Mugs Coffee House

+44 161 676 7796

9 Silver St, Kettering NN16 0BN United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Mugs Coffee House

Mugs Coffee House has received a mix of positive and negative comments, highlighting both its strengths and weaknesses. In this analysis, we will examine these comments in order to provide a comprehensive understanding of the strengths and weaknesses of Mugs Coffee House.

Starting with the strengths, one recurring theme in the comments is the personalized service and friendly staff. Multiple customers mention that the staff at Mugs Coffee House know them personally and make them feel welcome. This personalized service is further exemplified by the comment indicating that the staff started preparing the customer's order as soon as they walked up to the counter. This level of recognition and attention to customer needs is a significant strength of Mugs Coffee House, as it creates a warm and familiar atmosphere that customers appreciate.

The efficiency and quick service also received praise from customers, highlighting the staff's efficiency in taking orders and delivering food and drinks in a timely manner. This efficiency is likely to contribute to a positive dining experience, as customers appreciate prompt service, especially during busy times when they may have limited time to enjoy their meals.

Another strength mentioned by customers is the exceptional quality of the food. Multiple comments highlight the deliciousness of the food and the enjoyable experience of dining at Mugs Coffee House. One customer specifically mentioned the tasty food and a "lovely Bailey's latte." This positive feedback on the food suggests that Mugs Coffee House has skilled chefs who are able to prepare enjoyable meals and beverages.

Reasonable prices were also mentioned as a strength of Mugs Coffee House. This indicates that customers feel that they are receiving value for their money and are satisfied with the pricing of the food and drinks.

Additionally, the atmosphere of Mugs Coffee House is praised by one customer who mentioned that it feels like being at home. A welcoming and cozy atmosphere can greatly enhance the overall dining experience, making customers feel comfortable and relaxed during their visit.

Turning to the weaknesses, one alarming comment mentions that Mugs Coffee House received a one-star hygiene rating. This raises concerns about the cleanliness and practices in the kitchen. It is important to note that this comment indicates that the customer only became aware of the hygiene rating through an external article, suggesting that Mugs Coffee House may not have been transparent about their rating. This lack of transparency may erode customer trust and confidence in the establishment.

Another weakness mentioned is the poor communication through the Just Eat app. One customer reported waiting over 3 hours for a delivery without any updates or communication from the restaurant. Poor communication can lead to frustration for customers, especially when they are expecting a timely delivery or explanation for delays.

In addition, one negative review accuses Mugs Coffee House of taking the customer's money after canceling their food order without offering any compensation or apology. This suggests a lack of customer service and goes against the aforementioned strengths of providing exceptional service and a personalized experience.

While the majority of comments are positive, it is important to consider the negative feedback and address these weaknesses in order to improve the overall customer experience and maintain a positive reputation.

Overall, Mugs Coffee House has strengths in personalized service, efficiency, delicious food, reasonable prices, and a welcoming atmosphere. However, it faces challenges in terms of kitchen hygiene, communication, and customer service. Addressing these weaknesses can help Mugs Coffee House to provide a consistently positive experience for its customers and improve its overall reputation and success.

Best TL Reviews

I am known personally here. The food is exceptional and I have never had a problem of any kind when dining here.

The service is quick, efficient, friendly and polite (I could go on all day!) And the atmosphere is straight from home.

They know me so well they started preparing my order as soon as I walked up to order! Top service!!!!!

Very enjoyable visit, tasty food and a lovely Bailey's latte. Prices are reasonable

Great place for a coffee or snack/meal. Often the best coffee in Kettering with friendly staff and great service. Worth a visit.

I have been here many times for both food and drink and while the food at the time tasted fair I didn’t realise mugs coffee house had been given a one star hygiene rating (until I saw the article) I would have never eaten there let alone drink there if I had known the bad practices going on in the kitchen has the chef given up?

Always stop here Daily for a Coffee or Two and the Occasional Fry up or Bacon Roll with my Buddy, Great Staff and Friendly Atmosphere ????

Now waited over 3 hours for a delivery, I was hoping for lunch, now more likely supper. We all make mistakes but communication is abysmal through the Just Eat app, what use is Manchester phone no. for Kettering Cafe

Ordered food the order got cancelled, but they took the money anyway, not even an offer of anything. Then had the cheek to ask if I wanted to order again. The place is a joke

What a great little Café in the heart of Kettering! Stopped in for a coffee and ended up with a wholesome meal! Thanks ????