Quick Facts About Nail Boutique & Spa
Nail Boutique & Spa, based on the comments provided, has several strengths and weaknesses.
Starting with the strengths, one recurring positive aspect mentioned by the customers is the friendly and personable nature of the staff. They are commended for their customer service, remembering and asking about personal details, and making customers feel important. This kind of personalized attention can create a welcoming and comfortable atmosphere for the customers, contributing to their overall satisfaction.
Another strength highlighted by customers is the quality of the nail services provided. Multiple individuals express their satisfaction with the outcome of their nails, mentioning that they look natural and receive compliments from others. The technicians are praised for their skill and attention to detail, resulting in well-done nails. This positive feedback indicates a level of expertise and proficiency in nail care services.
Affordability is also mentioned as a strength of Nail Boutique & Spa. Customers appreciate that the salon offers reasonable prices, making it an attractive option for those seeking nail services without breaking the bank. This affordability factor can contribute to customer loyalty and the willingness to revisit the salon.
Furthermore, the expertise of specific staff members is highlighted. Teresa is specifically mentioned as the best technician for eyebrow services, indicating a specialization within the salon. Customers seem to trust her work and are happy with the results. This particular expertise can be a unique selling point for Nail Boutique & Spa, attracting customers who are looking for specific services and technicians.
Moving on to the weaknesses identified in the comments, one recurring theme is issues with pricing and inconsistency. One customer shares their dissatisfaction with the fluctuating prices, indicating that the salon charges varying amounts for the same service. This lack of transparency can lead to confusion and frustration for customers who expect consistent pricing options. Additionally, the absence of a clear pricing chart is mentioned, which further compounds the issue.
Another weakness mentioned is the lack of background music. While this may seem like a minor inconvenience, it can have an impact on the overall atmosphere of the salon and customer experience. Background music often helps create a relaxing and enjoyable environment, and the absence of it may be seen as a drawback by some customers.
One significant weakness mentioned in a more recent comment pertains to the poor service experienced by a customer. The individual highlights excessive wait times, unprofessional behavior from the staff, and a concerning safety issue involving the owner or employee's young son playing with salon equipment and nail polish. These incidents reflect poorly on the salon's management and overall professionalism, potentially driving customers away and damaging the reputation of the business.
Lastly, one customer mentions experiencing rough handling during cuticle clipping. This raises concerns about the technicians' technique and the potential discomfort or even harm that customers may experience during their services. This roughness undermines the overall quality of the service and may deter customers from returning.
In conclusion, Nail Boutique & Spa has several strengths, including friendly staff, quality services, affordability, and expertise in specific areas. However, the salon also faces weaknesses such as inconsistent pricing, lack of background music, poor service, unprofessional behavior, and rough handling during services. These weaknesses should be addressed by the management to ensure a positive customer experience and maintain a good reputation in the competitive nail salon industry.
Best TL Reviews
i just got done there, and i asked for red (066) french tips, and showed them an in person example(family member with me) and they painted my whole nail red. and i’m too nice to make them redo it but i let the front desk person know they messed up.
I've never found a nail salon I wanted to go back to a second time or more. But, I love it here because the people are personable and friendly. It's also reasonably priced. They do an amazing job! They take their time and do it right no matter how busy they are! I had a male both times and they have been the best nails I've ever gotten done! They do have women in there as well I just haven't experienced them doing my nails yet because I've only been there twice so far but, I will definitely be going back! You don't have some glob of acrylic with your nails so thick that you can't do anything. They look so natural that I actually had people asking me if they were my "real" nails! While I was sitting there the second time I came back, almost every person that came in was remembered, asked about details that were happening in their family's lives, (ex-is your husband feeling well now, one lady came in and was asked how her daughter's leg was doing) I'm not sure what happened but just that they remember and make you feel important speaks volumes! It is very quiet in there is the only downfall there's no background music going. They have movies on screen but no sound with them and that's really the only complaint that I have! Overall it was a great experience and I would definitely go back over and over again!
You cannot beat the service, quality or price. I am a customer for life!
Teresa & John are great people. Always enjoyable and professional. Teresa is the absolute best at eyebrows. I ONLY let her do mine! I am always happy with their business.
My husband finally got a pedicure. To help with his ingrown toenail & now he goes every time I go now!!
Randy is AMAZING!!! He did my mani, dip, snowmen and the step up pedi with gel!! AMAZING service and prices!!
UPDATE: 2nd visit today and AGAIN superb customer service and Teresa is ALSO amazing! She paid such close attention to the ends of my nails so the gel won't chip when I walk out! Thanks again guys!!!
Very nice people! And very professional! She also done an amazing job making my nails look natural. Will definitely be back! ????
Will never return to this salon! I've been coming here for 7 months. Their prices are never the same, they charge what ever they want. Between $70-$90 for a pedicure and fill. There is no pricing chart, what they do have is smudged. Today, I took my own Polish ???? in and they still charged me for Gel polish....
Updated August 2022: Not a good choice for nail salons in Scottsboro. I arrived at 4:15 on a Thursday and there were 3 people doing nails while I and one other person waited. It was after 5pm before I was finally directed to the pedicure chair and it was 6:30 before my pedicure was done. I told them to skip the manicure that was supposed to come after the pedicure because I didn't have time to wait. Very poor service. More alarming though was the owner or employee's young son (maybe 10) who was riding around the salon on a scooter. At one point he stopped at the sink where they direct you to wash your hands before nail polish and he used the nail brush to clean one of his toys. When everyone was in the pedicure stations, I watched him go to a manicure station, open a bottle of nail polish and paint one of his toys. This is the same polish being used on customers! This salon previously had individual packages of sealed, sterilized tools for pedicures. Now they re-use whatever is at hand. This place is now a safety hazard! Not recommended!
Review from 2018: Nice, clean salon with large staff. This place is always busy which is a good sign. Have gotten both gel and regular mani-pedi's and both have been great. Fair prices and nice work. My 4-star instead of 5-star rating is only because the staff is sometimes a little rough when clipping cuticles.
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Nail Boutique & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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