Quick Facts About Luxury Nails & Spa of Lake Mary
and I am extremely disappointed.
Strengths:
1. Relaxing atmosphere: Customers appreciate the relaxing atmosphere of Luxury Nails & Spa of Lake Mary. The murals on the ceiling and walls create a calming ambiance that transports customers to a waterside villa, enhancing their overall experience.
2. Comfortable pedi chairs: The comfortable pedi chairs contribute to the overall comfort of customers during their pedicure treatments. This adds to the relaxation and enjoyment of the spa services.
3. Skilled staff: The staff at Luxury Nails & Spa of Lake Mary are highly skilled in their craft. Customers appreciate their expertise and compliment their abilities at nail art and other services.
4. Exceptional customer service: Multiple comments highlight the exceptional customer service provided by the staff. Customers feel pampered and cared for during their visits, which contributes to their positive experiences.
5. Flexibility to fix mistakes: The salon has shown flexibility in fixing any mistakes that occur, as mentioned in one of the comments. This willingness to rectify any issues demonstrates their commitment to customer satisfaction.
6. Clean and pleasant-smelling environment: The salon is mentioned to be clean and free from the typical smell associated with nail salons. Instead, it has a pleasant scent of essential oils, which adds to the overall experience.
Weaknesses:
1. Inconsistent quality: One comment mentions a disappointing experience where the customer's nails did not meet their expectations. This inconsistency in quality raises concerns about the overall consistency of the services provided.
2. Rushed service: A negative review states that the service felt rushed, giving the impression that the technician prioritized speed over quality. This can negatively impact the overall experience and satisfaction of customers.
3. Nail durability issues: A customer reported issues with the durability of their nails, with the white toes turning brown and the nails lifting within a short period after the service. This raises concerns about the longevity and quality of the nail treatments offered.
Conclusion:
Overall, Luxury Nails & Spa of Lake Mary has several strengths that contribute to positive customer experiences, including a relaxing atmosphere, comfortable pedi chairs, skilled staff, exceptional customer service, and a clean environment. However, there are some weaknesses to address, including inconsistencies in quality, rushed service, and durability issues. These weaknesses should be addressed to ensure consistent high-quality services and maintain customer satisfaction.
Best TL Reviews
The atmosphere is very relaxing, the pedi chairs are comfortable, and the staff are very nice and skilled. I especially loved the murals on the ceiling and the walls- it transported me to a waterside villa! I will definitely return. (Pedicure #3 is especially great for dry heels.)
If I could give TEN STARS I would!! Sam and the entire staff is absolutely amazing. They make everyone coming in feel pampered and cared for. I've never been a "salon" kind of woman but I splurged for my wedding in November....and now I'm hooked. It's not just because of how beautiful Sam makes my nails and toes, but because my experience there is always so wonderful and that energy stays with me when I leave. Thank you Sam for making me beautiful for my wedding and honeymoon....you are the best! <3
I absolutely love this place! I have been coming here for years and they never disappoint! I had my nails done and a couple day later something I did changed the color and without question they fixed it! Thank you for always providing the best experience!
Rose was amazing! I got my nails done for thanksgiving and she made my nails just like the picture I showed her. She’s very precise and wants everything perfect when doing your nails. Usually when I go to places they won’t fix my nails if it’s a small mistake but she does. I’ll definitely be going back to her!
Worst experience ever, my nails look bad. It was like the guy wanted to finish fast and get rid of me. Way far from the word “luxury”
My mom and I went today for pedicures manicures and also got my eyebrows waxed. The place is clean doesn’t smell like a normal nail salon. When you go in it smells clean and like essential oil‘s. All the staff was so kind and friendly and interactive. We will definitely be going there again. Our gel pedicures and manicures came out perfect
I just switched to the salon a month or so ago and Kristen is the lady that does my nails and pedicure and she is awesome! When I started there I had an ingrown toenail that I think was caused from the last salon I was at and was very painful I might add. Kristen took care of it and I'm back to normal was back to normal basically right after I met with her she is the best and the salon is absolutely beautiful and clean. I am so happy to be at this salon now I will be there forever
The first picture shows how good my nails were in shop!! I got home a few days later and white toes began to turn a brown color and my nails started lifting!!! $145 is a lot to pay and have my nails looking like this under 2 weeks… Samantha did my service
Place Pictures
Luxury Nails & Spa of Lake Mary Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Planning
-
Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
How to go there
Location
Places
Other Places
10. Axis Salon
11. Hair Zone
12. Creations Salon