Wayne Cutz Barber Shop & Beauty Salon

+1 734-858-7209

35497 Ford Rd, Westland, MI 48185 United States of America

Open Today: Closed

Quick Facts About Wayne Cutz Barber Shop & Beauty Salon

Wayne Cutz Barber Shop & Beauty Salon has both strengths and weaknesses based on the comments provided. Below is a detailed analysis of both aspects:

Strengths:

1. Safe Environment: Commenters mentioned that the place is safe, clean, and spacious, with a parking lot area at the back. This can be a positive aspect for customers who value cleanliness and safety.

2. Friendly and Talented Staff: Many comments noted that the staff at Wayne Cutz is friendly, talented, and knowledgeable. Crismely, the colorist, is specifically mentioned as an expert in her field. Customers appreciate her ability to give perfect Dominican Blowouts and offer recommendations for hair products.

3. Range of Services: Wayne Cutz offers various services including wash and blow dry, Keratin treatments, deep conditioning, color, haircuts, hair extensions, and more. Customers also mention that they can cater to natural curly hair treatments and haircuts.

4. Bilingual Staff: Multiple comments mention that staff members at Wayne Cutz can speak both English and Spanish. This can be advantageous for customers who are more comfortable communicating in either language.

5. Positive Customer Experience: Some customers had a positive experience at Wayne Cutz. They mention great customer service, a pleasant atmosphere, and talented barbers who give satisfactory haircuts. Miguel, in particular, is praised for consistently providing a good haircut.

Weaknesses:

1. Unprofessionalism and Poor Customer Service: Several comments highlight instances of unprofessional behavior and poor customer service at Wayne Cutz. This includes the barber not being present for the appointment, making last-minute changes, and failing to communicate effectively with customers.

2. Inconsistent Haircuts: Some customers express dissatisfaction with the quality of haircuts they received. Complaints range from cuts being worse than expected to uneven hairlines and incorrect lengths. These instances indicate a lack of attention to detail and skill inconsistency among the barbers.

3. Language Barrier: One commenter mentions that the staff at Wayne Cutz acted as if they didn't understand English when asked about the reasons behind a specific haircut. This can create frustration and dissatisfaction for customers who don't speak Spanish.

4. Lack of Experience and Communication: Another negative aspect pointed out is the lack of experience and communication skills. One commenter mentioned that the inexperienced cutters at Wayne Cutz performed poor haircuts, even after showing them a picture of the desired style.

5. Negative Customer Experience: Some customers had highly negative experiences at Wayne Cutz, ranging from horrific haircuts to almost shaving their heads to fix the mistakes. Unhappy customers also mention losing respect and money due to subpar haircuts, especially in the context of important events like weddings.

In conclusion, Wayne Cutz Barber Shop & Beauty Salon has several strengths such as a safe environment, friendly and talented staff, a range of services, and bilingual staff members. However, its weaknesses lie in instances of unprofessionalism, poor customer service, inconsistent haircuts, language barriers, and a lack of experience and communication skills. These weaknesses can significantly impact the satisfaction and overall experience of customers.

Best TL Reviews

Went to get beard trimmed before I left for vacation on 1-25-23 called the day before for an appointment with angel at 1pm. I got there at 12:45 he wasn’t there the guy working called him he was at Home Depot and said he would be back in 10 minutes.I waited another 15 minutes he calls back and says he won’t be back in and if I could come back tomorrow or have the other guy cut my hair. I couldn’t because I was leaving the next day for vacation. I made the appointment with angel because he trimmed my beard before and I trusted him and didn’t want it screwed up before vacation. The guy that did it did do a alright job but not what I wanted Very unprofessional and will never be back again!

Barber of over 30 years retired so I tried Wayne Cutz out today. Went in for a haircut Barber said regular haircut trim I sais yes and next thing I knew it was worse than getting a crew cut at 5 years old, Very unhappy, and out $30.00 They will never see me again. Maybe if he talked to me instead of the other barber in Spanish the whole time He would have known what a trim is!

THE PLACE: is a safe environment, clean and spacious with a parking lot area on the back. The salon share the space with the barber shop. Book your appointment or just walk-in.

STAFF: very friendly, talented and knowledgeable. Crismely is an expert colorist, she give you a perfect Dominican Blowout and can give you recommendations about products for your hair’s needs. María helps Crismely at the salon, she leave your hair very clean and even give you a head massage while washing your hair. They both speak English and Spanish.

Price: average price per service. I have long hair -lower back length- and I paid $50 for wash/ rollers/curly iron.

SERVICES: wash and blow dry, Keratin, Deep condition, color, haircuts, hair extensions, etc. She also can do natural curly hair treatments, haircuts, etc.

Clean and friendly , but I think they only do modern clipper cuts.

I asked for a scissors cut, and got a botched job - the left side of my head is not cut at the same length as the right and there's a terrible line I'll attach some photos.

This is by far the worst haircut I've ever gotten I'm going to shave my head to fix it.

Great customer service great atmosphere and my barber Miguel always gets me right I just moved in Michigan not too long ago at first I struggle to find a barber but then I went to Wayne Cutz and I'm happy I did

Before I begin to give my honest opinion the true business owner is his wife. She did a wonderful job for my daughter's hair for her cousin' wedding.

Can't say the same for her husband, A.

we had a wedding and I was promised cuts for the boys ,Angel in specific. It had to be perfect

Not only did he pass my boys along to the inexperienced cutters. Boy , each cut was horrific... uneven, too short some places uneven and this is even after showing Ang a picture of what he wanted.

still it came out horrifically enough to throw up the towel.

We lost lots of respect and money not going to a huge important wedding when my eldest refused to attend the wedding because of his ridiculous haircut. He said never again

If I could give a negative star review I would first off I understand if you are running behind but an hour after our set appointment time is alittle excessive also I showed them pictures of what I wanted and what my son wanted they definitely cut all of my hair off that I have been growing out for a specific haircut and they also cut my sons hair very uneven then put some nasty gel in his hair to cover up their mess up on top of that they acted as if I wasn't speaking English when I asked y they cut the length off my hair very unprofessional and they just do what is going to make them money they don't care about customer satisfaction at all DO NOT GO HERE IF YOU DONT SPEAK THEIR LANGUAGE YOU WILL LEAVE IRRITATED

Reviewing this place on my brothers behalf. The haircut was semi par and he asked for his eyebrows to get trimmed and they nearly took them off. Steer clear of this place.