Quick Facts About M SPA & NAILS
Strengths:
1. Quality Work: Many customers praise M SPA & NAILS for doing an amazing job and delivering high-quality work. Customers specifically mention their satisfaction with the nail designs and the ability of the technicians to replicate requested designs.
2. Efficient Communication: The salon receives positive feedback on its communication through Google Maps chat. Customers appreciate the prompt response and the ease of making appointments through this method.
3. Prompt Service: Several customers mention being seated promptly upon arrival and receiving prompt attention from the staff. This indicates that the salon is efficient in managing customer flow and providing timely service.
4. Skilled Technicians: Customers specifically mention the skill and talent of technicians like Huy and Bee. These technicians have developed a loyal customer base due to their consistently fantastic work.
5. Accommodating Walk-Ins: While M SPA & NAILS primarily operates on appointments, they also try to accommodate walk-in customers when possible. Customers appreciate this flexibility and are willing to wait for a later appointment if necessary.
6. Attention to Detail: The salon receives positive feedback for its attention to detail. Technicians are diligent and patient when matching requested designs for gel manicures, ensuring customer satisfaction.
7. Willingness to Stay Late: One customer highlights that the staff stayed 30 minutes past closing time to complete their appointment. This demonstrates a dedication to customer satisfaction and going the extra mile.
Weaknesses:
1. Inconsistency in Service: Despite the overall positive feedback, there are instances where customers have had negative experiences with certain technicians. One customer mentioned a rough treatment during a fill, resulting in bleeding and soreness. Another customer experienced cuts and uneven acrylic application during a full set.
2. Difficulty with Walk-Ins: While accommodating walk-ins is seen as a strength, the salon struggles to handle the demand. Due to their busy schedule, walk-ins may face long wait times or have to come back at a later time for an available slot.
3. Pricing: There is no specific mention of pricing in the comments, but one customer mentioned paying $75 for a full set. Depending on the location and competition, this price could be seen as high and may deter some potential customers.
Overall, M SPA & NAILS has several strengths, including their quality work, efficient communication, and skilled technicians. However, there are areas of improvement to address the inconsistency in service and handling walk-in customers more effectively.
Best TL Reviews
They typically do an amazing job! I really like this place. I loved my last set (the white) she did an amazing job!! However today on my fill the man that did them was very rough! My hands were bleeding and my nails are very sore. (Yellow set) He just put a TON of cuticle oil on and walked away when he was done.
I contacted the salon via Google Maps chat and was promptly given an appointment. A very efficient method of communication! Once I arrived, I was seated promptly and was well attended. Happy with my classic pedicure and won’t be embarrassed to wear sandals on vacation!
Love my nails! Took a pix of what I wanted and they did it. Will definitely be back. Be sure to book an appointment though. They are very busy because they do a good job and walk-ins are hard to accommodate. They will take you in if they can, but be prepared to wait or come back at a later time when they have an opening. Worth the wait if you can!
Update: Huy did it again! Loveeee them!! Just go there! Thanks Huy!
Love this place- they give excellent pedicures and whenever I ask for a design on my gel manicure, they diligently and patiently match it to perfection. I highly recommend them!
This place is amazing! My appointment was at 5 pm, my nails told 1.5 hours so they stayed 30 minutes past closing. I brought in my phone and showed a pic of what I wanted and he did amazing! Love this place!
This is the best experience I’ve ever had with getting my nails done! Highly recommend!!
Unfortunately I went in and had a full set done. This cost $75 the gentleman who did my nails cut me multiple times and I left with paint all over my fingernails and he cut through the acrylic and left holes and just tried to paint over it with nail polish.
I have found my place and my guy over the last 2 years I’ve been seeing chair #3 his name is Bee and he is awesome ! Love this business
BEE ALWAYS DOES FANTASTIC!!
Place Pictures
M SPA & NAILS Info
Amenities
Payments
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Credit cards
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Debit cards
Health & safety
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Appointment required
Planning
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Appointments recommended
Accessibility
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Wheelchair accessible elevator
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Wheelchair accessible entrance
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Wheelchair accessible restroom
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Wheelchair accessible parking lot
Amenities
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Restroom
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Wi-Fi
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Gender-neutral restroom
Today
Opening Hours
| Thursday | 10:00 AM - 06:00 PM |
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| Monday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Sunday | 11:00 AM - 04:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Tuesday | Closed |
| Saturday | 10:00 AM - 06:00 PM |
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Location
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