Epic Nail Spa

+1 931-735-6606

1205 N Main St, Shelbyville, TN 37160 United States of America

Open Today: -

Quick Facts About Epic Nail Spa

Epic Nail Spa has several strengths based on the comments provided. Firstly, many customers commend the salon for listening to their preferences and providing a prompt service while still ensuring individual attention. This suggests that the staff at Epic Nail Spa are attentive and efficient, making for a pleasant and efficient experience for clients. Additionally, there are positive mentions about the design of nails, indicating that the salon has talented nail technicians who can create impressive and unique designs. The comment about Skyla doing an amazing job and having a design patented by Allison Brewer further emphasizes the quality and creativity of the nail services offered at Epic Nail Spa.

Moreover, the comments consistently highlight the friendliness and great atmosphere at the salon. Many customers appreciate the nice and welcoming staff, making the overall experience enjoyable. This is particularly important in a service-based industry where customer satisfaction relies heavily on the interactions with staff. Furthermore, the mention of the salon being the best in Shelbyville, with one specific nail technician being referred to as a magician, suggests that Epic Nail Spa stands out in terms of overall quality compared to its competitors.

Additionally, some comments demonstrate the salon's attention to detail and dedication to ensuring customer satisfaction. Customers appreciate the thoroughness of the nail technicians, who go the extra mile to make sure that clients get the desired results. This attention to detail and commitment to customer preferences helps build a loyal customer base. The comment about Epic Nail Spa being the go-to salon further reinforces this notion of customer loyalty and satisfaction.

Moving on to weaknesses, there is one negative comment mentioning a painful experience where the customer's nails were accidentally injured, causing discomfort and almost bringing the customer to tears. This highlights a lack of caution or skill by a particular nail technician, which could be a concern for potential customers.

Another negative comment talks about a terrible design and rushed service. The customer mentions that two different workers had to do their nails, suggesting a lack of coordination or communication within the salon. Furthermore, the fact that the customer's design was done incorrectly and their concerns were dismissed instead of being addressed raises questions about the salon's commitment to customer satisfaction.

In conclusion, Epic Nail Spa has various strengths such as attentive and efficient service, talented nail technicians, a friendly atmosphere, and a commitment to fulfilling customer preferences. However, there are weaknesses in terms of potential injury during the service and a lack of coordination and attention to detail in some cases. While the positive comments outweigh the negative ones, it is important for Epic Nail Spa to address these weaknesses in order to maintain and improve overall customer satisfaction.

Best TL Reviews

Been going here for years. They really listen to what you want, they move very promptly while still giving each client the attention they deserve. Small ran but I wouldn't go anywhere else!

Skyla did a amazing job with my nails.. design is the best that I ever seen are had..I highly recommend trying it yourself.. PATENTED BY ALLISON BREWER ????????♐✌️????

They did an amazing job! Very nice people, great atmosphere!!!

THIS IS HANDS- DOWN THE BEST NAIL SALON IN SHELBYVILLE. Been to all of them. The competition can only hope to one day be half as good as they are at Epic Nails. Henry is a MAGICIAN, to say the least.

They always take their time and make sure I get what I want.

They're very thorough and make my nails look perfect. ????

They're my go to salon! ????☺️

My daughter and I 1st time here. It was Awesome salon. Great and friendly staff. Great prices. I highly recommend this salon to everyone.

I wanted normal but they said gel is easier then then this women. Don't know her name but she maid 2 of my fingernail bleed then it almost made me cry cause it burned so much ????

Terrible design, 2works had to do my nails, they rushed to get me out, they did my design wrong and when I tried to tell them he said no it’s fine.