Quick Facts About Pro Nails
Pro Nails, based on the comments provided, has both strengths and weaknesses. Let's analyze them in detail:
Strengths:
1. Quality work: Some customers praise the superb quality of the nail services provided at Pro Nails. They mention that their nails are on point and appreciate the skill of the technicians.
2. Friendly staff: Several customers mention that the staff at Pro Nails is friendly, welcoming, and professional. They appreciate the warm atmosphere and feel appreciated as customers.
3. Availability and flexibility: Some customers note that Pro Nails is accommodating when it comes to scheduling appointments. They mention that even when they arrive late, the salon always manages to fit them in. This flexibility is appreciated by those customers who struggle with strict schedules.
4. Customer loyalty: Despite the negative experiences mentioned by some customers, a few still mention their intention to remain loyal to Pro Nails due to the positive interactions they have had with the staff or the services they have received.
Weaknesses:
1. Poor customer service: One customer states that they were not acknowledged or attended to for almost an hour while waiting at Pro Nails. This comment suggests a lack of attention to customer needs and indicates poor customer service.
2. Understaffing or breaks during service hours: Another customer complains that there are hardly any workers at the salon when they visit. They mention seeing staff members eating or talking on the phone outside of their designated break area. This comment implies a lack of professionalism and suggests that breaks are taken during working hours, potentially leading to delays in service.
3. Inconsistent prioritization of customers: A customer mentions that in some instances, they arrived early but were not attended to first. This inconsistency in prioritizing customers raises concerns about fairness and can lead to frustration among customers.
4. Lack of availability for appointments: One customer states that Pro Nails only accepts walk-ins, which can be inconvenient for those who prefer to schedule their services in advance. This limitation may deter some potential customers who prefer to have guaranteed appointment times.
5. Inadequate attention to customer instructions: A customer complains about the half-hearted and low-quality manicure they received. They mention that their instructions were not followed, leading to unsatisfactory results. This suggests a lack of attention to detail and a failure to provide quality service.
6. Potential discrimination: One customer shares a concerning incident where they claim to have been overlooked in favor of two Caucasian women who arrived after them. This comment suggests potential racial bias in service delivery, leading to feelings of offense and a decision to leave without receiving any services.
Overall, while Pro Nails demonstrates some strengths such as quality work and friendly staff, there are glaring weaknesses in areas like customer service, prioritization of customers, and potential discrimination. Addressing these weaknesses and implementing changes to improve customer satisfaction and fairness in service delivery should be a priority for the salon.
Best TL Reviews
I didn't visit pro nails I went to Adriana's Hair Salon awesome. Professional and super nice and friendly all of the highly recommended big 10 ‼‼‼‼‼
I came in, signed the sheet.Sat waiting for almost an hour later, no one talks to me. Not too good on customer service.
Every time I come here as of lately there are hardly anyone working. That is not to say there is no staff. If workers are on a break then I should not see them outside of their eating area eating or talking on the phone.
When I do get my nails done here, the work is superb . Today and few times prior, I had to walk out. There are times I arrive first however they take others first.
Maybe they should take numbers only.
Asked for an appointment for a manicure (which apparently they only accept walk ins) didn’t receive one. I ended up waiting & when I was received for a manicure I received the most half hearted manicure ever. Just going through the motions to get me out the chair , it was not a full routine & my nails are looking pretty much how I came in. They do not take instruction very well & don’t provide quality service
I am extremely picky about my nails and how they are shaped. I stopped by this Nail salon while on vacation and was pleasantly surprised despite the reviews. Nancy did a full set and a pedicure. I had no complaints! Clean place , nails on point ! Thank you guys you definitely deserve 4 ⭐️
I usually have a great experience here and love the service as I still plan on being a customer because of the customer service but I got individual lashes done the other day and there was so much glue on the lashes I had to take them off because of how bad it was irritating my eyes. Was very disappointed but as I said overall customer service is always great my eyebrows were great and I love getting my nails done here I probably just won't be getting my lashes done here.
They always manage to get me in ( sometimes I come very late). They do a great job. I always feel welcomed and that my business is appreciated.
Visited this morning to get a gel manicure and a pedicure they informed me to choose a color I waited about 20 mins and than two Caucasian woman came in asked how long for the wait they said 10 minutes btw I’m still waiting they also had gel on their nails they walked outside for a bit 5 mins later one of the woman nail specialist went out there called them in sat both of them down and soaked their nails and started on the second woman I informed her that I also had gel and she just said ok like I’m not usually the one to write comments but I felt very offended. Why did she choose them before me ? I walked out no longer wanted their service.
Pro Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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