Starbucks

+44 131 378 6077

Straiton Retail Park, 11 Straiton Rd, Straiton, Loanhead EH20 9PW United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks

Starbucks Straiton has several strengths that contribute to its positive reputation. Firstly, the atmosphere is described as inviting, which makes it a great place to relax with a cup of coffee. The spaciousness of the location and the abundance of natural light also add to the pleasant atmosphere. Additionally, the staff at Starbucks Straiton are widely praised for their friendliness and level of customer service. Customers often mention being greeted by smiling faces and appreciate the attentive and polite nature of the staff. The efficiency of the staff is also highlighted, as they are able to clear queues quickly even during busy times.

Another strength of the Starbucks Straiton location is its popularity and the ease of parking. Despite being a popular spot, customers report that the staff are able to move orders along quickly, minimizing wait times. The availability of free parking is also seen as a positive aspect, making it more convenient for customers to visit the store.

Furthermore, Starbucks Straiton demonstrates a commitment to accessibility. While the door may not be fully accessible, staff are willing to assist customers by opening the door if they are available. There is also a special area designated for accessibility requirements, which shows that the store is conscious of the needs of all customers. In addition, customers have noted that staff provide additional table service when it is needed without being asked, which adds to the overall positive experience.

However, there are also some weaknesses that have been mentioned by customers. One recurring issue is the possibility of long waiting times, particularly during busy periods. Some customers have reported waiting up to 25 minutes for their order, and on one occasion, the order was forgotten entirely. This highlights a potential issue with customer mismanagement, as the staff appeared to prioritize taking new orders rather than completing existing ones. In these situations, customers expressed disappointment with the lack of apology or acknowledgement of the mistake.

It is worth noting that despite this, the majority of customer experiences appear to be positive. Many customers have had seamless and efficient experiences, specifically mentioning table service and clean and tidy conditions. Overall, Starbucks Straiton seems to excel in creating a welcoming atmosphere with friendly staff, although there are some areas for improvement in terms of managing busier periods and ensuring accurate order fulfillment.

Best TL Reviews

Starbucks Straiton is a really good place to relax with a cuppa, the atmosphere is inviting and the staff are all amazing, very friendly. I'm mostly in to take away with my son and am always greeted by a smiling face ☺️thanks guys ????keep doing such an amazing job

Unexpectedly crowded on. Saturday morning but guess it's people needing to work. Staff did their best aaand queue was cleared pretty quickly. Got my order right and even my name!????????????

While the door is not wholly assessible, staff will attend to open is they are available. There is a special area identified for assessibility requirements. Staff will provide additional table service when obviously required without being asked, which was an additional delight.

Lovely and really spacious. The light is wonderful as the walls are all windows.

25 minute wait, found they'd "forgotten" my order. Not a hint of apology. Given my order with poor grace. A couple of other people followed me to find the same misplaced orders, no apology for them either. At least 15 cups etc in a line waiting for completion and they're still taking orders at the till. Complete customer mismanagement.

Very popular but they move things along fast and there's plenty of free parking.

Wonderful experience. I've had takeout coffee from here during lockdown but this is the first time sitting in. Service was quick and efficient, table service with a smile (I presume, masks were worn), and clean and tidy upstairs.

Worked from here one day while. My car was in the garage, staff were attentive and polite and the coffee was great, would recommend