Starbucks Drive Thru

Stubbins Ln, Ramsbottom, Bury BL0 0PU United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks Drive Thru

The comments provided offer a range of feedback on the strengths and weaknesses of the Starbucks Drive Thru location. In analyzing the comments, it is important to consider both positive and negative feedback to form a comprehensive understanding.

Starting with the strengths, one comment praises the cleanliness and maintenance of the Starbucks, indicating that it is well taken care of. This is a positive attribute as it contributes to a pleasant atmosphere for customers. Additionally, the comment acknowledges the super friendly and helpful staff, suggesting that the customer service aspect is strong. Friendly and helpful staff can create a positive experience for customers and enhance the overall impression of the place.

Moving on to the weaknesses, multiple comments highlight issues with the service at the Starbucks Drive Thru. One customer mentions that the young lady who served them seemed preoccupied and not fully attentive to their needs. Another customer states that the staff evidently cannot do their jobs properly. These comments point towards a lack of efficiency and attention to detail in the service provided. Inconsistent or poor service can negatively impact the overall customer experience and decrease customer satisfaction.

Furthermore, there are comments regarding specific issues with order accuracy and availability of certain products. One customer mentions having to repeat their order at the drive-thru and not receiving the paid-for syrup. Another customer expresses disappointment with the unavailability of tea, which indicates a lack of proper inventory management. These problems with order accuracy and product availability can frustrate customers and lead to a decline in their satisfaction.

In addition, there is a comment about the preference given to drive-thru customers, resulting in slower service for walk-in customers. This highlights a potential imbalance in service priorities, which can create dissatisfaction among customers who choose not to use the drive-thru option. Additionally, comments about unclean tables and filthy toilets suggest a lack of cleanliness and maintenance in the establishment. Neglected facilities can create a negative impression among customers and impact their overall experience.

Overall, it is clear that there are both strengths and weaknesses identified in the comments regarding the Starbucks Drive Thru place. The strengths include cleanliness, maintenance, and friendly staff. These aspects contribute to a positive customer experience. The weaknesses include issues with service, order accuracy, product availability, and facility maintenance. These weaknesses can lead to frustration and dissatisfaction among customers. To improve the experience at this location, it is crucial for Starbucks to address these weaknesses and ensure consistent, efficient, and attentive service as well as proper inventory management and facility maintenance.

Best TL Reviews

One of the nicer Starbucks.. Clean for a start and well maintained. Staff super friendly and helpful.

Sorry but there service wasn't good at all... the young lady that served us seemed preoccupied with something else! She seemed away with the fairies.. She wasn't rude or over friendly just meh! The girl that made the coffees did a good job though so wasn't all bad..

This Starbucks has officially gone to the dogs. Absolutely awful. Was always really good. Last few visits have been awful. The staff evidently can’t do their jobs so please help them to get it right. When you order through drive through you have to repeat your order when you get there. Last time I paid for syrup and didn’t get any, time before that I was told it would be half an hour wait because they had to mop up first. Come on guys, sort it out!!!!

Cannot believe that at 11.30am they had run out of tea! Staff wearing state of the art headphones but our national drink not available. Also not very apologetic or friendly. I definitely won’t be returning!

Don't go here if you actually prefer tea - 3 visits with friends over several weeks & no regular tea available, only herbal. So whilst my friends drink coffee, I sit there with nothing. Yet on the same site there's a shop which sells tea bags plus 3 supermarkets only minutes away. Really?? Think they need a new manager!

Didn't catch the name of the young lad serving us in the drive through, but we ordered a double choc chips frap with coconut milk, less ice and no cream. when we drove round he asked us to repeat the order, proceeds to use regular milk and asks us agin if we want cream so we tell him for the third time no. also luckily my mother isn't lactose intolerant but just prefers coconut milk but if a lactose intolerant person asked for this drink and got regular milk it could hurt them.

First time ever . I normally give great reviews you can check. But the service was grumpy and slow. My coffee tasted like hot milk. to say I was disappointed is an understatement. Maybe I was unlucky.

Only 2 staff on site and preference given to drive-thru customers. At one stage in my 10 minute edit to be served, I considered jumping in my car and driving around to the window!

The tables weren’t cleared, the toilets were filthy and there was no toilet roll - was this also the responsibility of the 2 members of staff?

If a member of staff was sick, they should have plans to replace them and not expect 2 people to do everything. Given one star for the friendliness of the guy who served me, who apologised for my wait.