Starbucks

+44 121 553 5974

Birmingham Rd, West Bromwich B71 4JH United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks

Starbucks is a popular coffee chain with various strengths and weaknesses, as mentioned in the comments. In this analysis, we will explore these aspects to provide a comprehensive understanding of Starbucks' place.

One of the major strengths of this Starbucks branch is its friendly and polite till staff. customers have noted that the staff members who handle the cash registers are generally pleasant and create a welcoming atmosphere. This friendly service is an important aspect of customer satisfaction.

Another strength is the convenient location. The presence of a drive-thru and a car park is highly appreciated by customers. This allows for quick and easy access to the store, especially for those who are in a hurry or don't want to leave their cars. Additionally, the availability of parking space is crucial in busy areas, making Starbucks a convenient destination.

The quality of coffee is also appreciated by customers. The taste of the coffee is deemed to be satisfactory, which is essential for any coffee outlet to succeed. Furthermore, customers note that the flat whites they had were enjoyable, proving that Starbucks maintains a good standard for its signature drinks.

The cleanliness of the bathroom facilities is another strength highlighted by the comments. It is crucial for any restaurant or coffee shop to have clean and well-maintained restrooms, and Starbucks seems to deliver on this aspect. Customers were satisfied with the cleanliness of the facilities, which is a testament to the attention to detail and hygiene standards upheld by this particular branch.

The availability of drive-thru services, as mentioned in the comments, is another strength. Customers appreciate the convenience and efficiency of the drive-thru system, allowing them to quickly grab their coffee and go. This feature is particularly useful for customers who are in a rush or prefer minimal contact with others.

Furthermore, the fact that Starbucks sells their coffee beans for home brewing is seen as a strength. This allows customers to replicate the Starbucks experience in the comfort of their own homes. The availability of a nice cake selection is also a positive feature of this particular Starbucks branch, enhancing the overall experience for customers.

Despite these strengths, there are also several weaknesses mentioned in the comments. One recurring issue is the attitude of some staff members. Multiple customers encountered rude service, with employees speaking inappropriately and displaying a disrespectful attitude. This is highly off-putting and reflects poorly on the branch. Training and selecting friendlier staff members or retraining existing staff may be necessary to rectify this issue and improve customer satisfaction.

Another weakness highlighted is the lack of urgency and quality control. Customers complain about slow service, even during busy periods, as well as staff members not prioritizing customer orders appropriately. This lack of urgency can cause frustration and negatively impact the overall customer experience. Additionally, instances of unclean tables and neglected cups were mentioned, suggesting a lack of attention to cleanliness and customer service standards.

The physical condition of the store was also criticized. The broken powered door and wonky-legged stools pose safety risks for customers, and these issues should be addressed promptly. A broken door can create inconvenience and discomfort for customers, while unstable stools can lead to accidents. A well-maintained physical environment is crucial for establishing a positive image and ensuring customer satisfaction.

In conclusion, Starbucks has several strengths, including friendly till staff, convenient location, good coffee, drive-thru services, clean bathrooms, and the availability of coffee beans for home brewing. However, it also has notable weaknesses, such as inconsistent and disrespectful customer service, a lack of urgency in order preparation, and issues with the physical condition of the store. Addressing these weaknesses is essential to improve the overall quality and customer experience at this particular Starbucks branch.

Best TL Reviews

Have visited a couple of times, was a bit put off after reading other reviews, but I've found it to be ok. Till staff are friendly and polite for the most part. Staff making the drinks look a little unhappy, but the Coffee is ok.

Recently ended up staying in there for a while because of relentless torrential rain, was nice to relax and keep the flat whites rolling.

Has a drive-thru which I haven't used. A little car park which is handy as it's off a busy dual carriageway by the football ground. Wife and kid used the bathroom facilities and said they were nice and clean.

Like to have their drive through services. Fast and efficient services by friendly staff. Surprisingly once drive thru closed.

Great coffee, big car park, drive through. Sells Starbucks coffee beans for home brew inside. Nice cake selection. Better than average Starbucks. Watch out for the tight entrance from the road, as you could miss it and turning around is a pain.

This is a good location for a coffee outlet. They have drive thru as well as dine in. There is plenty of spaces in the car park. The drinks and food is of high quality, and is reasonably priced. The main road is very busy, so you have to be patient when leaving.

The attitude at this branch absolutely stinks. Ordered 2 drinks and was told the car behind's was ready and not ours and the lady serving us basically spoke to us so rudely as we got to the paying point and then walked off and a male member came up who was co operating in a friendly manner and as a customer should be spoken to. I feel like this branch needs to re train their staff or get new 'friendlier' staff in who know what they're saying aswell.

If I could give this place less than 1 star, I would. There was such a rude female worker there today with dark hair. Spoke so inappropriately for absolute no reason and then went to the back to laugh about it to the other workers. Disgusting attitude. Beginning to think it was due to racism. Who would’ve thought anyone needed training to learn how to talk to people at Starbucks? Lol

Drive thru queue is on the road. Staff inside cleaning the shop floor when the store is closed to walk in customers. Surely this staff member could assist in preparing orders. No sense of urgency whatsoever. Absolute disgrace, cars backed up onto the main road is also a hazard.

Best advice, don't go there! We went this morning and I hurt myself trying to get in the powered door, it seems it has been broken for a while. I sat on a stool to catch my breath and nearly fell off as the stool had wonky legs. Coffee served in wrong size cup, staff couldn't hear as they had a head set on. Our table was dirty with uncleared cups, a staff member cleared the adjacent table and leeft ours. Whatever happened to customer service?