Quick Facts About Prestige Hair & Beauty - West Croydon
Prestige Hair & Beauty in West Croydon has received mostly positive comments from customers, highlighting the strengths of the establishment. However, there is one negative comment that mentions issues with cleanliness, management, and customer service. We will explore these comments in more detail to understand the strengths and weaknesses of Prestige Hair & Beauty - West Croydon.
Starting with the strengths, multiple customers praised the customer service at Prestige Hair & Beauty. Angela, one of the staff members, was particularly mentioned for her kindness and attention to detail. This indicates that there are knowledgeable and friendly staff members who provide excellent customer service. Additionally, some customers appreciated that the staff explained each treatment step by step, which further improves the overall customer experience.
Another strength that was consistently mentioned by customers is the quality of the treatments. Many customers praised the work of the nail technicians, beauticians, and lash specialists at Prestige Hair & Beauty. Silver, in particular, received praise for her exceptional work on lashes and brows. This indicates that the establishment has skilled and talented professionals who consistently deliver satisfactory outcomes. The positive feedback from regular customers also suggests that this high quality is consistent over time.
Hygiene is another strength mentioned by a customer. They stated that the hygiene level at Prestige Hair & Beauty is always up to the mark. This is crucial in a beauty salon and indicates that the establishment takes the necessary steps to ensure cleanliness and sanitation, providing a safe and hygienic environment for customers.
In terms of weaknesses, one customer mentioned that the shop is dirty and that there is a lack of sanitization. They also stated that their sister received a cut during a pedicure and did not receive any compensation for this incident. This comment raises concerns about the cleanliness and safety practices of the establishment. It suggests that there may be inconsistencies in the level of hygiene at Prestige Hair & Beauty.
Furthermore, the negative comment also mentions issues with management and customer service. The customer felt that management did not handle their sister's situation appropriately, failing to offer a discount or compensation for the injury. This indicates a lack of effective management and poor customer service. If the negative comment is accurate, it suggests that there may be inconsistencies in the level of service provided by the staff or a lack of proper management training to handle customer complaints.
In summary, the strengths of Prestige Hair & Beauty - West Croydon include excellent customer service, attention to detail during treatments, talented and skilled professionals, and a high level of hygiene. Customers also appreciate the positive outcomes they consistently receive from their treatments. However, the negative comment highlights weaknesses in terms of cleanliness, management, and customer service. It suggests that there may be issues with maintaining a consistently clean and sanitary environment and with effectively addressing customer complaints. Addressing these weaknesses would improve the overall experience for customers and help Prestige Hair & Beauty strengthen their reputation in the industry.
Best TL Reviews
Angela was really nice and explained each treatment step by step and the customer service in the shop overall was amazing. Waiting time was decent
I got my lashes done today with Angela, it was 10/10 definitely recommend it to friends and family. And the staff member were very helpful supportive and welcoming. Definitely coming back.
Prestige well presented shop, they have the best nail technicians and beauticians. Silver love the way she does my lashes and brows. I highly recommend them .
The service is very good. They pay attention to details and the outcome is very satisfactory. I always come back as I don’t get the same service elsewhere. I will recommend this place to everyone ????
I am a regular customer of prestige from past couple of years now, the outcome I get after every treatment is just ahmazing. Their staff members are really professional and know what they are doing and their hygiene level is up to the mark as always. ????
Neha is the best. So nice and gentle, she's the only lady I trust with my eyebrow threading! Excellent results always.
The service is only good if you get your nails done by Jenny. The place is very dirty, they don’t sanitise anything, my sister got cut during her pedicure and they did not even offer a discount. It’s a shame really, the shop has so much potential but the management and customer service is awful.
I had a wash, cut and blow dry today, the lady was absolutely amazing and my hair feels back to normal! I will definitely be coming back again :)
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Prestige Hair & Beauty - West Croydon Info
Amenities
Accessibility
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Wheelchair-accessible entrance
Payments
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Debit cards
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NFC mobile payments
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | 10:00 AM - 06:00 PM |
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