Starbucks

+44 121 745 3386

Solihull Retail Park, Chalford Way, Shirley, Solihull B90 4RB United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks

Strengths: 1. Lovely coffee: According to one of the comments, the coffee at Starbucks is described as "lovely." This indicates that the quality and taste of the coffee are satisfactory and enjoyable for customers.

2. Good ambience: Another comment mentions that the ambience at Starbucks is good. This suggests that the atmosphere of the store is pleasant and inviting, making it a nice place to relax and enjoy a cup of coffee.

3. Friendly and professional staff: One customer praises the staff at Starbucks for being friendly, professional, and welcoming. This highlights the positive customer service provided by the staff, creating a positive experience for customers.

4. Dog-friendly: A customer mentions that they were able to bring their dogs into the store. This indicates that Starbucks is accommodating and inclusive, allowing customers with pets to enjoy their coffee while being accompanied by their furry friends.

5. Seasonal offerings: One comment mentions the new seasonal coffees and hot chocolate available at Starbucks. This indicates that the store offers a variety of options to cater to different tastes and preferences, keeping the menu fresh and exciting.

Weaknesses: 1. Poor cleanliness: Multiple comments point out the lack of cleanliness in the store. Customers complain about dirty tables and uncleaned cups and plates left by previous customers. This indicates a lack of attention to cleanliness and hygiene by the staff.

2. Inattentive and unhelpful staff: Several comments mention staff members standing idle, avoiding cleaning up, or engaging in conversations instead of serving customers. One comment also highlights a rude and insolent supervisor. These behaviors suggest a lack of commitment to customer service and a disregard for customer satisfaction.

3. Inefficient operations: A customer describes a situation where there was a long queue and only one person preparing drinks. The comment also mentions staff members leaving their duties and engaging in conversations, causing delays and frustration for customers. This indicates a lack of efficient operations and inadequate staffing.

4. Lack of training: One comment questions whether the staff at Starbucks have been properly trained in cleaning and hygiene. This suggests a possible oversight by management in providing adequate training to the staff.

5. Mistakes in order fulfillment: One customer received the wrong drink, which had dairy despite requesting no dairy due to dietary restrictions. Another customer received a drink containing nuts, which exacerbated their allergic reaction. These mistakes in order fulfillment indicate a lack of attention to detail and adherence to customer preferences.

In conclusion, while Starbucks has strengths such as lovely coffee, good ambience, friendly staff, seasonal offerings, and being dog-friendly, there are notable weaknesses in terms of cleanliness, staff behavior, operational efficiency, training, and order accuracy. These weaknesses have a negative impact on the overall customer experience and should be addressed by management to improve customer satisfaction.

Best TL Reviews

Coffee was lovely. However, the staff at (multiple) times could not be seen anywhere. They were all out the back somewhere whilst tables were left uncleaned and covered in cups and plates left from previous customers. My partner and I had to clear our own table - moving 4 mugs and 2 plates, and other tables were covered with dirty cups and plates and leftover food/drinks. Multiple customers came in after us and had to sit at tables where they had not been cleaned after the previous customers. The staff at times could be seen just standing at the counter (no customers to serve) staring into space and avoiding cleaning up the mess, or chatting with one another but not working/doing anything. Big let down in what would otherwise be a nice place to go for good coffee. It took over a whole hour of us being there before anyone came out and cleaned the tables that were already dirty when we'd arrived. Have management forgotten to train their staff around the cleaning and hygiene of their store?

Not only were all available tables filthy and full of cups and plates, but the insolent supervisor became hostile and even took my drink that id paid for when I politely asked for a table to be cleaned and pointed out that clearing tables should come before serving more customers, otherwise where are the customers going to sit!?

I ended up wiping my table myself, and the barista was kind enough to make me another drink!!

When I first went inside, I could tell straight away it was extremely busy and there was a queue nearly out of the door. When I finally ordered, they started to make the order and one of the staff "accidentally" knocked over one of the jugs of milk and it splatted all over the floor, their response was: "meh, I didn't want it anyway."

Here is how my order, a strawberry cream frappuccino, turned out like:

A good coffee shop right where you need it. After a long shopping at your favourite area, it is a ace to sip a cuppa and relax. The lady made some excellent coffee today and it makes you want to go back for more. The ambience is also good.

Update: The egg bits with cheese and ham is a must try. With the new seasonal coffees and hot chocolate, one would wonder where the money went... ;)

A very shocking visit today.

We arrived and promptly ordered 2 take away drinks. There was 1 person in front of us waiting for their drinks.

It was clear there was a young girl with glasses who was new or in training and she was the only one preparing drinks in a team of 5.

We watched as more customers came in, orders taken and then 2 girls walked out the back in conversation laughing.

A third girl with the badge ‘Charlie’ looked like she wanted to join them (there are more customers now waiting at this point) and she then took a strip of stickers that were coffee orders (around 6), gave them to the only girl working at this point and said “I’ve got a present for you”, laughed and walked out the back to join her friends.

It was very obvious behaviour so I timed how long she was gone and it was 7 minutes. The other 2 young girls didn’t return.

I’m the meantime an older ethic lady was taking orders and clearing a very messy display/working area whilst the coffee maker was clearly struggling.

I knew we would be in for a wait.

I counted 12 of us waiting for drinks with only 1 person to make them.

When “Charlie” returned, clearly she wasn’t on break she then shouted with aggression what people were waiting at the entrance for and informed that the queue was to the left. A few then responded saying that they did mobile phone orders and I think she realised that things were not in hand.

She then took ticket after ticket and out of a machine and just handed them to the only girl making drinks and it appeared like she was telling her off for being slow. It was so uncomfortable to see. I really wanted to say something it was so unfair.

“Charlie” then left the girl with the tickets and started to steam milk. Then to my amazement got her phone out of her pocket, looked at it, turned the milk off and then went back out the back - possibly to send a text or make a call.

When she returned she didn’t even go back to the milk she had started to steam, instead went back to the girl who was on her third iced coffee at this point and still telling her what to do and not helping.

Finally she then wiped her nose with her hand and continued back to the milk steamer to prepare and handle people’s drinks.

Now it may seem I’m nit picking but as we were stood there at length we had nowhere else to look and it was just unbelievable and unnecessary.

I suppose it is easy to look busy than be busy.

Coffee was nice. 5 star to the maker.

Decided to grab lunch and coffee today and I must say it was lovely. The staff were very very busy but they were all cheerful and smiling. Charlie, Anay and Maddie are a credit to the store. It was lovely as I was able to take my dogs in with me. Thanks ladies and will definitely be back soon.

I used to buy coffee from other famous outlet but now I switched to Starbucks due to the romance with Dark coffee beans used in Latte. The staff is very friendly, professional and welcoming. I love going there again and again and again. Coffee, food, baristas and atmosphere, everything is perfect and I get points too.

Horrible, the customer service because when I went to the toilet the staff lady told me to hurry up because I was taking too long but the toilets were a mess and she kept banging when I was peacefully minding my own business. That same lady started shouting my name halfway across the room, saying I had another drink by then I was confused then and I realized that I had the wrong drink, then I drank the other drink. Then I realized that the other drink had dairy when I asked for no dairy because of my dietary restrictions; then I ended up with red spots on my face and a burning hot face. But when I took a sip of my actual drink, the mocha had nuts in it, which made my allergic reaction a lot worst. So in the end I was fine but would never go again.