Tips N Toes

+1 919-759-0403

625 N Berkeley Blvd # B, Goldsboro, NC 27534 United States of America

Open Today: -

Quick Facts About Tips N Toes

Tips N Toes Place has received a mix of positive and negative comments from customers. In order to evaluate the strengths and weaknesses of the establishment, we will analyze the comments provided.

One of the main strengths mentioned by a satisfied customer is the exceptional service provided by Winnie. They stated that Winnie always goes the extra mile to ensure customer satisfaction, indicating that the salon has attentive and dedicated staff members. This implies that the salon is capable of providing high-quality service when the right professionals are assigned.

However, several negative comments reveal weaknesses with the salon's service and customer experience. One recurring issue is the dissatisfaction with the use of gel color and the extra charge associated with it. Multiple customers expressed frustration when gel color was applied against their specific requests, resulting in extra charges. The fact that the salon does not respect customer preferences and forces additional charges upon them suggests a lack of customer-centricity in their policies and practices. This shows a weakness in communication and understanding between staff members and customers.

Furthermore, some comments indicate a lack of professionalism and expertise among certain staff members. One customer mentioned that the person who did their nails was rude and dismissive, while another customer felt rushed and stated that their nails were left choppy and uneven. These instances of poor service show a weakness in the training and supervision of the salon's employees. Consistency in service quality is important for maintaining customer satisfaction and trust, and the reviews suggest that Tips N Toes Place struggles in this aspect.

Another comment highlights an issue of discrimination and alleged bullying towards a Latino customer. The customer claimed to have been charged extra and discriminated against based on their ethnicity. This incident of discrimination not only reflects poorly on the salon's professional ethics but also raises concerns about the safety and inclusivity of the establishment. If true, this discriminatory behavior is a significant weakness that should be addressed and eradicated from the salon's practices.

In terms of the salon's nail services, there is mixed feedback. While one customer commended the salon for achieving strong nails using gel, another customer had a negative experience with the same service. The latter customer mentioned that the nails were not as strong as expected and that the polish had cracked. This inconsistency in the results of the same service raises questions about the salon's expertise and quality control. It suggests a potential weakness in the training and skills of the staff, as well as the use of inconsistent products and techniques.

Overall, the strengths of Tips N Toes Place lie in the potential for exceptional service from certain staff members, as mentioned by a satisfied customer. However, the weaknesses of the establishment include a lack of customer-centricity, poor communication and training among staff members, alleged discrimination, and inconsistencies in service quality and results. These weaknesses can significantly impact the reputation and customer satisfaction of the salon, and should be addressed in order to improve the overall experience for customers.

Best TL Reviews

I sald no gel color, but the lady chose to make my friend nails gel and charge me extra $10 dollars, and still claim "are just 10 dollars " I didn't recommend this place or at last this lady. $85 for regular color in toenails and gel color in filling ????

Update

I came to this place 3 weeks ago. The employee put gel color on me even though I specifically told her not to. Well, she charged me an extra 10 dollars for this and when I complained, she simply told me it's only 10 dollars. I paid but I also claimed and for claiming and denouncing on Google, today Oct 23 I came with my husband to do a pedicure and the owner tells me that I am not welcome, not only do they steal but if you claim they will kick you out of the place. I do not recommend it

If you want to waste your money then make sure to visit them. They painted my daughters nails in under 5 minutes (after waiting over 30 minutes) and charged $20. The polish is peeling off less than 24hrs after. The lady didn’t even sit down to paint them. Made my daughter feel like she wasn’t important and that she was a waste of time to them.

As latino we suffered discrimination from some people in America but when another minority discriminate on you is more painful. My wife came to this place a few weeks ago with a friend, and she was charged with 10 dollars extra because the lady wanted to put gel color on her nails, because my wife claimed on her, she said "is just 10 dollars". My wife was ashamed in front other customers and left the place but she reported this on Google, She alert others to be attentative about this. Today she comeback with me and she wasn't allowed to enter to this public place. She was discriminated because is latina, because they believe they can rob someone and get away with it without the consequences and still make bullying on their victims. We will report this to Wayne County for discrimination and malpractice with their clients.

I love this place. Winnie always go the extra mile to make sure, I’m satisfied.

Always A 1 service.

The person who did my nails was rude and dismissive. He rushed my nails, leaving them choppy and uneven, and the paint is blotchy.

I would not recommend going to the middle aged woman that works at this salon. She gets too drill happy and will cut you. Then, she did a poor job with applying the gel polish on my nails. I could’ve probably done a better job than this. I may have to return to the salon across the street because I rather wait for an extended time than to waste money on poor service. Wendy is the best nail technician there but she gets booked all the time.

I have my nails professional done to help them be strong. I initially had dipping powder used but Heather at Tips N Toes said she could achieve the same strength using GEL. And she did. Over and over again. She would apply a thick coat of goo (GEL) and then apply two to three coats of polish and two clear top coats. My nails were fantastic! Unfortunately she moved away. Less than a week ago I went in and a new girl did my nails. I told her why I have them done, I wanted them strong, and she said she used GEL too. But it looked different. Much thinner. And she didn't paint the edges as Heather always had. In hindsight I recall she filed the edges of the exact nails which have split. She only used one top coat (that was my fault, though. I forgot to ask her at the time). The result is three nails and the polish have split/cracked! I truly believed the materials must have been defective. However when I returned to the shop to get this resolved, fully expecting to receive help, I was told by the man behind the counter that Heather and the ladies at Ruby Nails were wrong. He said GEL polish can't strengthen natural nails. He said the only way to strengthen was to apply acrylic nails over natural nails. What he said contradicted what I have been told and what I have lived for over three yrs. BUT the reality is the store would rather lose a customer than work together to resolve. I won't be back. I remain puzzled why I received such different results asking for the same service?