the quality of service depending on the technician assigned.
Another complaint raised by a customer was the lack of communication regarding price changes. They were surprised to see a higher price at the salon compared to what was stated on the menu. The customer recommended that the salon improve their communication by displaying the updated prices more prominently. Additionally, the customer mentioned extra fees for credit card payments, which could be seen as inconvenient for those who prefer using cards.
A common thread in the comments was the issue of time management. One customer mentioned that their appointment was delayed by over 20 minutes, leading to a rushed service. This highlights a potential weakness in the salon's ability to manage appointments and provide a timely service. Another customer mentioned the lack of drying time for their pedicure, indicating a lack of relaxation and customer care.
In conclusion, Spirit Nail Spa has several strengths that contribute to a positive customer experience. These include a clean and welcoming facility, friendly staff, reasonable prices, and high-quality nail work. However, there are also weaknesses that need to be addressed, such as inconsistencies in service quality, communication regarding price changes, time management, and customer care. By addressing these weaknesses, Spirit Nail Spa can further improve and provide an even better experience for their clients.
Best TL Reviews
All I can say is WOW!! Jenny and Frank have got it going on!! Holy cow they do amazing work. The facility is clean, welcoming, and the staff is so friendly... you can tell they want the best service for their clients.
I am really picky about my nails and this was my first time going to Spirit Nails and they did a phenomenal job, exceeded my expectations. No questions asked they did exactly what I wanted.I already booked my next appointment, confident that I will be a returning customer. Five stars all the way!!
I'm posting pics of my previous nail set(white) and my recent set (pink). I loved the first set so much, I had to go back and get it in pink! Nail tech did such a great job. I'm already planning on coming back for a lavender set. I love my nails!!???? ❤
*update* I got my lavender set!! (06-25-2021) I love my nails! ????❤????
They do a nice and clean job. Sometimes a technician is not good as other, but i think it depends on how do you like your nails dome.
Jenny and Frank are very good!!
I came for a pedicure and manicure, I loved my manicure, but my pedicure was a disappointment. I had the basic pedicure that costs 30 dollars. The women who took me spent only 22 minutes, this includes paint, cleaning, soaking, etc. Quickest pedicure I've ever been given. A nail salon is not a car wash, in a car wash all I want is the end result, but at a nail salon I want relaxation and an enjoyable experience. Lastly, once she finished my short pedicure, she forced me to move to the manicure section immediately after! No time for my toes to dry at all! It was nails express.
Another complaint I have is you raised your prices but made no effort to inform your clients beforehand. I am addressing the little yellow sticky note saying some prices have changed. Write the price changes on a board and make sure to inform your clients of the price changes beforehand. Because seeing a ten dollar price increase from what your price said on the paper and what I was being charged seeming like I was being scammed, especially after my express pedicure. Make sure to print your new prices on a large sign in the front of the salon, or else I'm assuming you are falsely advertising for your own benefit, which is a disgusting business practice.
Jenny and Frank are the best!! Unbelievable attention to detail. Show them a picture and they will not only duplicate it but do it better! Prices are extremely reasonable, support local businesses! Photo is jade marble with gold flakes. Each nail is a different and unique piece of art done by Frank.
Frank and Jenny are always able to achieve the look I’m going for and really make sure you’re happy with the result! For pedicures, Amy is amazing!
I used to love this place always had great service. My last appointment was not taken until over 20 minutes after I was scheduled. The lady completely rushed my nails. Not a single nail is properly done. every single one of my acrylics are messed up and poorly done, they are all bumpy and uneven. absolutely hate the job she did i'm very disappointed. She also cut me aswell during her rushed service.
Prices are not accurate on the pedi menu. I got a $50 pedi and they charged $65 they said it’s $15 more for no chip but not written anywhere on the menu nor did the lady tell me. They should change it on the menu otherwise people do not know how much they are paying. Also they charge extra fees for credit card so bring cash. Mani was okay!
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Spirit Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
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| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 05:00 PM |
| Sunday | Closed |
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