Starbucks Coffee

+44 1625 529459

55 Grove St, Wilmslow SK9 1DT United Kingdom of Great Britain and Northern Ireland

Open Today: Closed

Quick Facts About Starbucks Coffee

Starbucks Coffee has been a popular coffee chain for many years, known for its variety of espresso-based drinks and cozy atmosphere. However, based on the comments provided, there are some clear strengths and weaknesses that can be identified.

One strength of Starbucks Coffee is the friendly and helpful staff. In one comment, it is mentioned that the staff is "very helpful." This is crucial in providing a positive customer experience and ensuring that customers feel welcomed and valued. Additionally, another comment mentions that they have been coming to this particular Starbucks for 25 years, indicating a sense of loyalty and satisfaction with the service provided by the staff.

Another strength of Starbucks Coffee is the ability to observe the world outside through the large windows. As one comment mentions, it is an "interesting place" where customers can "watch the world go by." This can provide a unique and enjoyable experience for customers, creating a sense of relaxation and connection with the surrounding environment.

However, there are also several weaknesses that need to be addressed in order for Starbucks Coffee to maintain its reputation and customer satisfaction. One glaring weakness is the slow service and lack of organization. In one comment, it is mentioned that it took 10 minutes to place an order due to a lack of staff and confusion about where they were in the order queue. Additionally, the comment mentions that it took a total of 30 minutes to receive three drinks, with multiple remakes needed. This level of inefficiency and lack of attention to detail can lead to frustration and dissatisfaction among customers.

Another weakness discussed in the comments is the cleanliness of the store, particularly the lack of attention given to clearing dirty cups from tables. This can make the store appear shabby and uninviting, undermining the efforts made to refurbish the location. A greater focus on maintaining cleanliness throughout the day is necessary to create a pleasant environment for customers.

Furthermore, there are complaints about the behavior of some staff members, which is deemed unprofessional and impolite. In one comment, it is mentioned that a staff member was chatting and fooling around with colleagues instead of attending to customers. Additionally, another comment mentions that the staff member who served them did not say "please" or "thank you." These behaviors create a negative impression and can lead to customers feeling undervalued or unimportant.

Another weakness identified in the comments is the inconsistency in the quality of the drinks. One comment mentions that the flavor of the drinks was not up to the usual standard they were accustomed to. Additionally, there is a complaint about the Refresha drinks being mostly water and not worth the price. This inconsistency in drink quality can lead to a loss of trust and dissatisfaction among customers.

In conclusion, while Starbucks Coffee has its strengths, such as friendly staff and the ability to observe the surroundings, there are clear weaknesses that need to be addressed. These include slow service, lack of organization, cleanliness issues, unprofessional behavior from some staff members, and inconsistencies in drink quality. By addressing these weaknesses, Starbucks can improve the overall customer experience and maintain its reputation as a leading coffee chain.

Best TL Reviews

Arrived at 3:35 with 2 staff serving and one at the end writing something from her phone on paper. Took 10 minutes to order and then the one at the end of the counter went outside and started to bring things in to close I assume. The one making the drinks had to make one 3 times for the person 3 in front of me. The other behind the counter finally was able help after taking orders and they didn’t know where they were up to. Took another 15 minutes for us to get the first drink and then watched her remake the other two without measuring anything over the course of the next 10 mins. One of them didn’t have any coffee in it and I had to explain what needed to be done to get it made properly. The last one wasn’t right and had to be remade again as well. All in it took 30 minutes for 3 drinks and the flavour was not what we are used to either. Gone down hill since the changes have come along. The poor girl was obviously new but NO support. Appalling experience and not worth the money.

The service has improved here and is now quite quick. I used to avoid. I’ve been coming here for about 25 years

Newly refurbished store but most tables are still full of uncollected dirty cups, making store look shabby again. Needs to be a greater focus on keeping tables clean throughout the day.

Interesting place in that there's big windows onto the street where you can watch the world go by...

It is a shame that the effort and expense made by Starbucks to improve the Wilmslow branch is now being totally let down by unprofessional members of staff, they were impolite and over casual. At least one member of staff sat on the counter chatting and fooling about with other staff and the one who served me neither said please or thank you!! Toilets were not clean and I think not checked. Not my usual comfortable coffee experience and I won't be returning.

Staff very helpful, but new lay out means seats on in the back of the care. A few sitting at a bar in the front.

Perfectly acceptable for a blonde roast flat white, but I always seem to get the dark-haired young man who is clearly unhappy working there, and I feel bad collecting my drink from him at the counter. I never know if he's spat in it or not ???? otherwise, fine.

Used to be really nice but the last couple of months I’m spending 5 pound on the Refresha drinks that are literally just WATER. That’s 5 pound for a cup of water. This isn’t a one off, this has been every single order for the past 3 months.

Do not waste your money like I have ????.