Naetra

+1 630-540-9214

2438 Army Trail Rd, Hanover Park, IL 60133 United States of America

Open Today: Closed

Quick Facts About Naetra

Naetra Place, based on the comments provided, has both strengths and weaknesses. In order to analyze these aspects thoroughly, let's discuss them in detail.

Strengths: 1. Friendly technicians: Many customers mentioned that the technicians at Naetra Place were friendly and accommodating. This indicates good customer service and a positive atmosphere in the salon. 2. Talented nail artists: Numerous individuals praised the nail artists at Naetra Place for their creative designs and attention to detail. This indicates that the salon has skilled professionals who can provide unique and trendy nail art. 3. Welcoming atmosphere: One customer mentioned that the owner of Naetra Place was welcoming and provided prompt service. This suggests that the salon creates a welcoming and comfortable environment for its clients. 4. Convenient location: A customer mentioned that they have been to various salons but found Naetra Place to have the best service. This indicates that the salon's location is convenient for customers in the area.

Weaknesses: 1. Long wait times: Several customers expressed dissatisfaction with the delay in service, even with prior reservations. This suggests a lack of proper scheduling and management, which can lead to frustration for customers. 2. Poor quality work: Many customers complained about the subpar quality of the nails they received. Uneven lengths, chipping, uncolored tips, and acrylic over the skin were common concerns. This indicates a lack of attention to detail and inconsistency in the technicians' skills. 3. Lack of communication: One customer mentioned that the technician did not interact with them at all during the service. This lack of communication can create an unwelcoming and uncomfortable experience for clients. 4. Management issues: Some customers mentioned changes in ownership and management, which resulted in a negative impact on the salon. Complaints about waiting times, changes in nail styles, and a loss of the salon's atmosphere indicate a decline in overall quality.

In summary, Naetra Place has strengths in terms of friendly technicians, talented nail artists, a welcoming atmosphere, and a convenient location. However, the salon faces weaknesses such as long wait times, poor quality work, lack of communication, and management issues. To improve their reputation and customer satisfaction, Naetra Place should address these weaknesses by implementing better scheduling and management practices, providing thorough and consistent service, fostering effective communication between technicians and clients, and ensuring a positive overall experience for customers.

Best TL Reviews

Was suggested this place for fun designs, made a reservation & didn't get taken for 30 minutes. Had 2 different technicians work on my nails, which caused an uproar from the client next to me as her tech was doing my designs. The techs were so friendly, but the experience overall was subpar. The nails themselves are very uneven, & the final designs were rushed so a bit wonky. They chipped the next day, and there is still acrylic over my skin and my cuticle were not taken care of whatsoever. I do like them either way, but am disappointed at how long I waited(service took 3 hours, all of 20 minutes for designs) blonde guy is killer at designs though if he's not rushed.

I've been coming here for years and I'll never be coming back. We make appointments and have to wait an hour still. The owner Kevin completely messed up my nails, he's blaming me for them looking so bad (because I didn't say anything while in there yesterday) and trying to blame the nail polish as well when there's lumps on the actual nails, the nails aren't straight, the design looks like a child did it. He decided to message me to argue with me about getting my money back and then blocked me. This place has definitely gone down hill since the new owners took over. It's disappointing.

I went here for a full set because the recent reviews were good. My nails are the worst quality i've ever had and yet the most expensive i've ever paid. $80 for a full set for it to look horrible. my nails are hanging out of the sides, uneven lengths, tips not colored thoroughly the list goes on. please do not waste money here. on top of it all the lady who did my nails did not say one word to me the entire time so rude

This is the ???? BEST ???? Nail Salon I’ve ever went to. I’ve tried many salons from about 12 miles out and sometimes more but this salon has the best service and very trendy nail artist! The setting was comfortable! My pedicure specialist was so funny and Respectful to my fiancé and I ! She was a gem!

The owner of the salon was very welcoming and quickly helped us get serviced!

My nail artist was Lilly , who was very quick and talented! I showed her a picture and she gave me every detail of what the picture had. With any concerns I had she quickly resolved them! Absolutely welcoming environment, great music, large color selection and nail type selection, very neat and precise! My fiancé and I have made this our permanent salon!

Since ownership changed from Sarah owning it..I was going there since the day it opened but now I wont be going there any longer..you make an appointment and sit & wait without being told anything. The styles of the nails went to & age of the clientele has changed drastically to a younger age and the atmosphere is not the same. So I have changed locations.

it’s been a while since I’ve been to Leeann’s and let me tell you they did not disappoint!!! i made an appointment with Cherry and she is a queen! she’s very uncommon dating and gives great recommendations and that’s exactly what I love. and once you see the picture of my nails you’ll understand!

Mark did an excellent job today! Very great attention to detail while still being gentle and not hurting me with the file. If your "extra" like me, and like to get unique nails that require expert nail tech experience, Mark is your guy. Super friendly too. I think he's new. (:

Thank you mark, this picture doesnt do them justice, but i love them.

I went there on Tuesday to get a refill and change a color I asked gel nails. Two days after the polish breaks off I went there yesterday to fix it and today it breaks off again at this point I dont think is gel polish. I come from chicago I went there because it was highly recommended