Starbucks

+44 1322 427777

Unit 007, Upper Rose Gallery, Bluewater Pkwy, Dartford, Greenhithe DA9 9SS United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks

The strengths of this Starbucks location include its convenient placement near the exit and being located on the first floor with toilets nearby. The abundance of seats is another positive aspect, allowing customers to find a place to sit and enjoy their beverages. Additionally, the standard Starbucks service is usually quick unless there is an overwhelming number of customers.

However, there are several weaknesses that affect the overall experience at this Starbucks. One major complaint is the lack of the "Starbucks" company culture, as the staff reportedly come across as rude and negligent. Poor hygiene standards, such as leaving milk out of the fridge, contribute to the negative perception of this location. The dim lighting and constant dirtiness also disappoint customers. These issues add up and lead some customers to avoid this location in the future.

Another weakness highlighted in a comment is the slow service experienced by a first-time customer. Despite only one couple being ahead in the queue, it took 20 minutes for their coffee to be made and an additional cold drink had to be purchased due to the wait. Furthermore, the quality of the latte was lacking, with no foam and a milky taste. The lack of stirrers and hardened sugar packets further diminished the experience. The overflowing bin and dirty tables add to the dissatisfaction.

A different customer recounts the irritable staff with little empathy and poor customer service. The staff were reportedly intolerant towards an elderly couple who were unfamiliar with the Starbucks ordering process. Additionally, drinks were not properly communicated for collection, leading to confusion. The curt service received numerous complaints, despite the enjoyment of the coffee and food.

Another weakness mentioned is the overpricing and the disappointing ambience. The need for more cleaning staff is evident, as dirty tables with leftover food and drinks were frequently observed. Customers had to clean the tables themselves in several instances, which detracts from the overall experience.

However, not all comments are negative. One customer praises the location for consistently making their drinks perfectly and providing great service, even during busy times. Additionally, a customer with dietary restrictions appreciated the option of an almond milk cappuccino and found the atmosphere relaxed. The availability of free tables was also a positive aspect, despite the popularity of the venue among mothers with prams.

In conclusion, the strengths of this Starbucks location include its convenient placement and ample seating. However, numerous weaknesses affect the overall experience, including poor hygiene standards, irritable staff, slow service, and dirty tables. These negative aspects outweigh the positive ones, leading to dissatisfaction among some customers, who may choose to avoid this location in the future.

Best TL Reviews

Convenient placement near the exit; located on the first floor with toilets nearby. Standard Starbucks.... nothing over and beyond the usual expectations of this chain. Plenty of seats, the only downside is that the shop is not enclosed so you get the hustle and bustle of the shopping centre whilst seated.

Standard Starbucks Service. They are usually quick unless overwhelmed by too much customers

No sign of the “starbucks” company culture here, poor hygiene standards, the milk is constantly left out of the fridge. The staff come across rude and negligent, it is always very dirty, perhaps that is why the lighting is so dim - very disappointing to say the least. Myself and my family will be avoiding this location in future.

I honestly didn't get the hype of Starbucks, this was my first time ordering from here and it was very disappointing.

There was one couple ahead of me in the queue so I was served pretty quickly, asked for my name which they wrote on a cup and I gave my order. I then waited 20 minutes for them to make my coffee and 2 coffees for the couple ahead of me.

I waited so long that I had to buy a cold drink from the fridge for the wait.

When I finally got my latte, there was no foam, it was just a very milky coffee.

There were no stirrers and the sugar packets were rock solid, I think something had been spilt on them and they'd been left to dry and had therefore solidified.

The bin was overflowing, tables were dirty with cups and spillages on them. There were no cloths to clean our own table.

The place wasn't very busy and there were plenty of staff.

I have always wanted to try Starbucks as a lot of people talk about how good it is, but I honestly found the experience to be very poor and would not recommend it to anyone.

Irritable staff with little empathy and poor customer service who were particularly intolerant towards the elderly couple ahead of me in the queue, who weren't quite up to speed with the process of ordering a Starbucks. When their drinks were available for collection the member of staff quietly called the lady's name once and once only. Fortunately I had the compassion to tell them their drinks were ready. Everyone was complaining about the curt service and drinks being left with handles facing away from the customer etc. Apart from the poor service and the fruit flies, I enjoyed my coffee and 5 cheese toastie.

Over priced, and a bit disappointed by the ambience. Looks like they need more cleaning staff to go around and clean dirty tables. On several occasions the tables had some leftover pieces of food and drinks. We had to clean it ourselves each time.

This location has always made my drinks perfectly! Great service too even during the busy times.

I am dairy and soya intolerant so an almond milk cappuccino was a nice change from black coffee.

The atmosphere was relaxed and at the time my party was there there were free tables.

As the venue is fairly large it is popular with mums with prams. Lovely