Quick Facts About Star Nail & Spa
Strengths:
1. Great people: Multiple comments mention the friendly and nice staff at Star Nail & Spa. This indicates that the employees create a positive and welcoming atmosphere for customers. Friendly staff can greatly enhance the overall customer experience and make them feel valued and comfortable.
2. Clean store: The comment about a "nice clean store" suggests that Star Nail & Spa maintains a high level of cleanliness. A clean environment is essential in a nail salon to ensure hygiene and safety for both customers and employees. A clean store also enhances the overall aesthetic appeal and professionalism of the business.
3. Talented and creative: The comment regarding the staff's creativity indicates that Star Nail & Spa has skilled employees who can provide unique and stylish nail designs. Having talented technicians can set a nail salon apart from competitors and attract customers looking for a personalized and artistic touch.
4. Positive reviews and word-of-mouth recommendations: The comments express gratitude for positive reviews on platforms like Google and mention that these reviews led them to choose Star Nail & Spa. Positive reviews and word-of-mouth recommendations can significantly contribute to the reputation and success of a business. They indicate that previous customers have had satisfactory experiences and can influence potential customers to try out the salon.
5. Consistent excellence: The comment stating that the experience has been wonderful for four years highlights the salon's ability to consistently deliver a high-quality service. Providing consistent excellence builds trust and loyalty among customers, as they can rely on receiving a positive experience every time they visit.
6. Kind and friendly atmosphere: Multiple comments emphasize the friendly and kind nature of the staff at Star Nail & Spa. A welcoming and warm atmosphere can make customers feel comfortable and valued. It encourages customers to return and even recommend the salon to others.
Weaknesses:
1. Understaffing issues: One comment mentions that there appeared to be insufficient staffing, resulting in long wait times. This indicates a weakness in the salon's management and organization. Understaffing can lead to increased waiting times, customer dissatisfaction, and potentially lost business. To address this weakness, Star Nail & Spa should consider hiring more staff members to ensure smooth operations, timely service, and customer satisfaction.
2. Poor customer service: One comment recounts an incident where a customer was not given the promised service in a timely manner, and the manager seemed unaware and unresponsive to the situation. This highlights a potential weakness in customer service and communication within the salon. Poor customer service can lead to negative experiences, decreased customer satisfaction, and potential loss of business. Star Nail & Spa should prioritize effective communication, attentiveness to customer needs, and providing satisfactory resolutions to any issues that may arise.
Overall, Star Nail & Spa has several strengths such as a friendly and talented staff, a clean store, positive reviews, and consistent excellence. However, they also face weaknesses related to understaffing and customer service. By addressing these weaknesses and building upon their strengths, Star Nail & Spa can further enhance their reputation and ensure continued success in the nail salon industry.
Best TL Reviews
Great people, nice clean store, they always do a wonderful job with a smile.
Walked in to a very busy salon but was treated with hospitality. Made certain I was satisfied with the details. Very creative. Highly recommend.
Thank you, Jackson, for making my Aunt and I feel prettier! We decided to walk in after seeing the positive reviews left on Google. I’m glad we did, our nails look fabulous! Your personality, talent, and hard work ethic will have us returning again!
It was a wonderful experience every time. I been going for 4 years now and it's still amazing ???? ????
The people that work there are so nice and friendly. My new nail place for sure ???? ☺
When I walked in they were obviously very busy ( not enough staffing) the manager told if I could wait for 45 minutes and I had nothing to do so I said "Yes". Then, a group of 4 ppl came in ( one make and 3 females) now already have be waited the 45 minutes he said another woman comes in as well. We are now at almost a hour he sits down in the Pedi chair the last woman to walk in knowing I was supposed to be next. Then, slowly started seating the group of 4 ppl. I couldn't believe it!!! I got up walked to reception desk and shrugged my shoulders like what are you doing? I told him I was supposed to be before all of them. He said give me 5 minutes and I will do your pedicure. Guess what? It was a hour and a half and he wasn't doing my pedicure he got one of his staff to do it. I believe this was ridiculous and very poor customer service. He had no clue and was just pushing people through there.
I never have any issues and everyone is always so kind!
First off I've been going here for YEARS and they are nothing but nice, professional, complementary, and they know what they're doing. The owners are absolute gems and they are hard-working and dedicated to making sure you leave with fabulous nails!
I get compliments on my nails Everywhere I Go.
To the person named Karen....I mean...Nancy who gave the one-star review I was confused as to who you were actually reviewing the salon or the customers because their views don't align with yours? If staying six feet away isn't enough for you then just stay home. But please stop leaving 1-star reviews for hard working businesses because every customer that enters doesn't think just like you. Expecting every business that you enter to stop what they are doing and enforce their customers to your satisfaction is unfair and unrealistic.
Place Pictures
Star Nail & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:30 PM |
| Sunday | Closed |
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Location
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