Superstar Nails

+1 207-941-8862

289 Broadway #4, Bangor, ME 04401 United States of America

Open Today: -

Quick Facts About Superstar Nails

Superstar Nails is a nail salon in the Orono/ Bangor/ Brewer area that has received a mix of positive and negative comments from customers. In order to evaluate the strengths and weaknesses of the salon, we will analyze the comments provided.

Starting with the strengths, several customers commented on the cleanliness and comfort of the salon. Cleanliness is a crucial aspect in nail salons as it ensures a safe and hygienic environment for customers. The fact that customers specifically mentioned the cleanliness of Superstar Nails indicates that the salon pays attention to this important factor.

Another strength highlighted by customers is the quality of service provided by the nail technicians. Customers mentioned that the nail techs were able to replicate reference photos exactly, which indicates a high level of skill and attention to detail. This attention to detail extends to the shaping of nails as well, with one customer mentioning that Superstar Nails was the only salon able to achieve the specific nail shape they desired. Providing excellent service and meeting customer expectations are strong indicators of a well-run nail salon.

Convenience and availability are also positive aspects of Superstar Nails. One customer mentioned being able to get an appointment on short notice, which is a valuable trait for a salon, as it demonstrates flexibility and responsiveness to customer needs. Additionally, another customer mentioned that their appointment began promptly, indicating that the salon values punctuality and respects customers' time.

Moving on to the weaknesses, one customer expressed dissatisfaction with their pedicure experience, stating that it was rushed and incomplete. This suggests a potential issue with consistency in service quality. While other customers had positive experiences, this particular comment raises concerns about the overall consistency of service at Superstar Nails.

Another weakness highlighted by a customer is a negative experience with acrylic nail removal. The customer described a technician using a fake nail to forcefully remove their acrylic nails, causing damage to their natural nails. This indicates a lack of proper technique or training in acrylic nail removal. Such incidents can lead to injuries or damage to customers' nails, which can be a significant drawback for any nail salon.

In terms of customer service, a couple of customers mentioned that some staff members were not overly friendly. While the owner was praised for being nice, the lack of friendliness from certain staff members can create a less welcoming atmosphere for customers. Consistent friendly and welcoming customer service is crucial for building loyalty and repeat business.

Lastly, pricing and payment issues were mentioned as a weakness by some customers. One customer mentioned that the salon is a little pricey for nail designs. Another customer expressed frustration about inconsistent prices and the salon's reluctance to accept credit card payments. Inconsistent pricing can lead to confusion and dissatisfaction among customers, while limited payment options can inconvenience those who prefer or rely on card payments. It is important for a salon to clearly communicate their prices and payment policies to avoid any misunderstandings or disappointments.

In conclusion, Superstar Nails has several strengths including a clean and comfortable salon, skilled nail technicians, and convenience in terms of availability and appointments. However, there are also weaknesses to be addressed such as inconsistencies in service quality, issues with acrylic nail removal, mixed customer service experiences, and pricing/payment concerns. Superstar Nails has the potential to further improve their services by addressing these weaknesses and ensuring a consistently positive experience for customers.

Best TL Reviews

I am so so pleased with the outcome I received!!!! The nail tech replicated the reference photo I showed them exactly! The salon is so clean and comfortable, and the service is wonderful! I had such a great experience here and will definitely return. I would recommend this salon to anyone in the Orono/ Bangor/ Brewer area. The best salon I’ve tried in the area by far.

Very clean, friendly staff, I’ve been to quite a few nail places in Bangor and Superstar nails is by far the best. I would recommend Superstar to anyone. I’ve wanted a specific nail shape (tapered square)for a while now and over and over again I left multiple nail salons disappointed, Superstar nails went above and beyond and got the shaping perfect. Highly recommend.

I went in for a pedicure. I was happy I could get an appointment on such short notice. I have never had a pedicure done so quick. I probably soak for 5 min in total a complete rush job. I had to keep asking are you going to use another coat ,he half painted one toe. Ask for the money and then told me to sit under the dryer. I don't know where the reviews and pictures come from on the website but it's hard to believe it was from this place. MY MEDICAL TRAVLERS BE AWARE!

Best service ever! Had an appointment and only had to wait a few minutes. Very close attention to detail and it was almost exact to what I showed. I paid $75 and it was worth it in my opinion!

I went there to get my acrylic nails taken off and the girl used a fake nail to pry under my acrylics and ripped them off. She damaged my nail bed and ripped my actual nail off. When I tried to tell her to drill them off and then soak, she said they didn’t soak there. I do not recommend if you want to get your acrylics off.

The owner is very nice but a couple staff aren't overly friendly. One girl got upset because I had a scratch & removed my hand from the gel curing machine (as she had my other hand painting my nails). They do, however, do a really good job with nails!

A little pricey for designs on nails but did a wonderful job

Now they don't list prices online or in store and after different prices for same services, they no longer want to use the credit card machine since it cost them too much money. And this is not listed ad cash only place. Disappointing