Quick Facts About Magic Nail
Magic Nail Place is a nail salon that has received mixed reviews from customers. While some customers praise the excellent service and talented nail technicians, others express disappointment with the unprofessionalism and rude behavior of the staff. In order to provide a comprehensive analysis of the strengths and weaknesses of Magic Nail Place, let's examine the comments in more detail.
Starting with the positive aspects, one customer mentions their love for their nail technician, Halia. They appreciate her attention to detail and creative designs. This positive experience is further reinforced by their long-standing patronage of the salon. Another customer also expresses their satisfaction with the nail designs, mentioning that even after a month, their nails were still holding up well. This indicates the durability and quality of the nail services provided at Magic Nail Place.
Additionally, the customer appreciates the efficiency of the salon, mentioning that they are in and out quickly for their appointments. This efficient service is seen as a strength since it caters to customers looking for a time-saving experience.
Moving on to the weaknesses identified by the customers, one recurring issue seems to be the lack of communication and transparency regarding pricing and service options. One customer complains about the unexpected charges for gel nails and the absence of regular French manicures. This lack of upfront information can be seen as a weakness, as it leads to misunderstandings and customer dissatisfaction.
Another significant weakness highlighted by several customers is the unprofessional behavior of the staff. The comment mentions instances of rudeness from the owner and another nail technician, as well as a nail technician trying to flirt with a customer. These issues of unprofessionalism can create a negative atmosphere in the salon and lead to a loss of trust and customer loyalty.
Furthermore, some customers express concerns about the quality of service they received. One customer mentions a pedicure where the nail technician skipped essential steps and used the wrong color. The customer felt rushed and disappointed with the final result. Another customer complains about the high total cost for a subpar service, including messed-up ombré nails and rough feet. These experiences reflect poorly on the skill and attention to detail of the nail technicians at Magic Nail Place.
Additionally, a customer mentions the lack of professionalism when it comes to punctuality. They state that the nail technicians often arrive late, causing inconvenience to customers with scheduled appointments. This inconsistency in punctuality can be seen as a weakness since it reflects a lack of professionalism and respect for customer time.
Lastly, another customer complains about the lack of customer service and resolution of complaints. They mention their dissatisfaction with the nails and the injury they sustained during a pedicure. When they expressed their unhappiness and requested a fix, the salon appeared disinterested in rectifying the situation. This lack of accountability and responsiveness can be seen as a significant weakness, as it undermines customer satisfaction and loyalty.
In conclusion, Magic Nail Place has both strengths and weaknesses based on the customer comments. The salon receives praise for talented nail technicians, creative designs, and durability of nails. However, it falls short in areas such as communication, professionalism, and customer service. These weaknesses include issues of unexpected charges, unprofessional behavior, subpar service quality, inconsistent punctuality, and a lack of accountability. It is essential for the salon to address these weaknesses and strive for improvement in order to provide a positive experience for all customers.
Best TL Reviews
I love my nail tech Halia. She takes her time when she doing my nails and never disappoint me when she designs them. I’ve been coming here for years and I’m always satisfied. When I have an appointment I’m in out and that’s the service I love.
The pic below shows my nails a month after they were done and they were still holding up besides one broke because I hit a day before getting them done again
The Spanish lady who did my nails tried and apparently they don’t do regular French there and will charge you $42 to do them you heard this right they state they don’t regular but don’t tell you that from the beginning. They push gel cause it’s easier for them which is another crazy charge of $52 ???? and the owner and angelic another nail tech are super rude will ask you to leave just for saying you were stressed out cause you thought you were getting another thing and you didn’t I literally cried because I work so hard for my money and I just wanted to pamper myself for once and they completely ruined it for me. I should of known better seeing as it was fairly empty for a Saturday not only that but I swear getting your nails done in ocala is a nightmare. When I ask the owner if we could fix the line she rudely said why you did that not even saying sure accidents happened ????????♀️ THE WORSE NAIL PLACE IVE BEEN TOO IN 20 years of doing my nails and that says a lot do yourself a favor and do not support CROOKS!!! I’m also reporting them to BBB because they are definitely robbing folks.
I absolutely love this place. No matter what design i come in with it is always on point. I have been getting my nails done by Kayla and her amazing team for almost a year now and have NEVER been disappointed. Always super friendly and detail oriented and doesn't rush through the appointments. Pictures are just a sneak peak of some of the designs i have gotten.
I’ve been coming here since 2018 but the last two times were not the greatest.
One man that worked there doing my nails was trying to flirt with me. Once he asked if I had a boyfriend and I said yes, my nails started looking horrible and rushed. I tried giving benefit of the doubt in going back for full set and pedicure in hope he wasn’t working.
The second time I went, the lady who did my pedicure skipped the step of taking off the dead skin off the heel of my foot, she put the wrong color (I was in a time frame and had to deal with the color) and she huffed and puffed like she didn’t want to work.
Getting my nails done I was quoted $75 which I expected but didn’t expect the total to be $140 for messed up medium ombré nails, wrong color and my feet feeling rough. I’m heavily disappointed and officially done with this mail salon.
Really enjoyed my service with Donni he was humerus and nice! He did a great job with the service and is gentle . Made my day!
Been going here for a year now since I’ve moved to the area and this is the best salon! Never disappointed with my nails
I see y'all deleted my review on your fb page. I'm highly upset with these nails and the fact that your nail tech cut me during a pedicure and used the wrong color. And when I told you I was unhappy with these nails and wanted them fixed you just said oh its the gel???? I see y'all posting amazing nails every day but you gave me this? I'm highly disappointed and I doubt I will ever go back since you have no interest in making it right.
I would not recommend this place because of the lack of professionalism. I have schedule appointments before and the nail tech comes in 45 min post appointments and it’s not a one time occurrence. It’s been a while, I decided to give Magic Nails another try. The owner Jayden is extremely rude. Today I was sat immediately down with a nail tech. The nail tech was rude and rushed me to pick a color within a minute of sitting down (no exaggeration). I felt pressured and decided to end the service early. I was $15 was charged for dip removal when I explained what happened to Jayden, he was on the phone and didn’t address the situation just shrugged his shoulder and demanded $15 to be paid.
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Magic Nail Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
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