Superfish

+44 1900 604916

20 Pow St, Workington CA14 3AG United Kingdom of Great Britain and Northern Ireland

Open Today: Closed

Quick Facts About Superfish

Superfish Place, based on the comments provided, has a mixture of strengths and weaknesses. It is important to analyze these comments to get a comprehensive understanding of the restaurant's performance.

Starting with the strengths, the first comment highlights the positive experience of a customer named John Scott. He expresses that the fish was cooked to perfection and the chips were perfect as usual. This suggests that the quality of the food is generally high and consistent. John Scott also mentions the friendly staff, indicating good customer service.

Another positive comment emphasizes the excellent customer service provided by the restaurant. The customer had missed their bus connection and was looking for something to eat while waiting. Despite being closed, Superfish Place accommodated their needs and provided them with a hot and tasty meal. This demonstrates that the restaurant is willing to go above and beyond to satisfy its customers.

Furthermore, there is a comment that specifically mentions Superfish Place being suitable for individuals with dietary restrictions, such as gluten-free options. This shows that the restaurant is attentive to the needs of its customers and strives to provide options for various dietary requirements.

Moving on to the weaknesses, the most critical comment highlights a truly unpleasant experience. The customer claims that the fish tasted terrible, they found a hair in the chip, and even discovered boiled plastic in their meal. Additionally, they accuse an employee of shaking dandruff on their food. These allegations are highly concerning and indicate a significant lack of hygiene and quality control within the restaurant.

Another negative comment discusses the undercooked and poorly prepared food, leading the customer and their brother-in-law to nearly vomit. The mention of a baby getting stabbed with a fork and spending six months in the hospital is disturbing and raises serious safety concerns. These incidents imply a lack of quality control and proper training in food preparation and safety protocols.

There is also a comment mentioning undercooked and burned chips. Although there is a positive note about the sausage and peas, the overall negative experience with the chips suggests inconsistency in food preparation and quality.

Aside from these concerns, the majority of the comments express an overall positive experience with the restaurant. Friendly and welcoming service is repeatedly mentioned, indicating that the staff is a particular strength of Superfish Place.

In conclusion, Superfish Place has both strengths and weaknesses. The strengths include perfect fish and chips, friendly staff, accommodating customer service, and consideration for dietary restrictions. However, the weaknesses consist of severe hygiene issues, undercooked and poorly prepared food, and a lack of quality control. These negative aspects are worrying and need to be addressed in order for the restaurant to improve. Overall, Superfish Place has potential but needs to focus on consistency, quality assurance, and maintaining good hygiene to provide a truly positive dining experience.

Best TL Reviews

I looked forward to having the superfish and chips, I was not disappointed, the fish was cooked to perfection & the chips perfect as usual, all good including the friendly staff. It was topped off with a lovely pot of tea, heaven. Cheers, John Scott.

Shocking. My cousin/husband decided to come here for our private wedding dinner and I am appalled the fish taste like poo and I found a clump of hair in a chip and my cousin/husband found abit of boiled plastic and what's worse is we asked for salt and I didn't see no salt on my chip do you know what I saw... I saw barbra (a old worker) in the back shaking all her dandruff on my chips I and disgusted.

the food was horrific and undercooked, me and my brother in law were eating and were nearly sick afterwards. the employees were nice but thats probably only because they have no customers and are trying to get good reviews even though they cant. my baby niece got stabbed with a fork and was in the hospital for 6 months. do not reccommend.

The chips were undercooked and I would say warmed up about three times, most were burned although raw in the middle , never go again disgusting need to hire a new fryer , the one up moorclose is lovely but we were down town , never go in again the one star is for the sausage and peas

Great food and even better customer service.

I had missed my bus connection back to Keswick due to multiple cancelled trains so was desperately looking for something to eat while I waited for the last bus in a couple of hours time. Everywhere else seemed to be closed but this Great little chip shop was willing to let me in and let me buy a portion from what they had left even though they were meant to be closed.

Still hot and tasted great, tha k you again for such kind and caring customer service.

Always good specially when husband is gluten free! Excellent for fish and chips g/f ????????????

We visited here twice this week and on both occasions the service was so welcoming and friendly, they listened carefully and delivered on any requests that we made and the food was served fresh and hot ????

Another fantastic meal with lovely service. Love this place.