AAFES PX Fort Rucker Exchange

+1 334-503-9044

9214 Hutton Plz, Fort Rucker, AL 36362 United States of America

Open Today: -

Quick Facts About AAFES PX Fort Rucker Exchange

AAFES PX Fort Rucker Exchange is a medium-sized PX that offers a wide range of products and services. It is known for having almost everything one might need, which is one of its strengths. However, it has several weaknesses that need to be addressed.

One of the weaknesses is the lack of cashiers at the normal checkout counters. As mentioned in one comment, there were only two cashiers at the customer service counter. This resulted in longer wait times for customers and frustration. The older cashier seemed disinterested in helping customers and preferred to engage in personal conversations with other staff members. This lack of customer service and efficiency at the checkout counter can lead to a negative shopping experience.

Another weakness mentioned is the limited stock of certain items. One customer noted that they were unable to find sandpaper for an electric sander, even though the store sells sanders. This suggests that the store may not always have a complete inventory of basic items, making it inconvenient for customers who rely on the PX for their shopping needs. Providing a more comprehensive selection of items would greatly improve the shopping experience at AAFES PX Fort Rucker Exchange.

The comments also mention issues with the in-store pick-up service. One customer had ordered medicine and received an email stating that it was ready for pick-up, but upon arrival, they were told that it wasn't ready and would take a while. This indicates a lack of organization and communication within the store. Efficiently handling online orders and ensuring that items are ready for pick-up as promised is crucial in maintaining good customer service. AAFES PX Fort Rucker Exchange should address this issue to avoid customer dissatisfaction.

On a positive note, the store is commended for being well-stocked and offering a good selection of products. It is also mentioned that they carry alcohol, eliminating the need for customers to make an additional stop at the class six store. This convenience is a strength of the store and should be emphasized.

The comment about the grand reopening suggests that the facility has been improved and the selection has been expanded. This is a positive sign that the store is making efforts to meet the needs of its customers. However, one comment mentions that the food options, specifically Popeyes, remain the same. It is important for the store to continually update its offerings to keep up with customer demands and preferences.

Overall, AAFES PX Fort Rucker Exchange has some strengths, such as a wide range of products and a convenient location. However, it also has weaknesses that need to be addressed, including a lack of cashiers at checkout counters, limited stock of certain items, and issues with the in-store pick-up service. Improving customer service, ensuring a comprehensive selection of items, and addressing online order fulfillment issues will greatly enhance the shopping experience at AAFES PX Fort Rucker Exchange.

Best TL Reviews

Pretty Medium size PX. I've been to smaller and bigger PX exchanges. They have pretty much anything you might need .

There were no cashiers at the normal checkout counters. There were two cashiers at customer service, the younger one was busy and the older one was sitting in a chair behind the register. It really didn’t look like she worked there. She just looked at the few of us who found our way there and said “we’re it for today” I said can we checkout here, she said “come on”…..she didn’t seemed thrilled to help anyone. She took a long time because she was having a conversation with the other cashier and another customer friend. I had to hand her the items and help her check and bag them because she didn’t move from the chair or want to break her conversation. Customers don’t want to hunt around very long to check out and when you’re checking out you also don’t want a whole production with the cashier! Seemed like she worked there a long time and had some kind of drama. She should greet the customers and check them out effectively so they can get on with their day and back to their jobs! Politeness would be nice but if that’s asking too much just an effective. drama free “check-out” would be nice.

Overall it's good but definitely lacking in some basic items such as sand paper for the electric sander they sell

Good nice exchange, but the post is too small to support a full size. That makes choices slighly limited.

In store pick up is a scam. I ordered medicine and I received the email it was ready for pick up. When someone went to pick it up for me (because I’m so sick I couldn’t get it myself) they said it wasn’t ready. Mind you, it is in stock… I asked if they could expedite it then so I could take my medicine and they said the person who does it won’t be here for a while. I ordered this at 8am on the 30th. Days ago. Terrible terrible customer service.

Well stocked and did carry some booze so did not have to stop at the class six.

Grand reopening, nice facility, better selection, same old popeyes.... give it a shot

Pretty ok for the time I was there. Honestly didn't stay too long i was with someone else who had to pick up something from the store. From what I did see there was a little bit of everything for everyone. My apologies if I can't say much for this trip here hopefully I am able to go again and will write a better review. ????