Quick Facts About Trays
Tray's Place, based on the comments provided, has both strengths and weaknesses. Let's analyze each aspect in detail.
Strengths:
1. Skill and Talent: Multiple comments praise the barbers at Tray's Place for their phenomenal talent and the quality of their work. Customers mention that every haircut they saw walk out of the shop was perfect and that the barbers worked magic on their hair and beard.
2. Atmosphere: The positive atmosphere at Tray's Place is repeatedly mentioned in the comments. Customers appreciate the happy vibes, laughter, and friendly staff. This creates a welcoming and enjoyable environment for customers.
3. Quick Service: Several comments mention that the cuts at Tray's Place are quick and efficient. Customers appreciate the timely service, as it saves them from waiting for extended periods.
4. Professionalism: Some comments highlight the professional behavior of the staff at Tray's Place. They are described as friendly, assuring, and capable of handling any customer's needs. There is even a specific mention of a barber named Dustin who did a great job and provided excellent service.
Weaknesses:
1. High Price: One customer expressed disappointment with the expensive nature of Tray's Place. They specifically mentioned that their simple haircut cost them $40, which they deemed ridiculous. This suggests that the prices at Tray's Place may be higher compared to other barbershops, potentially causing customers to reconsider their visits.
2. Lack of Communication: A comment mentions that the customer was not informed of the barber's name upon arrival. They also state uncertainty about being overcharged. This lack of communication and transparency can create confusion or dissatisfaction among customers.
3. Inconsistent Customer Experience: A negative experience is shared by a customer whose child had a negative encounter at Tray's Place. The barbers did not acknowledge them or inform them that they were unable to provide a haircut until the child had been waiting for 10 minutes. Furthermore, the comment mentions that the child was left outside the shop on a corner in downtown Charleston. This incident reflects poor customer service and unprofessional behavior, leaving a negative impression on this particular customer.
Overall Assessment:
Tray's Place has several strengths, such as talented barbers, a positive atmosphere, quick service, and professionalism. These aspects contribute to a satisfying experience for many customers, as indicated by the positive comments. However, the high prices, lack of communication, and negative experience described by one customer indicate areas for improvement. Tray's Place should consider addressing these weaknesses in order to enhance overall customer satisfaction and maintain a positive reputation.
Best TL Reviews
SUPER EXPENSIVE!! My haircut is always the same. Shave the sides, and leave a little on top. This cut cost me $40!! Ridiculous!
I'm not sure what his name was? I didn't ask, he didn't say. I came in and sat around waiting for an open seat, pretty sure I was in the 3rd chair. Why, was I overcharged?
11-18-2022, was my first visit to "trays barbershop and the barber,a young professional, "Mr. Cotez Newsom" cut and trimmed my hair to my liking! I was in and out without a long wait,and was very satisfied with my finished style,
Thanks ????, I will make plans to visit "Trays !"in the future and will highly recommend this shop to friends and family....
Absolutely phenomenal talent and atmosphere. I highly recommend this shop. Every cut I saw walk out while I was waiting was perfect and Cortez worked some magic on my beard. Already looking forward to my next appointment. I've finally found my barber shop.
I love going to this shop because it’s always happy vibes and laughter. The cuts are quick and 10/10. You won’t regret the visit
The staff was so friendly. They assured me that they would take care of me. It was my first time having a haircut in another country. I was nervous but when I stepped out of Tray’s, I was up and about with confidence. Big up to Forest!!!
My son was recommended to this shop for a hair cut for his graduation. We walked in neither of the guys cutting acknowledged us at all, I gave my son some money for the cut assuming if they couldn’t take him they would’ve surely said it while I was giving him the money or walking out of the door.
These guys wait til my son is sitting there for 10 minutes to tell him they couldn’t cut him. And double down by leaving my child outside the shop on the corner in downtown Charleston. These dudes are trash for leaving my child outside their shop.
My son said the atmosphere was nice and he had an appointment where he didn't have to a wait for service and everyone was very professional and the barber ( Dustin) did a great job
Thanks for the great service
Very good staff here and they do great work when you want to get a fresh look. Go check this place out. Highly recommend them
Place Pictures
Trays Info
Amenities
From the business
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Identifies as Black-owned
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Restroom
Today
Opening Hours
| Monday | 08:30 AM - 06:30 PM |
|---|---|
| Tuesday | 08:30 AM - 06:30 PM |
| Wednesday | 08:30 AM - 06:30 PM |
| Thursday | 08:30 AM - 06:30 PM |
| Friday | 08:30 AM - 08:00 PM |
| Saturday | 08:30 AM - 08:00 PM |
| Sunday | Closed |
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