Starbucks

+44 20 8845 2739

Glencoe Rd, Hayes UB4 9SN United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks

Starbucks has many strengths that make it a popular choice for coffee lovers. Firstly, the comment "It is a lovely place to grab your coffee" suggests that Starbucks provides a pleasant and welcoming atmosphere for customers. This is further supported by the comment "Nice customer service," indicating that the staff at Starbucks are friendly and helpful.

Another strength of Starbucks is the quality of their coffee, as mentioned in multiple comments such as "Coffee is always great" and "The usual Starbucks excellent coffee." This suggests that Starbucks consistently delivers high-quality coffee, which is an important factor for coffee enthusiasts.

Starbucks is also praised for its suitability as a meeting place. The comment "Fantastic place for meetings with friends" demonstrates that Starbucks provides a comfortable and convenient environment for social gatherings. Additionally, the comment "Favourite Starbucks to visit! Popular with students and a good place to study/work with lots of plugs for laptop chargers etc." highlights Starbucks' popularity among students and its provision of facilities such as charging outlets for laptops, catering to the needs of customers who use it as a study or work space.

The availability of seating both inside and outside is also noted as a positive aspect in one of the comments, indicating that Starbucks accommodates a range of customer preferences. Moreover, the mention of free parking suggests that Starbucks offers convenience to customers who arrive by car.

One of the comments highlights a specific staff member, Zorika the barista, and praises her politeness and excellent service. This indicates that Starbucks employs staff who are attentive and capable of providing a positive customer experience.

However, Starbucks does have some weaknesses that should be addressed. One comment states that the place was cold and not inviting, reflecting an issue with the ambiance of the store. Additionally, the feedback regarding cleanliness needing improvement suggests that Starbucks should prioritize maintaining a clean and hygienic environment for customers.

Another comment notes that there is limited parking due to a time-limit, indicating that customers may face challenges finding parking spaces if they plan to stay for an extended period. This is a valid concern that Starbucks should address to ensure convenience for all customers.

Furthermore, the comment about the tap in the toilets being loose indicates that there may be maintenance issues that need attention. Starbucks should ensure that all amenities are in good working order to provide a comfortable experience for customers.

In terms of weaknesses, one comment mentions that the door is not automatic, which can be inconvenient for customers, especially those carrying multiple items or using mobility aids. Additionally, the comment about there being only one toilet for both men and women suggests that Starbucks should consider providing separate facilities to better cater to the needs of their customers.

Lastly, one comment mentions that the staff at Starbucks were not particularly friendly, which suggests that there may be room for improvement in customer service training and ensuring consistently positive interactions with customers.

In conclusion, Starbucks has various strengths such as providing a lovely atmosphere, great coffee, and a convenient meeting place. However, there are areas that need improvement, such as the ambiance, cleanliness, parking arrangements, maintenance, and customer service. Addressing these weaknesses will help Starbucks maintain its position as a preferred destination for coffee lovers.

Best TL Reviews

It is a lovely place to grab your coffee. Nice customer service. Coffee is always great. Fantastic place for meetings with friends. I would recommend this place for everyone who love good coffee❤️

The coffee was lovely. This is my favourite place to go for breakfast and get some work done at the same time. This place is way better than Costa.

The usual Starbucks excellent coffee and various treats. Service was good. The place was cold and not so inviting, the parking is a positive aspect but would be good if staff know what is the time-limit for someone to stay parked.

Cleanliness needs improvement.

Favourite Starbucks to visit! Popular with students and a good place to study / work with lots of plugs for laptop chargers etc. Staff are always friendly and service is great - drinks are always made well. There's lots of seating inside and outside, it can be quite busy but waiting for a seat doesn't usually take too long. Also, there's free parking !

Such a polite woman, zorika the barista, she is a wonderful and polite woman, asked for more cream and without hesitance, she put lots more and the drinks were fabulous. the patience she has, is incredible.

I was the first customer of the day and even at this early hour all the staff were happy and friendly. The place was, as you would expect, nice and clean. The coffee and bun were spot on. The tap in the toilets was loose but I tightened that for them. Lots of parking but with a height restriction so I cheekily parked in one of the adjacent stores car parks.

Nice wide open space to have a good time with your friends and family or simply on your own company. It's a shame the door is not automatic. There is only one toilet for both the men and women, which is sad.

It’s warm and great place to grab coffee. I won’t say it’s great customer service, the staff wasn’t really friendly. Besides Starbucks coffee is always great without a doubt. Newly structured furniture, great place for meetings and to enjoy with friends. However, drive-thru is bit busier. Overall I would recommend this place to all coffee lovers ???????? ☕️