Quick Facts About Ten Perfect Nails
Ten Perfect Nails has received both positive and negative feedback from their customers. It is important to analyze these comments to understand their strengths and weaknesses. Here is a comprehensive analysis:
Strengths:
1. Excellent Service: Vivian, one of the nail technicians, is praised for her beautiful work, attention to detail, and her ability to take her time with clients. This indicates that the salon has talented and skilled technicians who prioritize customer satisfaction.
2. Pleasant Atmosphere: One customer comments that the atmosphere at Ten Perfect Nails is on point, implying that the ambiance of the salon is enjoyable and comfortable for customers.
3. Nail Art Expertise: Vivian is specifically mentioned for her exceptional nail art skills and ability to replicate customer requests. This showcases the salon's expertise in creating intricate and personalized designs.
4. Quick Availability: The salon managed to accommodate a customer's appointment within just a few hours, indicating prompt and convenient service.
Weaknesses:
1. Gel Polish Quality: A customer experienced gel polish peeling off within 1 1/2 weeks, which highlights a potential weakness in the salon's gel polish application or product quality. This kind of negative experience can lead to dissatisfaction and a lack of trust in the salon's services.
2. Unreasonable Pricing: One comment mentions feeling "ripped off" due to being charged $40 for gel polish on virgin nails with minimal design elements. This indicates that the salon's pricing may not align with the quality or value of the services provided.
3. Inconsistent Quality: One customer expresses disappointment with the quality of their nails, describing them as if "a child painted them." This suggests that the salon may lack consistency in the skill level of its technicians, resulting in varying levels of satisfaction for customers.
4. Unprofessional Behavior: A customer explains an unpleasant experience with a technician who seemed passive-aggressive and exhibited poor communication skills. The customer was disappointed by a lack of honesty about product availability and felt undervalued as a paying customer. This incident reflects a potential weakness in customer service and may deter future clients.
Based on this analysis, Ten Perfect Nails has several strengths, including talented technicians, a pleasant atmosphere, and expertise in nail art. However, weaknesses such as inconsistent quality, potential issues with gel polish durability, unreasonable pricing, and unprofessional behavior need to be addressed to ensure a positive customer experience and maintain a strong reputation. The salon should prioritize quality control, transparency, and effective communication with customers to address these weaknesses effectively.
Best TL Reviews
Vivian Did a beautiful job. She really honestly took her time and was very nice. The atmosphere was on point and nails are beyond perfect. Won’t go anywhere else. Thank you for my beautiful set of nails
Gel polish peeled off in 1 1/2 weeks. Was charged $40 for gel polish on virgin nails with 2 stripes on each thumb. Feel really ripped off & will not use nor recommend them.
I have been going to Ten Perfect Nails for about 1 /2 years now and Vivian is the best that has ever done my nails. I have lived in Santa Barbara Ca for 5 years and no one has done as good a job as Vivian! I will continue as long as I am in the area she is the only one I trust to do a fantastic job!
My nails look like a child painted them. After a slight disagreement with the manager I only paid $26. I will never go back and I do not recommend.
This was an amazing experience! The pedicure was wonderful and the nail tech Vicky was absolutely lovely. I had a wonderful time and my toes look so cute!
Loved the nails I got done for my 21st birthday they were so beautiful thank you guys so much
I went in to get a new set of nails and the lady was nice and I was seen quickly as a walk-in. She had some conversation with me because I was telling her about my negative experience at a different shop. She was almost done with my nails and I asked for a matte finish. It seemed that the matte she was using was almost out and once she finished drying, it looked streaky and clumpy. I asked for a gloss finish instead because I wasn’t happy with the way they looked and I felt like she was passive aggressive towards me after that. Yes there was another person who just came in for nails, but I’m paying a lot to have good quality and think that the way she moved me over a seat to start the other lady just made me feel not valued as a customer. The artists are there to satisfy the customer and make sure they get what they pay for. She forgot to put a gloss over one of my nails and should’ve just told me that she didn’t have enough matte polish to finish my nails in the first place. I would’ve been fine with gloss if she said she didn’t have enough matte polish to finish my nails. I won’t be coming back to this establishment.
I have gone there many times before, years ago, but, got very busy with life and stopped getting my nails done. Called this morning so I could take my daughter in to get her nails done oh, they gave me an appointment within a few hours, and Vivian, did an outstanding job. My daughter took in a picture and Vivian copied it exactly how my daughter wanted her nails. By the way, it was for my daughters 30th birthday. Thank you Vivian, they are gorgeous!
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Ten Perfect Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Restroom
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Wi-Fi
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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