Starbucks

Belvedere Rd, Lowestoft NR33 0PX United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks

Starbucks is a popular coffee chain known for its wide variety of drinks and welcoming atmosphere. However, as evidenced by the comments, there are some strengths and weaknesses that can be identified.

Starting with the strengths, one recurring theme in the positive comments is the friendly and personalized service provided by certain staff members. Customers appreciate the fact that their favorite baristas remember their names, cars, and orders, creating a sense of familiarity and making them feel valued. This personalized touch contributes to a positive customer experience and encourages repeat visits. Additionally, these staff members are praised for going above and beyond to ensure that the customer's coffee is made to their liking and delivered with a smile. This level of attentiveness and customer care helps create a loyal customer base.

Another strength highlighted in the comments is the quality of the coffee itself. Several customers express their love for Starbucks and how it has become their go-to place for their daily caffeine fix. The positive feedback on the taste and consistency of the drinks indicates that Starbucks delivers a high-quality product, meeting customer expectations.

However, the comments also shed light on some weaknesses and areas for improvement. One significant issue mentioned is the inconsistency in service and attention to detail. In one instance, a customer had their drink made incorrectly with regular milk instead of the requested alternative due to allergies. This lack of attention to the order and the poor customer service response is a major concern, as it can lead to negative experiences and potential health risks for customers with dietary restrictions or allergies. Additionally, the lack of cup labeling resulted in mixed-up orders, further exacerbating the problem. These instances highlight the need for better training and standard operating procedures to ensure accuracy and customer satisfaction.

Another weakness identified is the inconsistent availability of menu items. Some customers expressed frustration at not being able to order their desired drinks or finding that essential ingredients like coconut milk or brown sugar syrup are unavailable. This inconsistency can be frustrating for customers, leading to a subpar experience and potential loss of business. Encountering out-of-stock items and discovering that the store does not accept certain payment methods like a Starbucks app also reflects poorly on the store's operations and communication with customers.

Another weakness mentioned in the comments is the lack of cleanliness and the need for more staff to ensure prompt service and maintain a clean environment. Customers noticed dirty tables, chairs, and floors, and pointed out the need for additional staff to handle the load and provide quicker service. Maintaining a clean and inviting space is crucial for customer satisfaction and overall brand impression, and these aspects seem to fall short in the mentioned Starbucks location.

Lastly, several comments highlight the need for more diverse and healthier food options. Customers with specific dietary requirements or preferences, such as vegetarians, vegans, and gluten-free individuals, feel that the current menu offerings are not inclusive enough. Expanding the menu to better cater to different dietary needs can attract a wider range of customers and improve the overall satisfaction with the store.

In conclusion, while Starbucks has strengths such as friendly and personalized service, quality coffee, and a welcoming atmosphere, there are several areas where improvement is needed. These include addressing issues of accuracy in order fulfillment, ensuring consistency in ingredient availability, maintaining cleanliness, increasing staffing levels, and expanding the menu to offer more diverse and healthier options. By addressing these weaknesses, Starbucks can enhance the overall customer experience, strengthen its brand reputation, and attract a broader customer base.

Best TL Reviews

0 stars if I could. Didn't listen to order and made my drink with normal milk and I'm allergic. Didn't write on the cups so me and my colleague had our drinks mixed up. Asked for them to be remade and got very snotty response and poor customer service with once again nothing written on the cups.

Omg what can I say absolutely amazing store. I use the drive thru everyday so much so that the staff know my car, greet me by my name and know my order without me having to ask. Super friendly staff especially Ben, Eirren, Meghan and Maeve. These 4 members of staff go above and beyond to make my daily visit great. They know exactly how I like my coffee and it is delivered to my car window perfectly with a smile. Thanks guys you are amazing xxx (see you tomorrow for my daily caffeine fix).

I'm really hoping they just had a really bad day but they basically had nothing at this starbucks. I saw the brown sugar latte they told me they were out of it so I wanted a caramel latte which they also told me they didn't have any. My sweet mother in law wanted a coconut milk latte and they also didn't have coconut milk. The girl that was helping us was nice but didn't pay much attention. We said we'd like to eat in and she gave us all our stuff packed to go while everyone else had a plate or a mug. When I tried paying with my Starbucks app they said they didn't take it because they were a licensed store but the whole building said say starbucks it wasn't like it was a walmart and there was a starbucks inside. The entire building was a starbucks. When I went to go to the restroom there was no toilet paper so I informed them. They also said they were out of toilet paper and put in a pack of paper towels.

I enjoy Starbucks. The staff are friendly and I feel like home when I'm here. The staff know what I'd order. So glad I found this Starbucks in Belvedere Road, Lowestoft. Love it❤️????

Service slow only 1 person serving when we went in. Tables and chairs dirty and the floors. Need more staff available to keep areas clean and make service quicker

I would have given zero stars if i could this outlet is awful. Staff very unhelpful and just don't care drinks given that are incorrect and not what asked for. For those of us lucky enough to have a blue light card i was told last weekend that i couldn't use my blue light and get the points on my Starbucks card. This is a lie because you can at all the other Starbucks I have been to . They also have a habit of ignoring you if you choose to go in rather than drive through as they give priority to drive through even when there are plenty of staff to cover both . You can't contact customer service because they don't respond and their phone lines are closed which ever days you try and contact them

It needs more healthier food options and choices for: vegetarians, vegans/ plant-based,carnivores/pollotarians, pescetarians, pescetarians/omnivores, polloLacto-vegetarians – eat dairy products but avoid eggs. Ovo-vegetarians – eat eggs but not dairy products. Pesco-pollo-vegetarians – avoid red meat but eat chicken and fish. Vegans – do not eat dairy products, eggs, or any other products that are derivefrm-type-of-tarian-are-you/

Dairy-free, Plant-based/ pescetarians, Pesce-pollotarians/ Pollo-pescetarians, Fruitarians/Ovo-Lacto Vegetarians, pollotarians/ omnivores, carnivores/ Beegans, Pegans/flexitarians, Fruitarians/herbivores, Ovo-Vegetarians/Lacto-Ovo Vegetarians, Macrobiotic/ Vegans, plant-based/Lacto-Vegetarians, Pescatarian (Pescetarian)/ carnitarians, meat-free, Gluten-free/lactose intolerance, Fructose intolerance/Coeliac, Semi-Vegetarians/Ethical vegans, Environmental vegans/Dietary vegans, Religious vegans/cruelty-free, Ostrovegans/keto, Pollo Vegetarian/Kosher, Halal/animal-based.

This lot re eirin and Ben are just brilliant. Re helpful and know my coffie by heart. Max respect