Garden Inn & Suites Hogansville

+1 706-637-5400

1630 Bass Cross Rd, Hogansville, GA 30230 United States of America

Open Today:

Quick Facts About Garden Inn & Suites Hogansville

Garden Inn & Suites Hogansville has both strengths and weaknesses, as mentioned in the comments. Here is an analysis of each aspect:

1. Cleanliness: Multiple comments mentioned cleanliness issues, such as stained blankets, dirty towels, and roaches in the bathroom. This indicates potential weaknesses in housekeeping and maintenance.

2. Room amenities: Many guests appreciated the presence of a mini-fridge and microwave in the rooms, which is a strength. However, one comment mentioned the lack of shampoo and conditioner, indicating that the hotel may not provide basic amenities consistently.

3. Customer service: The comments highlight a range of experiences with customer service. Some guests were satisfied with the courteous and hardworking family that owns the place. However, others mention rude behavior from the staff, including laughing at a guest and threatening to call the police without justification. Inconsistent and poor customer service can be seen as a weakness.

4. Safety: None of the comments specifically mentioned safety concerns, implying that the hotel might meet basic safety standards.

5. Charging errors: One customer mentioned an issue with their credit card being charged twice. Although it was eventually resolved, waiting for four days for the charge to be dropped can be seen as a weak point in their billing processes.

6. Noise levels: Multiple guests complained about the level of noise, specifically mentioning arguments and fights from neighboring rooms. Excessive noise can negatively affect the quality of stay, making it a weakness for the hotel.

7. Smoking policy: The hotel provides options for both smoking and non-smoking rooms, which can be seen as a strength for guests who prefer smoking accommodations.

8. Affiliation: One customer mentioned confusion about the hotel's affiliation with the Hilton hotel chain. This indicates a potential weakness in the hotel's marketing or branding, as they might be using the Hilton name without being affiliated with the chain.

In conclusion, Garden Inn & Suites Hogansville has some strengths, such as the availability of room amenities and the hardworking family-owned operation. However, there are several weaknesses, including cleanliness issues, inconsistent customer service, noise problems, and potential confusion regarding the hotel's affiliation. Considering these factors, potential guests should carefully weigh the pros and cons before making a booking decision.

Best TL Reviews

I will be honest as I can. The bad was the Marijuana smell that came through the air vents, since they were remodeling no chairs or extra pillows so I had to borrow me a chair and the biggest thing was my card was charged twice and I had to wait for almost 4 days for it to fall off. The good is that ac can cool real good and there is a fridge and microwave in each room. So if you need a bed to sleep in and a place to wash up then this is the right place for you.

Horrible place to stay, I took my son here for a night away to go swimming and I received a call to my room at 930 at night accusing me of having 9 people in my room, threatening to call the police after I explained to them it must be a mistake that they can come check themselves that it’s just us then hung up the phone just to call back and say oh my bad wrong room. After I got worked up my 3 year old started crying and I was laughed at for asking for a refund for what just happened. Don’t waste your money. They are crazy

Stayed on 3/23/22 place is okay. The people who own and operate establishment do NOT follow CLC guidelines. So if you are a trucker be prepared to only stay the duration of the night. Has been reported to CLC and still they refuse to cooperate. Don’t waste your time or energy. Also it’s super loud! We had to contact front desk multiple times on account of the room next door. Constant fighting and arguing. Overall I’d never stay again.

I've slept here twice over the last couple years and both times I was very happy with my stay. The rooms are clean enough and they have both a mini fridge and a microwave in the rooms. Smoking or non smoking options, ac and heat work great and they have a laundry room or two and snacks machines. The beds are comfy, the showers work great and stay hot. The family that owns the place are always out and about on the property working to maintain and improve the place as a team. They are courteous, polite, no-nonsense, all around good people. I would recommend staying here to anyone needing a quiet and safe place to rest.

This place was disgusting!! DO NOT STAY HERE sadly we forget to get any pictures but me and my family stayed the night here and it was disgusting. There were stains on the blanket and the toilet had stuff on it.There were NO shampoo and conditioner for us! We could not unpack cause the drawers were filled with bust! There was a children's toy knife left right in the open making us believe they didn't even clean are room. We left the place very unhappy with are stay. DO NOT STAY HERE ITS NOT WORTH IT!!!!!

I was visiting a friend who was in town and renting a room at this place by the week. I traveled an hour and some change to get there so I was visiting for the day. I took my friends shopping and to run a couple of other errands during the day so it wasn't even like we were there the whole time. So tell me why the owner's wife kept calling their room saying that they can't have extra guests. My friends kept telling them that I wasn't staying but they just kept calling. It was super annoying and completely uncalled for!

My husband is a truck driver so we decided to stay in a room for a night. We was fixing to grill under this pavilion and the lady came out yelling saying it's private property so we moved. They in the evening fixing to take a bath there was makeup on the towels and pee stains on the blanket and the pillow was half yellow. I asked the lady nicely to get new ones and she proceeded to tell me she was going to call the cops because we checked in that morning and this happened in the evening

The room was disgusting, the towels were dirty, there was roaches all over the bathroom counter and floor. The man behind the desk was rude. I wanted to give him my hilton honors reward number and he informed me that they were not affiliated with the hilton hotel chain. How can they use a hilton hotel name ad, not be affiliated with the chain?