Starbucks Coffee

+44 1946 832092

A597, Lillyhall, Distington, Workington CA14 4PJ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks Coffee

Strengths:

1. Good variety of drink options: One of the comments mentions enjoying the iced brown sugar oat espresso, indicating that Starbucks offers a wide variety of drink options for customers to choose from.

2. Friendly and professional staff: Despite some negative comments about the staff, one comment mentions that Chloe was friendly, professional, and willing to remake the drink when there was an issue. This suggests that some staff members are attentive and provide good customer service.

3. Convenient location and parking: A positive comment mentions that the Starbucks is conveniently located and has good parking options, making it easily accessible for customers.

4. Plenty of seating: Another positive comment mentions that there is a lot of seating available in the Starbucks, which can be beneficial for customers looking for a place to sit and enjoy their drinks.

5. New building: A positive comment also mentions that the Starbucks is located in a new building, which could potentially create a more modern and appealing atmosphere for customers.

Weaknesses:

1. Filthy environment: Multiple comments highlight the consistent issue of cleanliness in the Starbucks. Customers mention having to clean their own tables and encountering dirty mugs and floors. This indicates a lack of attention to cleanliness and hygiene in the store.

2. Slow service: Several comments express frustration with the slow service at the Starbucks. Customers mention having to wait a long time for their drinks and feeling that the staff lack a sense of urgency. This can negatively impact the overall customer experience.

3. Insufficient staffing: One comment mentions that the Starbucks never seems to have enough staff to properly handle the various tasks required, such as cleaning tables and serving customers. This lack of staffing can contribute to the store's cleanliness issues and slow service.

4. Inconsistent drink quality: One comment mentions a complaint about the proportions of ingredients in the latte, with too much bitterness or milk at times. Inconsistent drink quality can be a turn-off for customers who expect consistency in taste.

5. Issues with drive-through: Multiple comments express dissatisfaction with the drive-through experience at the Starbucks. Customers mention incorrect orders, undrinkable coffee, and long queues. This indicates a lack of efficiency and attention to detail in the drive-through operations.

Based on the comments provided, it is evident that Starbucks Coffee place has some notable strengths such as a good variety of drink options, friendly staff, convenient location and parking, plenty of seating, and a new building. However, the weaknesses highlighted include a filthy environment, slow service, insufficient staffing, inconsistent drink quality, and issues with the drive-through. These weaknesses can negatively impact the overall customer experience and should be addressed by Starbucks in order to improve its reputation and customer satisfaction.

Best TL Reviews

Every time we visit this Starbucks it is filthy, constantly have to clean our own tables and watch where we are standing. Staff are slow and ill-mannered and have 0 interest in making sure the place is clean. Always have to have our drinks in paper cups as they don’t have any clean glassware. Maybe put additional staff on shift to clean tables and make the place more appealing.

Had one of the iced brown sugar oat espressos- very nice.

Although at one point when it got busy someone picked up the drink meant for us and stuck their finger in the cream and walked off before anything could be said.

Luckily after a small wait Chloe was friendly, professional and happy to do our drink again (once we explained) with no issues - thanks we appreciate it!

Tables and floors are always dirty. I’ve worked in a large chain coffee shop before and this Starbucks never seems to have enough staff in to do a good job.

Three people tackling service, the drive through, tills, floors/pots, toilets, stock.. it’s not enough and lets this store down massively. Credit to the staff though because they’re always polite.

Never have I ever waited so long for a cup of coffee! Staff seem to lack any haste in providing any customers with drinks and most customers are at the till area rather than seated! Never,ever again -my first and last time.

I beg you to enter the proportions for the latte, be sure to milk, white chocolate and so on, because it is often impossible to drink a latte here, my cheekbones are bitter from bitterness, and sometimes there is simply too much milk in the glass! Please stop and change this!

Nice, good parking. Friendly staff. Could maybe encourage people to clean up more. New building as well. A lot of seating. Handy from Whitehaven. I was visiting my Dad so was really pleased to find a Starbucks had opened. I much prefer Starbucks than other coffee chains.

Terrible drive through experience. Given a muffin instead of a cake I had ordered. The coffee was undrinkable. Will not be using them again. Cockermouth Starbucks is much, much better.

3 staff, filthy tables, dirty mugs everywhere. Wouldn't/couldn't heat up cinnamon buns in case we get burnt! Therefore rock hard. My order not completed with the rest of our order. Queues inside and at drive through ridiculous. Very disappointing