Coffee X

+44 1689 638594

20 Station Square, Petts Wood, Orpington BR5 1NA United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Coffee X

Coffee X place has a number of strengths based on the comments provided. Firstly, the customer service is consistently mentioned as friendly and polite, creating a welcoming atmosphere for all customers. This is an important strength as good customer service can greatly enhance the overall experience of visiting a coffee shop.

Another strength highlighted is the mix of coffee available at Coffee X. Customers appreciate the variety and seem to have specific favorites such as cortados and smoothies. This indicates that the coffee served is of high quality and meets the preferences of a diverse range of customers.

The atmosphere of the coffee shop is also mentioned positively. Customers describe it as nice and relaxing, which is a key aspect of a coffee shop experience. People often visit coffee shops to relax, work, or socialize, so having a comfortable and inviting atmosphere is essential.

The selection of cakes and treats is another strength of Coffee X. Customers appreciate the variety and always having options available when they want to treat themselves. This shows that the coffee shop caters to different tastes and preferences, ensuring that there is something for everyone.

Additionally, the availability of highchairs and unisex bathrooms with changing tables is seen as a strength for families visiting Coffee X. This shows that the coffee shop is inclusive and considers the needs of all customers, even those with children. Providing these amenities can be a key factor in attracting and retaining family customers.

Another strength mentioned indirectly is the location of Coffee X. The availability of parking, particularly on Sundays, is seen as a positive aspect that makes it easier for customers to visit and enjoy their time at the coffee shop. This accessibility can be a deciding factor for customers when choosing where to visit.

Despite these positive aspects, there are also some weaknesses raised in the comments. One customer describes their experience as "awful" and advises others to avoid it. They specifically mention rude staff and average food. This indicates a lack of consistency in the customer service and food quality, which can greatly impact the overall experience.

Another customer expresses disappointment with the appearance and professionalism of the staff. They mention concerns about hygiene and the length of time it took to receive their correct order. This indicates a lack of attention to detail and a possible decline in standards in terms of customer service and food quality.

Furthermore, there is a concerning comment highlighting potential harassment at Coffee X. The customer describes witnessing uncomfortable physical contact between the manager and female employees, indicating a serious issue that needs to be addressed. This is a significant weakness as it affects both the safety of employees and the overall reputation of the coffee shop.

Lastly, the comment about the tables being too close together on busy days is a valid criticism. Customers value their privacy and personal space, so having cramped seating arrangements can detract from the overall experience. This is a weakness that may need to be addressed in order to create a more comfortable environment for customers.

In conclusion, Coffee X place has several strengths such as friendly customer service, a diverse coffee selection, a relaxing atmosphere, and a good selection of cakes and treats. However, there are also weaknesses including inconsistent customer service, potential hygiene concerns, and a serious issue of potential harassment. Addressing these weaknesses will be crucial for Coffee X to maintain and improve its reputation.

Best TL Reviews

I am not a regular at Coffee X, but when I visit I always enjoy it. Customer service is friendly and polite. I like their mix of coffee ☕️. Love their cortado and smooties. Nice relaxing atmosphere. Always nice selection of cakes and treats, for whenever I decide to treat myself.

A lovely, elegant coffee shop in Petts Wood with friendly staff and great food. I went here with my wife and daughter, and was hugely impressed at how welcoming the place was.

The decor is sophisticated and comfortable and passersby may think the place is perhaps not child friendly. However, they are well equipped for families. With highchairs available and unisex bathrooms with a great changing table (perfect for dads who do nappies).

I had an Oreo cookie cake which lovely if a bit sweet. My wife had a vegan lemon cake which was delicious. And the coffee was really rich and tasty.

There is parking right outside if it's available or all around the Petts Wood area and it is free on Sundays.

A strong thumbs up and would definitely recommend.

A quaint little coffee shop in Petts Wood. Delicious coffee and a good selection of sweets or savouries.

Lovely service. You order at the counter and they deliver to your table which is always nice.

The toasted tea cake in particular was lovely and I must recommend it.

Fair prices. About the same as the Costa down the road.

Homely decor inside and a few seats outside.

They have a doggy bowl of water outside which I always appreciate.

Cozy coffee shop with a character. Really good coffee and very helpful staff. Absolutely recommend this place to meet a friend or just unwind with a book.

Awful coffee shop definitely avoid being in Petts wood, staff is super rude served me with attitude and the food is average.

Horrible experience

AVOID

I am disappointed, the staff need hair tied off their faces and look more presentable, we were concerned that their hair would go in our food, being given the correct items would have been good - hardly any eye contact from the person serving, we waited far too long for the correct item and one of the drinks was only just warm!! no apology for the wrong order, I usually come here for a hot drink and a catch up, I feel their standards are slipping and their customer service was really poor. Might have to give it a miss for a while. 6/10

A few weeks ago I visited the establishment to have some coffee, it was early so it was not that crowded. I saw a very unpleasant scene in which the manager started to make unsolicited physical contact with women employees and they were clearly not comfortable with it. For me that was a very uncomfortable scene to see as a woman and as a customer. This place does not look like a safe place for women in general. Be aware. And for the owners: you should at least have some conversation or training about harassment so your male employees know how wrong what they are doing is. As a woman it worries me a lot to see how vulnerable the women are at this place, even more taking into consideration the number of clearly underaged staff.

Really lovely independent. Good selection of light bites as well as drinks. Unhurried atmosphere, mixed clientele. Love the interior design and branding - photoshopped logo into old photos etc. One star off as the tables are too close together and it feels tight on a busy day.