Fantasy Nails

+1 248-544-2040

1456 E 12 Mile Rd, Madison Heights, MI 48071 United States of America

Open Today: -

Quick Facts About Fantasy Nails

Strengths:

1. Excellent pedicures: Customers consistently mention that their pedicures at Fantasy Nails are top-notch. The customers praise the nail techs for providing gentle and thorough services, resulting in perfect-looking feet and soft skin.

2. VIP experience: The VIP package at Fantasy Nails is highly regarded by customers. The use of scented water and lotions adds a luxurious touch to the experience, and the customers feel that it is worth the price.

3. Friendly and welcoming staff: The staff at Fantasy Nails is described as friendly, approachable, and personable. They welcome customers warmly and make them feel like old friends. This creates a comfortable and inviting atmosphere.

4. Clean and professional environment: Multiple customers mention that the salon is clean and maintains a professional environment. Having a clean space is crucial for hygienic practices and customer trust.

5. Good customer service: Customers appreciate the excellent customer service provided by the staff at Fantasy Nails. The nail techs chat with customers, play music, and make them feel valued.

6. Availability of appointments: Customers are pleased that Fantasy Nails accepts appointments, allowing them to plan their visit and avoid long wait times. This convenience is highly valued by busy customers.

7. Variety of colors: Customers mention that Fantasy Nails always has the colors they are looking for. This shows that the salon has a well-stocked inventory, providing options for customers to choose from.

Weaknesses:

1. Language barrier: One customer reported experiencing difficulty communicating with a nail tech who did not understand English well. This language barrier can lead to miscommunication and dissatisfaction with the service.

2. Inconsistency in service quality: Although most customers have positive experiences, there is a small proportion of customers who express dissatisfaction. One customer mentioned a mismatched fill line, incorrect pricing, and poor customer service. This suggests that there may be inconsistencies in the quality of service provided.

3. Pricing confusion: Another customer mentioned being charged a higher price than initially expected. This indicates a lack of clarity in pricing and suggests that there may be inconsistencies in how pricing is communicated to customers.

Overall, the strengths of Fantasy Nails lie in their excellent pedicures, VIP experience, friendly and welcoming staff, clean environment, good customer service, appointment availability, and a variety of colors. However, there are weaknesses related to language barriers, inconsistencies in service quality, and pricing confusion.

Best TL Reviews

I went this week for the first time for a pedicure and loved my experience. My feet and polish look perfect and my skin is soft but they were very gentle. I picked the VIP and it's worth every penny, I love the scents they used in the water and the lotions left my skin so soft. The nail tech was very nice and thorough but quick with her work.

I will definitely be back for a manicure and another pedicure!

Amazing! Great service, so friendly. I will come here every time I’m in town!! Also they take appointments so you can get in and out as expected.

This was my second time here for a pedicure. Let me tell you it was great!! I am so glad that I was recommended to come here. Tran was my favorite at another salon and now owns Fantasy. Her daughter Amanda did my pedi both times and Tran does my nail art. I highly recommend this nail salon. It’s so clean, friendly and just amazing!!!

I already made an appointment for my next pedi!

I’m all about good customer service and the ladies here at Fantasy Nails provide just that! Love that they play music and chat and welcome you as if you’re an old friend. Nice clean salon too, I’m sure to become a regular here!!

Tran and Christy ALWAYS give great service. They are both personable and great ladies. I ABSOLUTELY LOVE Cats Eye polish (#8) I highly recommend Fantasy Nails...

Love this location!! It’s right by my house so I can always stop by whenever one of my nails fall off from fighting a bih. I usually see Christy, she always hooks it up right away. Everyone else there is also very nice and does a great job, but my girl Christy is the GOAT.

The shop is very clean and professional. They always have the colors I am looking for and they do my nails in a timely manner. I would recommend this place to all my girlies. Feels right at home here.

Tran is fantastic!!! Very professional and thorough job.

she is by far the best nail tech I have ever had.

Pays attention to detail and nails have never chipped for me.

I came to get a french fill in. Very basic, all they needed to do was just fill in my pink and put clear Polish on it. They don't speak or understand English very well so I had to ask the man several times to clip 2 lifted nails. So it doesn't cause fungus If water get under my nail. He kept saying.."huh" Ignoring me. He drill on top of my cuticle also the acrylic that he used did not match the pink that was already on my nail so you can now see my fill line. On top of all that she tried to charge me $45 for just a filling But their priceless said between $20-$30 for a fill in. Finally she said $40 which was still too much. I will never go there again. Bad customer service and over priced