Starbucks Coffee

+44 1603 615411

19-20 Haymarket, Norwich NR2 1QE United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks Coffee

Strengths:

1. Convenient location: Many people appreciate the fact that the Starbucks Coffee place is centrally located and easily accessible. This makes it a convenient option for people who are in the area and looking for a place to grab a coffee.

2. Friendly staff: Several comments mention the excellent customer service provided by the staff at this Starbucks. Friendly, polite, and helpful employees can greatly enhance the overall experience for customers.

3. Variety of menu options: The availability of a diverse range of menu options is seen as a strength by some customers. This allows individuals to choose from a wide selection of coffees, teas, and other beverages based on their preferences and dietary restrictions.

4. Outdoor seating: The presence of pleasant outdoor seating is mentioned as a positive aspect of this Starbucks. It provides customers with the option to enjoy their drinks in an outdoor environment, which can be appealing, especially during good weather.

Weaknesses:

1. Cleanliness issues: Several comments express concerns about the cleanliness of this particular Starbucks location. Complaints range from sticky tables and crumbs to mold and uncleaned cups and plates. Maintaining a clean and hygienic environment is essential to ensure a positive customer experience.

2. Mediocre coffee quality: Some customers feel that the quality of the coffee at this Starbucks is not up to par, especially considering the relatively high prices. The taste and consistency of the coffee are important factors for many coffee drinkers, and the perception of mediocrity can be a weakness for the brand.

3. Slow cleaning process: While the staff is praised for their friendliness, there are comments suggesting that they may not be proactive or efficient in cleaning up the seating areas. Slow cleaning processes can result in a less appealing atmosphere and contribute to the cleanliness issues mentioned earlier.

4. Lack of information and accuracy: A few comments mention instances where the staff members were unable to provide accurate information about the ingredients in menu items, leading to customer dissatisfaction. Ensuring that employees are well-informed and trained on menu items can help avoid such situations and improve the overall customer experience.

In conclusion, while this particular Starbucks Coffee place has some positive aspects such as its convenient location and friendly staff, there are significant weaknesses related to cleanliness, coffee quality, and staff knowledge. Addressing these weaknesses and maintaining consistently high standards in these areas is crucial to ensuring customer satisfaction and loyalty.

Best TL Reviews

موقع حميل في وسط السنتر وكذلك الجلسات الخارجية اللطيفة، تعامل الموظفين ممتاز .

Positively filthy. Sticky tables, crumbs everywhere, cups and plates left untouched the entire hour I was there. Even mould was growing on the walls.

Coffee itself is mediocre especially for the price. Only upside was the staff were friendly, albeit slow to clean up the place.

Omg what can I say…. This place is absolutely filthy, crumbs and hair all over the place, cups and plates left all over tables. It looks like it’s never been cleaned.

Toilet seat hanging off, door does not shut, one good thing there was hot water and soap.

Ordered a Toffee Nut Latte, got a Latte with cream ( nothing nutty ) also ordered a Caramel Waffle Frappuccino, basically a cup of cream.

Worse Starbucks I’ve ever been in ????

Will be contacting health and hygiene.

Amazing coffee, I hope they keep the honey, oat latte as a regular menu item. Friendly service, bar stools uncomfortable could use padding and a small back. Now a regular stop on my walk through the area.

Starbucks è una catena di caffè americana fondata nel 1971. Parte di essa è la più grande catena del suo genere al mondo, con 28 720 punti vendita in 78 paesi, di cui 12 000 negli Stati Uniti.

All drinks were being served in takeaway cups as the dishwasher was not working. Why can't staff wash up by hand? Then when I asked if the Rocky Road cake had raisins in it because I don't like them, it took 2 members of staff to look at ingredients list in a book and on the box it obviously came in to find out for me, but neither of them could tell me definitely. I ordered the cake only to find that it had both raisins and some sort of glacé cherry in it making it inedible for me. Not a very good experience all round.

Was served by a lovely lady with blonde hair and glasses, I forgot to look at her name badge! She was so sweet and polite. Thank you ❤️

Lovely Starbucks. Great staff. Nice and peaceful place to stop and have a coffee.