Quick Facts About Sunny's Nails & Spa
Sunny's Nails & Spa has received a mix of positive and negative comments, indicating both strengths and weaknesses of the place. The strengths include friendly staff, talented nail technicians, and good work. However, the weaknesses include issues with nail polish longevity, rushed service, poor time management, and inconsistent pricing.
One of the positive comments mentions the friendly conversation and the nail technician remembering the customer and their sister. This indicates a strength in building relationships with customers and providing a welcoming environment. Additionally, the comment mentions fabulous work, indicating that the nail technicians at Sunny's Nails & Spa have talent and skill.
Another positive comment highlights Ginny, a specific nail technician, for doing a phenomenal job and providing top treatment. This comment suggests that there are talented and dedicated technicians at the salon who are capable of providing high-quality service.
On the other hand, a negative comment mentions issues with the longevity of the nail polish, stating that it smears and requires a double coat. This highlights a weakness in the quality of products or application techniques used at the salon.
The same negative comment mentions feeling rushed and being quickly ushered out of the salon. This indicates a weakness in customer service and suggests that the salon prioritizes efficiency over providing a relaxed and enjoyable experience for customers.
Another negative comment focuses on time management, stating that there is no point in booking an appointment since the salon does not adhere to them. This suggests a weakness in their scheduling system and the ability to manage customer appointments effectively.
The same comment does mention the specific technicians Lani, Mandy, and the man at station #9, for doing good work with eyebrows and acrylic nails. This indicates a strength in these specific technicians' abilities, despite the overall time management issues.
One comment expresses a completely negative experience, emphasizing horrible customer service and a lack of communication regarding wait times. This highlights a severe weakness in the customer service aspect of the salon and indicates a need for improvement in addressing customer concerns and managing expectations.
Another comment mentions the salon being filled before the stated opening time, suggesting a weakness in their ability to manage customer flow and create an organized environment.
The same comment alleges that the salon chooses who to serve first, resulting in uneven and unfair treatment of customers. This indicates a weakness in providing equal and fair service to all customers.
Lastly, a negative comment expresses frustration with inconsistent pricing, labeling Sunny's Nails & Spa as swindlers and having poor customer service. This suggests a need for more transparency and communication about pricing to avoid customer dissatisfaction and negative experiences.
In conclusion, Sunny's Nails & Spa has strengths in building relationships with customers, providing talented technicians, and doing good work. However, there are weaknesses in nail polish longevity, rushed service, poor time management, inconsistent pricing, and customer service. The salon should focus on improving consistency, communication, and addressing the various weaknesses mentioned in the comments to provide a better overall experience for their customers.
Best TL Reviews
I wanted to try them out and did and will not return. The nail polish does not last (smear), and it needed a double coat. I should have said something when I was there, but just let it go. They are quick to rush you out.... The price is good, but it's not worth it.
I always come here when I want or need friendly conversation. The guy who does my nails remembers myself and my sister when we come in and always talks with us. Not to mention they all do fabulous work. The last time I went they stayed open an extra hour just to make sure they got ours done. Wonderful friendly people!
Ginny is my nail technician she does a phenomenal job ony feet & my nails. She takes time & gives me top treatment. She is very nice.
They do good work, but time management is not there ! There’s no point in even booking an appointment honestly. Lani & Mandy Do my eyebrows the best ! All of the time , they need absolutely no instruction! If you need a wax & tint , I would recommend either one of them ❤️ also the guy that sits in station #9 does a great job w acrylic nails ????????
I had a horrible experience, HORRIBLE CUSTOMER SERVICE! I waited almost 2 hours and no one spoke to me, no one could give me a wait time! 1/10, would never recommend!
Thos salon does a great job but the wait is ridiculous. The hours say open at 10 but I get there at 945 doors are open and salon is filled. I heard lani telling people that came in those people were for appointments which was a lie all 8 of us were walk in. They pick and choose who to service first. I will be finding another salon they don't realize the bad customer service they think nail tech don't need it. I will be leaving minimal tip as better service you offer better tip, service is horrible only reason I'm even tipping cause I know that's how they eat/live.
This is one place anyone can go to meet and greet others if need be while you recieve the best nail or feet care possible. Not the new oncoming men don't always do production as other. So my advise is get the old skool techs you can't go wrong .
I was fine with waiting for a while which turned into 45 minutes since I was the only person waiting; which meant I would be next I thought. As the waiting room filled the owner systematically placed them with a technician ahead of me. I was finally assigned a chair, yet the technician was still working on someone in the back. She came scraped one of nails and went back to working in the back. After waiting for her to come back, which she never did, I spoke to the owner. I advised her of the poor customer service. However, she obviously believed I didn't hear her tell the lady who came in after me that she'd do her nails. So she sat me in a chair that she KNEW wasn't ready so she guarantee her opening for the woman behind me. Although this is only the 4th time I've utilized this shop with the same exact service, EACH time my price was different. SWINDLERS, NOT HONEST, and POOR CUSTOMER SERVICE! Save your time and find another salon.
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Sunny's Nails & Spa Info
Amenities
Health & safety
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Mask required
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Temperature check required
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Staff wear masks
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Staff get temperature checks
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | Closed |
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Location
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