T & L Nails

+1 734-595-0803

1639 S Merriman Rd, Westland, MI 48186 United States of America

Open Today: -

Quick Facts About T & L Nails

T & L Nails Place is a nail salon that has received both positive and negative feedback from customers. Through analyzing the comments provided, we can identify the strengths and weaknesses of the salon.

One of the strengths mentioned by customers is the speed of service. Multiple customers praised the salon for being quick and fast in their nail treatments. This indicates that T & L Nails Place is efficient in providing services, ensuring that customers can get their nails done in a timely manner. This can be a significant advantage for individuals who have busy schedules and need to quickly get their nails done without compromising on the quality.

The quality of the nail treatments also appears to be a strength of T & L Nails Place. Several customers expressed satisfaction with the beautiful results of their nails. They acknowledge the exceptional job done by the nail technicians and appreciate how their visions and preferences were translated into the final outcome. This indicates that the salon has skilled and talented staff members who can deliver high-quality nail treatments to satisfy customer expectations.

Another strength mentioned by customers is the availability of freestyling services. One customer highlights how Phil from table 9 freestyled their nails and created an amazing design. This suggests that the salon offers creative and customized options for customers who may be unsure of what nail design they want. The ability to provide personalized and unique designs can be a significant advantage for attracting customers who are looking for something different and original.

However, despite the positive aspects mentioned above, the salon also has notable weaknesses. The most prominent weakness appears to be the customer service. One customer emphasizes the terrible customer service experience, describing the staff as extremely rude. Another customer mentions a similar experience where the staff member was rude and had a condescending attitude. These comments suggest that there may be an issue with the overall attitude and behavior of the staff, which negatively impacts the customer experience. Rude and inconsiderate behavior can lead to dissatisfied customers who may not return or recommend the salon to others.

The use of old, dry nail polish is another weakness mentioned by a customer. They state that the polish chipped off after only one hour of drying. When they went back to get it fixed, the staff blamed the customer for not allowing the polish to dry long enough. This indicates that the salon may not prioritize using high-quality products and instead relies on cheaper alternatives. The customer also mentions that they had to pay an additional $10 for using their own nail polish, suggesting that the salon may try to cut costs at the expense of customer satisfaction.

Inconsistency in pricing and experience is another weakness mentioned by a long-time customer. They state that the pricing and experience can be inconsistent, which is a typical issue for budget-friendly salons. This inconsistency can create confusion and dissatisfaction among customers who expect a certain level of service and price consistency.

Another weakness highlighted by a customer is the issue with the shape and design of the nails. They specifically mentioned that the nail technician did not follow their request for a marble look and instead did what they wanted. The customer also mentions the rude attitude of the technician. This suggests a lack of attention to customer preferences and a disregard for their input. The customer also had to clean up around the nails when they got home, indicating a lack of attention to detail.

Lastly, the pricing appears to be a weakness for some customers. One customer mentions that the prices at T & L Nails Place are almost double compared to other shops in the area. They feel that the higher prices are not justified by the level of friendly service received. This implies that the salon may not provide the best value for money and may need to reconsider their pricing strategy to attract and retain customers.

In conclusion, T & L Nails Place has strengths in terms of speed, quality of nail treatments, and personalized options. However, the salon faces several weaknesses, including poor customer service, the use of low-quality products, inconsistency in pricing and experience, lack of attention to customer preferences, and higher prices compared to competitors. Improvements in these areas can lead to a more positive customer experience and ultimately contribute to the success of the salon.

Best TL Reviews

Quick..Fast..and absolutely beautiful. David did an exceptional job. A lot of compliments. I will be making this place my NEW official nail place.Thanks again David for making my vision come to light!

Terrible customer service! They are extremely rude. They used old, dry nail polish. It chipped off after drying for 1 hour. Went back to get it fixed, the women yelled that it was our fault and we should’ve let it dry longer because it was a sparkly color and it should dry for more than an hour. She said solid colors dry faster and we should’ve picked that. Redid the nails with nail polish we brought from home, and then had the nerve to say it would be an extra $10! After the service was already paid for AND tipped on top of that! An extra $10 because they used cheap stuff that chips easily. Do NOT waste your money here. They are rude, inconsiderate, and give mediocre service at best.

This was my first time coming here with my sister Niiecy, we both got our nails ???? and feet done. Will be back. I love my nails and toes ❤️????

Phil is great! I told him I was unsure what I wanted and he freestyled my nails, everyone is great here but Phil from table 9 is amazing, will definitely come here again

Have been going here for years and have yet to be disappointed in the work/design. Most recently had Mickey Mouse nails done for a Disney trip. Sometimes the pricing/experience can be inconsistent, typical with your average budget friendly nail salon.

The shape of the nails is nice and everything but I asked for a marble look on two nails and she just did what her mind told her to do instead, when I got home I had to sit and clean up around the nail, but yk I can live with all that because they still look nice but I ain’t paying for all that attitude that she gave me she was very rude and trying to be smart with me... I’m paying for mi nail and she was there doing her own thing on my nails plus attitude. Nope I’m done.

It’s really hit or miss! All my fingernails are sticking up? the black polish I had on prior still be seeing around my cuticles (even though myself and tried to remove them)

Again hit or mess because I’ve been here before. But for this amount of money which is more than I usually pay they shouldn’t be lifting and Why are they sticking up

Prices almost 2x's higher than other shops around. They do nice work but not friendly people at all. Closest one to my house but I'd rather drive the distance for a more pilot experience for the money I pay. I got a fill in and French manicure $45!!.. The shop I normally go to would have charged $25-30 for the same service!