T&L Nails

+1 662-408-4095

4849 MS-302, Olive Branch, MS 38654 United States of America

Open Today: -

Quick Facts About T&L Nails

T&L Nails place has received a mix of positive and negative feedback in the comments provided. Based on these comments, we can identify the strengths and weaknesses of the salon.

Strengths: 1. Excellent nail work: Many customers praised the quality of the nail services provided by the salon. They appreciated the attention to detail and the overall outcome of their nails. 2. Clean and inviting environment: Several customers mentioned that the salon was clean and had an inviting atmosphere. This is important as it helps create a positive experience for customers. 3. Attentive staff: Multiple customers highlighted the attentiveness of the staff, particularly Tom. They appreciated his attention to detail and the time he took to ensure the nails were done perfectly. 4. Friendly service: Although some customers mentioned the lack of conversation with the technicians, others found the staff to be friendly. They appreciated the staff's willingness to clarify their preferences and ensure satisfaction. 5. Longstanding customer relationships: One customer mentioned being a loyal customer for over 15 years and praised the good business relationship they had with the salon. This demonstrates that the salon has managed to build a loyal customer base.

Weaknesses: 1. Inconsistent customer service: One customer mentioned that the owner did not speak to them and was not accommodating when they requested a gel nail removal. This lack of customer service can be seen as a weakness and could deter potential customers. 2. Limited communication: Some customers mentioned that the nail technicians were not talkative and did not engage in casual conversation during their appointments. This lack of communication could make some customers feel uncomfortable or disconnected from the salon experience. 3. Language barrier: One customer suggested that the lack of conversation could be attributed to a language barrier, indicating that the staff may not be fluent in English. This could limit communication and potentially hinder customer satisfaction in some cases. 4. Inconsistent nail length policy: A customer mentioned that the salon suddenly stopped offering long nails, despite having had no issue with providing long nails in the past. This inconsistency in service can be seen as a weakness, as it may frustrate customers who prefer longer nails. 5. Appointment limitations: A few customers mentioned that the salon requires appointments, which can be seen as an inconvenience for customers who prefer to walk in or have a more flexible schedule.

Based on the comments provided, T&L Nails place has strengths in terms of nail quality, a clean environment, attentive staff, and a friendly atmosphere. However, there are weaknesses in terms of customer service, communication, policy inconsistencies, and appointment limitations. Keeping these strengths and weaknesses in mind, T&L Nails can work on improving areas such as customer service, communication, and consistency in their policies to attract and retain more customers in the long run.

Best TL Reviews

I walked in. The owner didn't speak.. I asked for my gel nails to be soaked of. He was shaking he's head NO! Then he said you have to have an appointment. There was literally one lady in there! Bad business! I foresee this place closing soon. Look like you need all the business you can get! lol

VERY HONEST REVIEW **

I don't think I've EVER had more beautiful nails! This was my first time using this nail salon and I must say, my nails are almost perfect! Tom, my nail tech, was VERY attentive. He took his time and I could not ask for someone more detailed than him. However, if you are concerned about drills being used a lot on your real nails, you may want to make this known up front. Although, Tom was nice and attentive, he was not talkative at all. In my experience, most nail techs attempt to engage in causal conversation. Well, not Tom. He barely spoke and when he did, it was simply to gain clarity on what I was looking for. I do believe there may have been a language barrier. Hence, the lack of conversation. But hey, some people rather just relax when getting their nails done rather than conversation. The salon was also clean and inviting. I did not give 5 stars simply bc honestly, I've visited some nail salon that had more of a presence and a little more inviting.

Would I go back? ABSOLUTELY! Would I recommend others? ABSOLUTELY! Overall, VERY pleased with how my nails turned out!

I have been coming to Lisa & Tom for over 15yrs never had a issue and if I did it will be worked out. Good friends and good business ????????????

I started going here bout 3 months ago. Everything was good the service and they're very clean. The reason I didn't give 5 stars is because I was making my 3 week appointment and all of a sudden they don't do long nails anymore. Everybody don't wear short nails but they thing is I didn't have a problem with the price. Because I know my nails are long. They gave every excuse in the book so I couldn't get an appointment!!! But they just did my nails 3 weeks ago!!!

I have found my new nail shop! This was my first time there and the service was excellent. I got a pedicure. The pedicurist was gentle and did a wonderful job bringing my feet back to life. She asked each step of the way if I liked the work she was doing. She finished up with a beautiful polish job. I can't wait to go back!

Love this place and my nails! Just need an appointment and you are all set. Going here for about 2 yrs.

I have been to about 8 different nail shops before finding the perfect one. My gel nails would crack or lift within days of getting them done. I would always feel rushed even after making an appointment. At T&L nails, I felt as if he could read my mind on how I wanted my nails. He would clean up my cuticles and the paint job was perfect!! My second time here and I left happy each time. Will definitely be my go to spot. I do recommend making an appointment.

I thought the services were very good and detailed. I will be going back