Glamour Nails

+1 803-462-0065

7201 Two Notch Rd, Columbia, SC 29223 United States of America

Open Today: -

Quick Facts About Glamour Nails

Strengths:

1. Friendly and welcoming staff: Many comments mention the friendly nature of the employees at Glamour Nails, indicating that they create a positive and pleasant atmosphere for customers.

2. Good quality work: Several customers were satisfied with the work done on their nails, describing it as "good" and "really good." This suggests that Glamour Nails has skilled technicians who can provide satisfactory nail services.

3. Attention to detail: One customer specifically mentioned the attention to detail they received during their manicure and pedicure. This indicates that the technicians at Glamour Nails prioritize precision and ensure that each customer's nails are taken care of with care and precision.

4. Availability for walk-ins: A customer noted that they were able to secure an appointment as a walk-in, indicating that Glamour Nails is accommodating and can accommodate customers on short notice.

Weaknesses:

1. Pricing differences: One customer mentioned that the prices at Glamour Nails were different from what they were expecting, which implies that the salon may have higher prices compared to other nail salons in the area. This could be a potential weakness for attracting price-sensitive customers.

2. Bleeding during service: Although the customer mentioned that their fingers were fine after a minor bleeding incident, it indicates that the technician may not have been as careful during the service, which could be a concern for customers looking for a painless and comfortable experience.

3. Misshapen nails: One customer expressed dissatisfaction with their nails, stating that they were misshapen. This suggests that there may be inconsistencies in the quality of work done at Glamour Nails, and that some customers may not be completely satisfied with the final result.

4. Time-consuming service: One customer complained about the long waiting times and the overall duration of the service. This can be seen as a weakness for Glamour Nails as it may deter customers who value efficiency and prompt service.

5. Poor customer service: A dissatisfied customer mentioned a terrible experience with the technicians, including a lack of accountability and a bad attitude. This indicates that there may be issues with the professionalism and customer service skills of certain staff members at Glamour Nails, which can greatly impact the overall customer experience.

6. Refusal to rectify mistakes: Another customer mentioned that the technicians refused to acknowledge and rectify their mistakes, which can be seen as a lack of responsibility and customer-centric approach. This indicates a weakness in the salon's ability to handle customer complaints and ensure customer satisfaction.

7. Lack of professionalism: One customer mentioned that the technicians at Glamour Nails argued with them instead of addressing their concerns, demonstrating a lack of professionalism. This can be detrimental to the salon's reputation and can lead to negative word-of-mouth.

Overall, Glamour Nails has strengths in terms of friendly staff, good quality work, attention to detail, and availability for walk-ins. However, there are weaknesses in pricing differences, potential bleeding incidents, misshapen nails, time-consuming service, poor customer service, refusal to rectify mistakes, and lack of professionalism. Addressing these weaknesses can help improve the overall customer experience and reputation of Glamour Nails.

Best TL Reviews

Coming from Michiana, the prices were different from what I expected. I got a basic manicure and my nails are still growing healthily. They greeted me and my daughter pleasantly. We waited patiently as I was a walk-in. I got my tech; she verified my nail cut and color. She silently worked away. I did bleed a little and wished she would mother it for a second. She didn't but my fingers were and are fine. It was a plesant experience and Im grateful they stayed open for me.

First time here for a nail repair and fill in since my regular shop was closed due to holiday. Misshapen nails. Gel polish fill in $45.

The employees at Glamorous Nails are so friendly and they 'he' did an amazing job on my pedicure, it was very relaxing and soothing at that moment and time. ????

I started going to Glamour Nails 12/21 , my nail tech Phan is Great.

Really good work done here and very pleasant techs

First time visiting and I was treated wonderful. I was treated with professionalism and attention to detail (mani-pedi). Benson did a great job and I will come back again.

TERRIBLE EXPERIENCE! Came in for a simple set of natural finish ombré almond acrylic nails. Although I showed the technician two pictures of exactly what I wanted he went ahead and quickly placed a set of pearl tipped nails and essentially did whatever he pleased. Not only did he put these horrid things on CROOKED and ANGLED UPWARD, the technician said it was too late to fix the mistake he made. While at the salon I also realized that FOUR of the flat nails he placed aren’t even glued on! The technician(s) (read: this issue isn’t with just one tech) gave me a terrible attitude and refused to accept any errors with the work. One technician even went as far as blaming my nail bed without even looking at my nails once? At one point the technician attempted to charge me $10 to remove these duck-bill looking things. In all transparency, the lead technician there offered to re-do them free of charge, however she was the primary person arguing and giving me an attitude; so of course I didn’t trust her to re-do them and refused. I post this with the intention of saving another customer from the headache I’ve gone through with this salon.

Never ever go here and expect to get out in a timely manner. When you ask the employees how long will it take instead of giving you an estimate time they say “when we finish these people in front of you” it’s always busy and they don’t even take into consideration that people have other things to do so it takes roughly about 4 hours just to get in a chair . My nails were did totally wrong and instead of taking them off and do it over they tried to argue me down about how it looks good !!! Terrible service I wouldn’t recommend this salon to no one !