Sweet Home Chinese Supermarket

+44 7436 781588

31 Burleigh St, Cambridge CB1 1DG United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Sweet Home Chinese Supermarket

Sweet Home Chinese Supermarket has received a mix of positive and negative comments, which can help identify its strengths and weaknesses. By analyzing these comments, we can gain insights into the overall customer experience, product offerings, prices, staff behavior, and payment methods.

One notable strength of Sweet Home Chinese Supermarket, as mentioned by multiple customers, is the quality and taste of its food. One comment specifically highlights the delicious pork ribs, indicating that the supermarket offers tasty and enjoyable products. This positive feedback on the food is likely to attract customers and contribute to the supermarket's reputation.

Another strength is the diversity of products offered by the supermarket. Customers have mentioned a wide variety of items available, including sushi rice, wakame salad, macha tea, and different sauces. This indicates that Sweet Home Chinese Supermarket caters to different culinary preferences and provides a comprehensive range of Asian products.

Additionally, multiple customers have appreciated the helpfulness of the staff. They have mentioned the assistance provided by the employees, suggesting a positive customer service experience. This can enhance the overall shopping experience and encourage customers to return to the supermarket.

Moreover, the presence of bike parking in front of the supermarket is mentioned as a strength. This can be viewed as a convenience for customers who prefer cycling and encourages sustainable transportation methods. By providing bike parking, Sweet Home Chinese Supermarket is accommodating a specific group of customers and promoting an eco-friendly approach.

However, the negative comments raise concerns about the supermarket's weaknesses. One customer mentions awful staff behavior, alleging that they were followed down an aisle. This can create a sense of discomfort and invasion of privacy, leading to a negative shopping experience for some customers.

Furthermore, complaints about high prices are mentioned in multiple comments. While the supermarket offers a diverse range of products, customers feel that the prices are unreasonable compared to other Asian supermarkets in the area. This can discourage potential customers from choosing Sweet Home Chinese Supermarket and lessen their competitiveness.

Another weakness highlighted in a comment is the lack of card payment acceptance for transactions under £10. In the era of digital payment methods and the growing preference for contactless transactions, the absence of this option can inconvenience customers and limit their choices. Walk-in customers who prefer card payments may be more inclined to visit alternative supermarkets that offer more flexibility in payment methods.

Lastly, the comment mentioning the uncomfortable feeling of being followed around the shop raises concerns about customer privacy and the conduct of the supermarket's employees. While some customers may perceive it as a comforting gesture, others may find it unnerving and intrusive.

In conclusion, Sweet Home Chinese Supermarket has several strengths, including delicious food, a diverse product range, helpful staff, and the provision of bike parking. However, it also faces weaknesses, such as staff behavior, high prices, limited payment options, and privacy concerns. To maintain and improve its reputation, Sweet Home Chinese Supermarket should address these weaknesses by focusing on customer service training, pricing strategies, and modernizing payment methods.

Best TL Reviews

Wow the food was on point ..never had so delicious pork ribs. Well done

Very good shop with huge diversity. The staff is very helpful. Price are quite fair. There is a bike parking just in front of. I will definitely come back soon.

awful staff, wouldn’t let me walk down the drink isle without following me. awful prices along with awful food and products! would not recommend!!! owners are a right pair of creeps as well

I love it. When we go Cambridge we like to stop in this shop, you can find sushi rice, wakame salad, macha tea, and a lot of nice Japanese things☺️

Has assortment of asian snacks. I found what i was looking for.

Standard offering of Chinese/Taiwanese products - nothing particularly exciting that you can't get elsewhere. Ridiculous that in 2020 they don't accept card payments for under £10 when people are avoiding cash. Walk 10 minutes down Mill Road and you'll find bigger Asian supermarkets with more reasonable prices, bigger variety of products and you can pay by card.

This was a cute shop with lots of different foods - not only sweets, but also noodles and different sauces etc. Dissapointed only about high prices. I think in Nottingham asian shop is least expensive

Amazing woman follows me around the shop! Kind if unnerving but also comforting in a way!