Quick Facts About DELUXE NAILS & SPA III
DELUXE NAILS & SPA III is a popular salon that offers a range of nail and spa services. While there are positive aspects of the salon, such as a clean environment, friendly staff, and a variety of polish choices, there are also several significant weaknesses that should be considered.
One notable weakness is the inconsistency in the quality of service. One customer expressed frustration that their full set of nails only lasted less than a week. Additionally, the technician was rude and caused the customer's nails and cuticles to bleed. This is a significant concern as it shows a lack of skill and attention to detail from the technician. It also suggests that proper hygiene and safety precautions may not be followed, as the customer's nails became infected after the appointment.
Another weakness highlighted by a customer is the issue of time management. The customer mentioned that they often waste time at the salon, waiting for their appointment. On one occasion, they waited for over 40 minutes and had to leave without being serviced. The inability to manage appointments effectively and provide a timely service is a significant inconvenience for customers and can lead to dissatisfaction.
The lack of communication and professionalism from the new owner/manager, Tom, is also a weakness. A long-time customer mentioned that they no longer feel welcome at the salon due to Tom's argumentative and condescending behavior. This type of customer interaction is not acceptable and creates a negative atmosphere for clients looking for relaxation and pampering. The customer indicated that they would take their business elsewhere, which highlights the potential loss of loyal customers due to poor management and customer service.
Despite these weaknesses, there are strengths to consider. Several customers mentioned that they loved the atmosphere of the salon, which is clean, beautiful, and features crystal chandeliers and a modern sitting area. Additionally, the spa pedicure service was highly praised, with one customer describing it as amazing. The service includes aromatherapy massage, foot scrub, a hydrating mask, and a hot stone massage. Positive comments about specific technicians, such as Nail tech Linda and Anna, also indicate that there are skilled and talented staff members working at the salon.
In conclusion, DELUXE NAILS & SPA III has both strengths and weaknesses. While the salon offers a clean environment, a variety of polish choices, and skilled technicians, there are notable weaknesses, such as inconsistency in service quality, poor time management, and unprofessional behavior from the owner/manager. These weaknesses can lead to dissatisfaction among customers and potentially drive them to seek services elsewhere. Improving these areas of concern will be crucial for the salon to retain and attract customers in the future.
Best TL Reviews
came to deluxe to get a full set. While the set was cute, it only lasted less than a week. My experience wasn’t great. The women who did my set was rude, and hurt my nails and cuticles. She kept shaving my cuticles to the point of them bleeding. I asked her to please be careful, and she laughed, and continued to still make my cuticles bleed. The second day of having my set, the nails were lifting. I would also wake up in the morning and see my cuticles bleeding because she kept cutting them.
Since this appointment, my nails and cuticles have become infected.
Love it there. Clean. Great polish choices. Everyone is so friendly. Love my pedicures.
i have an important presentation tomorrow, and in all of my preparation, completely neglected to make a nail appointment. i knew i wanted the confidence boost so on a whim, i showed up to the salon and asked if they had availability. at first they didn’t, but they offered to remove my nails for me since they were overgrown. i agreed - feeling like that might be better than having long nails.
sitting there, lee noticed and immediately offered to take over & do my nails for me. she had no idea that i had so many nerves about my day tomorrow or that i really needed some pampering. she stayed past closing to finish my manicure and make me feel my best. i really can’t say enough about how thankful i am for wonderful people like her. what an amazing place!
thank you lee & deluxe!
Always very accommodating. Place is clean and knowledgeable about manicures.
Every time I go in here I am always assured there is time to do what I want to have done and they end up completely wasting my time. Today I spent over 40 minutes waiting, I just had to walk out. If you don’t have time, just say that. I can also never get anyone on the phone which os why I can rarely get an appointment. They used to have amazing services, customer service, and time management skills. The past three times I have visited, my nails were done sloppy and rushed, and I have wasted too much time on that blue waiting couch.
Nail tech Linda was awesome. Also had a deluxe pedicure was awesome as well definitely recommend. I would never go anywhere else again.
The spa pedicure is amazing. You get an aromatherapy calf and foot massage with lemongrass scrub, lavender jelly, and a mint hydrating mask. After this you get a hot stone massage that is so relaxing. The atmosphere is clean and beautiful with crystal chandeliers and a modern sitting area. Staff are friendly and above all, highly skilled. I had Anna, and she was fabulous. Thia is exactly what a girl needs to start the day off feeling good.
I have been going to this location for a long time . When it was opened by previous owner Ryan. ( very kind, patient , listened to me and appreciatted my patronage )
New owner/manager- Tom is always very argumentative with me when I come in . I don’t get a hello ever. When he sees me I’m usually greeting with What you want ! I expect to have a relaxing Spa experience but it is never that way because I am talked to like a child each time I request a service .
I’m not sure if it’s a cultural thing or a language barrier or possibly both..... but speaking to your paying customers in a condescending manner is not acceptable to me. Nor is defending bad behavior of employees as previously mentioned in another review
I too have decided to spend my money elsewhere.
DELUXE NAILS & SPA III Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
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Location
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