Sunny Rays

+44 191 264 4837

1 Rokeby St, Lemington, Newcastle upon Tyne NE15 8RR United Kingdom of Great Britain and Northern Ireland

Open Today: Closed

Quick Facts About Sunny Rays

Sunny Rays Place is a café that receives mixed feedback from customers. While some praise the quality of the food and the friendly atmosphere, others complain about slow service and issues with cleanliness. In this analysis, we will evaluate the strengths and weaknesses of the café based on the provided comments.

Starting with the strengths, one customer mentions that the giant cookie for their son's birthday looks and tastes amazing. This highlights the café's ability to create visually appealing and delicious baked goods. Another customer praises the café for its lovely friendly atmosphere and gorgeous cakes. This indicates that the café provides a welcoming and inviting environment for customers, with a wide variety of appealing desserts.

Additionally, a customer who discovered the café while hiking near Hadrian's Wall recommends it for its great smoothies, iced coffee, toasties, and cakes. They also mention the friendly team and service, which suggests that the staff at Sunny Rays Place are helpful and accommodating to customers. Furthermore, another customer describes the café as a fabulous little place with great food and a warm welcome from the lady behind the counter. This highlights the quality of the food and the pleasantness of the staff.

On the other hand, there are several weaknesses that need to be addressed. One recurring complaint is the slow service. Customers mention waiting a long time for their orders, with one customer even stating that it took longer for the café to confirm the availability of a burger than it did to cook their sausage sandwich. Slow service can be frustrating for customers and may deter them from returning or recommending the café to others.

Another issue raised by a customer is the quality of the chips. They suggest that there are better quality options available for the same price. This indicates that Sunny Rays Place may need to improve the quality of certain food items to meet customer expectations and provide better value for money.

Cleanliness is another concern raised by a customer. They mention that tables were left in a mess and staff did not clear it up, despite not being busy. Maintaining cleanliness is important for a café to create a hygienic and pleasant environment for customers. Failure to do so can impact the overall experience and discourage customers from returning.

Another customer criticizes the café for serving a dry cheese scone. This indicates a potential inconsistency in the quality of the food. It is essential for a café to ensure consistency in the taste and texture of their menu items to meet customer expectations.

Lastly, a customer comments on the chain curtain in the entrance doorway, expressing concerns about the potential spread of COVID-19. This highlights the need for the café to prioritize health and safety measures, especially during a pandemic. Removing the chain curtain or implementing alternative solutions can help address customer concerns and promote a safer environment.

In conclusion, Sunny Rays Place has several strengths, including the visually appealing and delicious desserts, the friendly atmosphere, and the pleasant staff. However, the café needs to address some weaknesses, such as slow service, quality issues with certain food items, cleanliness concerns, inconsistencies in food quality, and inadequate COVID-19 safety measures. By addressing these issues, Sunny Rays Place can enhance the overall customer experience and improve its reputation.

Best TL Reviews

Giant cookie for son's birthday. Looks and tastes amazing! Lovely friendly café, with gorgeous cakes!

Been 4 times and the service is just too slow. Can get the same quality food, in regards to your chips, you can get much better quality for the same price. Always waiting for a simple order.

It took you longer to find out if you had a burger than it did to actually cook my sausage sandwich order...

Found this great coffee shop off the Hadrians wall path on our first day walking, just 2 minutes from the path. Great smoothies, iced coffee, toasties and cakes - we tried them all. Very friendly team and service. Highly recommend a visit.

Fabulous little café. Great food (hot and cold) and a lovely welcome from the lady behind the counter. Stop reading this and get yourself down there! Pro tip: parking is on the road out front, so be careful of the double yellow lines. And the bus traffic, of which there is quite a lot. Finally, be aware that the menu is across assorted boards inside, so if at first you don't see what you want, keep looking ... or just ask, like I did!

We visited this coffee shop recently after visiting a family member in a near by home. The cafe was quiet in the front. Looked really nice. People I was with decided to sit in the back as it was cooler. There was a couple of people there with babies. Sat chatting. After they left their table was a complete mess as was other tables. Staff were not busy, but no one cleared the mess. I had a cheese scone, that was dry. I left it. Will not be returning, and people I was wuth me agreed. Not impressed at all.

Nice little coffee shop, freshly made food to take out. Pleasant staff. Definitely worth a visit when in the area

Updated. Note to owners, please do something about the chain curtain in the entrance doorway. In the current COVID-19 climate, this is a really bad idea and contributes to spreading the virus.

EDIT to reply to owner comment: Apologies, did not mean to offend you, only offer feedback. But I did not repremand your staff, I politely suggested to pass on the concern. Also, I definitely came in with a mask and wore it, but your staff said I was early for my pickup, so I bought a coffee from your shop and took my mask off to drink that while I waited.

Beautiful homemade cakes and sweet treats, gorgeous savoury food and lots of drinks to choose from, I go in nearly everyday the staff are amazing I can't recommend this cafe enough it's wonderful x