Quick Facts About Pretty Nails
Pretty Nails place is a local nail salon that has received both positive and negative feedback from customers. In order to assess the strengths and weaknesses of the establishment, it is important to consider the comments provided.
Starting with the strengths, it is clear from the initial comments that some customers have had consistently positive experiences with Jane, Kathy, and Travis, who are praised for their amazing skills and great customer service. This indicates that the salon has talented and friendly staff members who are capable of delivering satisfying results. Additionally, the availability of various services such as gel polish, dip powder, and fun designs is seen as a positive aspect by customers who enjoy experimenting with their nails. Furthermore, the fact that Pretty Nails place has been visited by loyal customers for over a year without any bad experiences suggests a level of consistency and quality in their service.
Another strength highlighted by a customer is the availability of spa pedicures. This service is likely to attract customers who enjoy a more luxurious and relaxing experience, thereby setting Pretty Nails place apart from other nail salons in the area. Moreover, the support for locally owned businesses mentioned by one customer reflects a positive image the salon has created within the community.
On the other hand, there are some weaknesses that can be identified based on negative comments from dissatisfied customers. One recurring issue seems to be the quality of the services provided. One customer complained about the gel polish peeling and nails breaking just a week after getting them done. This suggests a lack of durability and attention to detail during the nail application process, which is a significant drawback for a nail salon. Furthermore, the refusal to fix the issues without charging the customer, despite the poor job, has resulted in a negative experience and portrays a lack of customer-centric problem resolution.
Another major weakness highlighted by a customer is the hygiene and health concerns at Pretty Nails place. This customer reported contracting a toe infection from a pedicure received at the salon, resulting in pain and a need for medical treatment. Although it is difficult to determine the exact cause of the infection, the fact that the customer's friend had a similar experience raises concerns about the salon's cleanliness and sterilization practices.
Other customers have mentioned poor service and rude behavior exhibited by some staff members. Complaints about staff members being on their phone, treating customers disrespectfully, and speaking derogatorily about customers in another language are indicators of a lack of professionalism and poor customer service. These negative experiences can significantly impact the salon's reputation and customer loyalty.
Furthermore, there have been complaints about rushed services, crooked nails, and high prices. The rushed services and crooked nails indicate a lack of attention to detail and a poor result. The high prices coupled with unsatisfactory outcomes can lead to customer dissatisfaction and hinder the salon's ability to attract and retain customers.
In conclusion, Pretty Nails place has several strengths, including skilled staff members, a range of service options, and positive customer experiences. However, there are also significant weaknesses that need to be addressed, such as issues with service quality, hygiene, customer service, and pricing. By addressing these weaknesses and improving their service quality, the salon can enhance its reputation and ensure customer satisfaction.
(Word count: 512)
Best TL Reviews
Jane, Kathy, and travis are all amazing! This is the only place i will go! They have never let me down and always do such a great job!
I get my nails done every 2-3 weeks. I love pretty nails! I get gel because I don't want to wait to dry. It stays better so in my opinion it's worth it! Always remember to support locally owned businesses! ❤ They offer spa pedicure. Gel polish, dip powder, fun designs and everyone is very nice. I have been going for over a year and not had a bad experience!
I got my nails done exactly a week ago and 3 have already broke and the paint is peeling. I called to see if they would fix them and they told me they would have to charge me even though they did a horrendous job on my nails. I would not recommend going here. EVER.
Although I hate to do this… I’d like to warn the public. I got a toe infection from a pedicure I received there. It was very painful. I had to have antibiotics and take off work. I called them. I explained the situation. I spoke with a man. I did not receive an apology. I was denied a refund. Come to find out one of my friends had the same thing happened to them. Do not recommend.
DO NOT GO they are very pricey and they rushed to get my nails done and they are crooked I wanted a V-tip on all my nails and they were trying to charge me $80 so I only got it on my ring fingers and they only took $10 off I paid for $70 nails that I don’t like. My friends that were with me weren’t happy with there nails. I asked for a flame and she goes “me can no do flame” I wanted to say “me can no do price range”
Horrible. I’ve had one good experience at this place. This time was horrible. Came in at exactly 3:30 for a fill and got a hello from one of the staff. There were only 3 working so I didn’t expect them to get to me very fast, but by 4pm, 4 other people had come in. They got started on the 2 with pedicures within 10 minutes of being there. I just figured it was to soak, then one got started on gel removal, which I assumed was because it was a quick service. Then by 4:30, the last one had got started for a manicure. It’s absurd that a place can make customers feel so ignored. Walking out didn’t even gain me any mind by them. Never coming to this place again.
Excellent service. Went in with an idea and it came out better than I could have expected. Very knowledgeable, kind, patient and friendly. The first time I've went and had my nails done that I didn't go home and reshape and file. Stop in and see Travis. You won't regret it.
Most of the staff had been rude. One lady was on her phone the majority of the time. You ask questions and they treat you like you stupid. Then talk about you in Chinese. Like I will just tell you in English and not sugar coat it. Not clean. They did my daughters nails on a Saturday later morning. One mail had a bubble in it and started to peel on Sunday which they are closed. And Monday they are closed. So she goes in today Tuesday and they want to charge a 16 year old $10 to repair a nail that wasn’t done correctly to begin with. Poor service. Poor quality. And rude. We won’t be back.
Travis was the nice one. The ladies were so rude. Jane including. They filed my nails until they were hot and hurting. I told her that yet she still continued. Do not recommend!
Place Pictures
Pretty Nails Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
Places