Spa Nails

+1 919-471-4772

3600 N Duke St # 34A, Durham, NC 27704 United States of America

Open Today: -

Quick Facts About Spa Nails

Spa Nails is a nail salon that offers a range of services, including nail care, lash extensions, waxing, and eyebrow services. The salon has received a mix of positive and negative comments, which provide insight into its strengths and weaknesses.

One strength that stands out from the comments is the quality of service provided by the staff. Several customers mentioned that they were extremely happy with the service they received at Spa Nails. The nail technicians, such as B, Sting, and Big Lisa, were praised for their expertise and ability to create gorgeous nail designs. Customers appreciated the attention to detail and the fact that their nails looked natural and strong. The positive feedback regarding the service indicates that the staff at Spa Nails is skilled and capable of meeting customers' nail care needs.

Another strength of Spa Nails, as mentioned by customers, is the range of services offered. Customers mentioned getting their nails done, as well as lash extensions, waxing, and eyebrow services, all in one place. This convenience is a significant advantage for customers who prefer to have all their beauty needs taken care of in a single location. By offering a wide variety of services, Spa Nails attracts a diverse customer base and becomes a one-stop shop for beauty treatments.

Additionally, customers appreciated the friendly and personable nature of the staff. Several comments mentioned that the staff made the experience enjoyable through their humor and friendliness. This positive interaction with the staff creates a welcoming and comfortable atmosphere for customers, making them more likely to return.

Despite these strengths, there are a few weaknesses that need to be addressed. One recurring complaint from customers is the long wait times and the lack of organization in managing appointments. Several comments mentioned waiting for extended periods, sometimes even with appointments, and seeing other customers being taken ahead of them. This indicates a flaw in the salon's scheduling system and could lead to dissatisfaction among customers who have limited time or bring children along.

Another weakness highlighted in the comments is the inconsistency in the quality of service. While several customers expressed satisfaction with their nails and other beauty services, there were a few who had negative experiences. One customer mentioned that their nails were bulky, crooked, and created the impression that they needed a fill-in soon after getting them done. Another customer mentioned receiving gel nail polish instead of gel nails and expressed disappointment with the short duration of the polish. These inconsistent experiences may deter potential customers and harm the salon's reputation.

Furthermore, one customer mentioned that they were charged full price for their services, even though they were not completely satisfied with the outcome. This can create a feeling of unfairness and dissatisfaction among customers who expect to receive value for their money. Additionally, the customer mentioned that they had to pedicure their husband's feet again due to a subpar experience at Spa Nails, which suggests a lack of attention to detail and customer satisfaction.

In conclusion, Spa Nails has several strengths, including skilled nail technicians, a variety of services offered, and friendly staff. However, there are weaknesses that need to be addressed, such as long wait times, inconsistent quality of service, and issues with billing and customer satisfaction. By addressing these weaknesses and implementing improvements to their scheduling system and quality control, Spa Nails can enhance the overall customer experience and attract more satisfied customers.

Best TL Reviews

I’m so glad I found Spa Nails , I can get everything done in one place . I’m from Cali & had my forever nail tech out there so I was a bit nervous to try anyone out here .

Service is amazing . I got my nails done by B the first time , shape and design was gorgeous. Today I got my lash extensions done by her sister Lisa . As well as my nails filled , design , eyebrows and lip waxed . She did not disappoint. They are busy on the weekends and only do walk ins sat & Sunday . So if you plan on going , please be patient . They are honestly the hardest workers & are working back to back with clients , sometimes not even getting time to take a break . You will not regret the wait , trust me ! So show them love & make sure you leave a good tip !

My favorite nail salon is BB Nails ???????????? My favorite person there is sting he does awesome work on my nails I typically let him free style and I’m always impressed with the outcome he does. But lordd if you can have him do your pedicure you will be in heaven when he rubs on your feet ????????????????????????. 5 stars I definitely recommend trying them out if you never been you will not be disappointed.

When i first started going to Sting over 5 years ago, I used to get acrylic nails, because of the expertise of Sting, my nails are strong and natural and now i get an over lay

I went in for a gel fullset and rhinestone design and was very disappointed. The design was ugly, nails was bulky, crooked, and already looked like I needed a fill in. Lilly did not do a good job.

I was a regular up until today. I came and it was busy so was told to come back. Came baCk and waited 45 more min and had people being taken that were after me. when I asked what was goin on I got they were staffed today. Understandable , but not enough to take people who were not there. I was told.i would he next as I watched them take 2 more people. I'm super upset especially since I had my child in tow.

They were busy. My husband and I treated ourselves for our anniversary. I was in the chair my foot water overflows they took a laundry basket of towels dumped it to clean. I asked for gel nails they gave me gel nail polish. Couldn't find colors to match my toes and nails together. Suicide awareness colors I wanted for both. The nail polish came off in 4 days of being applied. Charged me full price for us both. Yes we tipped I'm a waitress. The only reason we stayed is because the staff was personable and funny. We won't go back and now I have to pedicure my husband's feet again......

Been going here for about 10years, there going to hate me for rating individual techs but the best nail tech there is (BE…) second is her husband (sting…. Third is big Lisa….It’s always hard to find a nail salon that does really good nails but this place has multiple good nail techs. I’m A perfectionist when it comes to my nails, I am so picky because I want them to be perfect and they always are

Didn't exactly know what I wanted so I asked my nail tech to freestyle and I love the idea simple and cute Halloween colors