Starbucks Coffee

+44 1923 252830

34-36 High St, Watford WD17 1ED United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks Coffee

Strengths: 1. Friendly and polite staff: Many of the comments mention that the staff at Starbucks are nice and polite, providing good customer service. This is a strength as it creates a positive atmosphere and makes customers feel welcomed and valued. 2. Good coffee quality: Despite some comments suggesting that the coffee is cheap and bitter, the majority of comments mention that the coffee at Starbucks is great. This indicates that Starbucks has a consistent level of quality in their coffee, which is a strength for the company. 3. Good seating capacity: One comment mentions that this particular Starbucks location has more seats compared to the inside one, indicating that it has a good seating capacity. This is a strength as it allows more customers to comfortably enjoy their coffee and spend time in the café. 4. Less busy than the shopping mall location: Another comment highlights that this Starbucks location is less busy compared to the one in the shopping mall. This can be seen as a strength for customers who prefer a quieter environment and shorter wait times. 5. Good service: One comment specifically praises the service at this Starbucks location, mentioning that the staff are always amazing and serve customers with a smile. This is a strength as good service contributes to customer satisfaction and loyalty.

Weaknesses: 1. High prices: One comment mentions that the prices at Starbucks are super expensive, paying £7.30 for two regular lattes. This suggests that Starbucks may have higher prices compared to other coffee shops, which can be a weakness for price-conscious customers. 2. Poor seating and small tables: A comment mentions that the seating is poor and the tables are ridiculously small. This indicates a weakness in the café's seating arrangements, which can impact the comfort and overall experience for customers. 3. Issues with cleanliness: Multiple comments mention issues with cleanliness, such as dirty tables and unclean toilets. This highlights a weakness in the café's cleaning practices, which can negatively impact the perception of the café and the overall customer experience. 4. Inadequate facilities: One comment points out that there are no disabled toilets available at this Starbucks location. This highlights a weakness in the café's facilities, as they should ideally cater to the needs of all customers, including those with disabilities. 5. Negative staff experiences: Several comments mention negative experiences with the staff, such as being ignored or receiving poor service. This indicates a weakness in the staff training and management, as it can lead to dissatisfaction and negative word-of-mouth for the company.

Overall, while Starbucks has strengths such as friendly staff, good coffee quality, and good seating capacity, they also have weaknesses in terms of high prices, poor seating and cleanliness, inadequate facilities, and negative staff experiences. Addressing these weaknesses can improve the overall customer experience and ensure customer satisfaction and loyalty.

Best TL Reviews

Starbucks isn't a poor company but this cafe states otherwise.

The coffee is okay but a little on the cheap and bitter side and the price however is too high. The seating is poor and the tables are ridiculously small. I ordered a hot croissant with butter and jam and received the croissant in a bag. I had to ask for a plate and a knife. The knife was wooden and complete rubbish, something for children. It couldn't even cut the croissant, it just tore it apart. Knife edge in pic.

The music is intrusive and it was stuff like Frank Sinatra and similar.

The unisex toilets do not have hanging hooks, the floor wasn't very clean and neither was the sink. The door did not have a handle to pull it closed, what a joke!

The staff are nice and polite but there is much room for improvement.

We will not be going again unless there's a refit/upgrade, etc.

It's very busy, no staff cleaning tables so had to sit at dirty table. No disabled toilets. Is this how it has to be now in todays society.

Worst Starbucks ever. Ordered some sandwiches+drinks but only drinks were delivered!!!!! Shop is unreachable and you couldn’t even find a way to complaint this!

The staff here absolutely make this place. The service is always amazing, it's a very busy store but you're never waiting for long and always served with a smile. Alina especially is incredible at her job and deserves a pay rise.

Less busy compared to the one in the shopping mall. And, this place has more seats than the inside one.

Staff was friendly, coffee was great. Place was quite messy( had 2 clear a table for myself). Prices were super expensive - paid £7.30, for 2 regular lattes.

This was my favourite Starbucks in central Watford but I was disgusted today to see a loud dog allowed into the premises and even served a cup of cream for free. The dog stunk and the area where it was seated stunk of urine well after it had left. This was not a service dog.

VILE STAFF .... we went into our local startbucks to be ignored by the boy at the till (JOSH), I totally understand if he was busy or completing another order however he was clearly ignoring us. After 3/4 minutes he was ready to take our order and approach us by saying 'YO' very uninterested in making sure our order was right, no thank you's given or eye contact made didn't even ask our name for the order and we were Clearly an incontinence to him for coming in and spending our money. Extremely disappointed and wont be returning, running a business you need to make sure you have the right staff representing your brand unfortunately this was not the case today.