Starbucks Coffee

+44 28 9446 9097

Unit 50, Junction One Retail Centre, 111 Ballymena Rd, Antrim BT41 4JG United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks Coffee

Strengths:

Great coffee: Despite not being a fan of Starbucks, one commenter mentioned that they were pleasantly surprised by the quality of the gingerbread latte. This suggests that Starbucks has a strength in consistently serving good coffee.

Distinctive coffee: Another commenter mentioned that Starbucks' coffee is not only good, but also distinctive. This suggests that Starbucks has a unique flavor profile that sets it apart from other coffee places.

Good range of drinks and food: A commenter mentioned that Starbucks has a good range of drinks and food. This indicates that Starbucks offers a diverse menu to cater to different tastes and preferences.

Friendly and helpful employees: Multiple commenters mentioned that the employees at Starbucks are friendly, helpful, and patient. This suggests that Starbucks has a strength in providing excellent customer service.

Clean environment: One commenter mentioned that Starbucks is very clean. This shows that Starbucks maintains a clean and hygienic environment for its customers.

Fundraising for a good cause: A commenter mentioned that Starbucks raises money for a good cause and they are willing to donate whenever they can. This indicates that Starbucks has a strength in corporate social responsibility, which can attract socially-conscious customers.

Weaknesses:

Expensive: One commenter mentioned that Starbucks is very expensive. This suggests that Starbucks' prices may be a weakness, as it may be perceived as unaffordable for some customers.

Inconsistent service: One commenter mentioned that they had to wait 25 minutes for their order to be taken, and experienced slow service. This indicates that Starbucks may have inconsistencies in its service, with some locations or employees providing slower service than others.

Neglectful staff: A commenter mentioned that the staff at Starbucks are careless and do not care about customers. This indicates that some customers may have had negative experiences with the staff at certain Starbucks locations, which can be a weakness in terms of customer satisfaction.

Inflexible ordering options: One commenter mentioned that they were unable to customize their order due to a policy enforced by head office. This suggests that Starbucks may have limitations in terms of allowing customers to personalize their orders, which can be a weakness for customers who prefer more flexibility in their coffee choices.

In conclusion, Starbucks has strengths in terms of serving good and distinctive coffee, offering a range of drinks and food, providing friendly and helpful customer service, maintaining a clean environment, and engaging in corporate social responsibility. However, Starbucks also has weaknesses such as being expensive, inconsistent service, neglectful staff, and inflexible ordering options. Understanding these strengths and weaknesses can help customers make informed decisions about whether or not to visit Starbucks.

Best TL Reviews

I'm not a big fan of Starbucks however their gingerbread latter surprised me, it was good.

Very expensive.

When ordering a gingerbread latte they ask if I want cream, but not if I want sprinkles!! I hate the sprinkles.

Anyway, if you can get over the prices, the coffee is very nice (and distinctive), the sweet items are also good, the seating is great and the service is generally fast.

Great atmosphere, very homely. Good range of drinks and food. The employees are very friendly and helpful and are patient if you cant hear them very well. Comfortable environment. They raise money for a good cause and I will donate whenever I can to it. Very cleanly too

Daughter fancied a wee trip to a coffee shop, and the staff there were amazing. The young man and girl who were serving that day were great, they even went off to do other little things while my daughter was trying to choose what she wanted, not sure if they sensed she was a little nervous or been trained to do that but credit to them made it so much easier for her day to the coffee shop with me. The coffee was also delicious, best I have had in a long time, really great wee spot.

5 people in the queue and I still waited 25mins for my order to be taken - and the shop wasn’t that busy. I was asked to provide a name so that this can be called out when my drinks are ready, no name was ever called so my drinks were tepid by the time I found them and my drinks took a further 15 minutes to make anyway. They were also put in take away cups when I specifically came to drink in.

The staff are careless here and do not care about customers. Honestly the worst coffee shop I’ve ever been to.

Very nice customer service from the staff. Really appreciated. The atmosphere was also great to enjoy a nice cuppa

Very slow service!

Was charged for an order I always get at this store. To then be told by a girl AMY that she was not allowed to do my normal order due to her head office telling her that she was not allowed to add a shot of coffee in a coffee shop in my drink that I had already paid for.

Same as always, an excellent coffee shop that does a nice brew and a cold/warm snack if you want one.