Thai On Aire

+44 1535 608511

145 Skipton Rd, Keighley BD21 3BG United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Thai On Aire

Thai On Aire place has received both positive and negative comments from customers. In order to analyze its strengths and weaknesses, we will examine key aspects such as food quality, pricing, service, delivery options, atmosphere, website functionality, and customer satisfaction.

Starting with the strengths, many customers have praised the food quality at Thai On Aire place. The majority of reviewers have given the food a 5-star rating, emphasizing that every dish they tried was fresh, beautiful, and plentiful. This highlights the restaurant's ability to consistently deliver high-quality Thai cuisine. Additionally, reviewers have mentioned that the food is reasonably priced, making it an attractive option for customers in terms of affordability.

The restaurant's atmosphere has also been praised by some customers, with comments describing it as "lovely" and "non-pretentious." This indicates that Thai On Aire place provides a pleasant dining experience, creating a welcoming and comfortable environment for customers to enjoy their meals.

Furthermore, the service at Thai On Aire place has been commended by several reviewers. Customers have mentioned that the staff is pleasant, friendly, and helpful. This positive feedback showcases the restaurant's commitment to delivering excellent customer service.

On the other hand, there are a few weaknesses that have been highlighted by customers, which Thai On Aire place could address to improve its overall performance. One recurring issue mentioned in the comments is the restaurant's website functionality. Some customers have mentioned that the website needs improvement, making it difficult to place orders online. However, this is mitigated by the fact that customers can call in their orders instead.

Another weakness is the limited delivery options. According to one comment, Thai On Aire place can only deliver on weekends. This restricts the convenience of delivery and may discourage potential customers who prefer weekday delivery options. However, customers have noted that the food is worth collecting, indicating that the quality of the food compensates for the limited delivery schedule.

Another area for improvement suggested by a reviewer is the restaurant's lighting. It was mentioned that Thai On Aire place could benefit from some modern accent lighting to enhance the ambiance and create a more visually appealing dining space.

Unfortunately, there have been negative experiences reported by some customers. One customer mentioned that their request for no onions in their order was ignored and they were delivered food covered in onions. Additionally, they had to wait over an hour to receive a replacement order. This indicates a lapse in quality control and customer service, as the mistake was made twice in a row. This negative experience with the service may leave customers disappointed and dissatisfied.

Despite the negative experiences, the majority of comments demonstrate positive customer satisfaction. Many reviewers have recommended Thai On Aire place, praising the food, service, and overall dining experience. This positive customer sentiment suggests that Thai On Aire place has several strengths that contribute to its success, such as high-quality food, reasonable prices, and friendly service.

In conclusion, Thai On Aire place has various strengths and weaknesses based on customer feedback. Its strengths include high-quality food, reasonable prices, a pleasant atmosphere, and friendly service. However, there are weaknesses in areas such as website functionality, limited delivery options, and occasional lapses in quality control and customer service. Overall, the positive customer reviews outweigh the negative experiences, indicating that Thai On Aire place is generally well-regarded and offers a satisfying dining experience for customers.

Best TL Reviews

I have only recently had the takeaway from here and can over give the food a 5* review. Every dish that I have tried has been fresh, beautiful, plentiful, and really reasonably priced.

They need to do work on their website, so it's better to phone orders through, and they can only deliver on weekends but the food is worth collecting.

Lovely atmosphere.

Really pleasant and friendly service.

We had 4 different starters and 4 different meals and everyone was very happy with the food.

Really tasty ????

Definitely recommend ????

Normally a good place, but our latest experience was they totally ignored our request of no onions- and covered mine in onions. Then made us wait over an hour to deliver (we picked up our order the first time) the replacement. And when asked why they delivered someone else’s first they told my husband ‘because they paid for it’. What?! So did we!! The first time when they made a mistake!!

I know people can get it wrong but twice in a row dealing with a mistake they made isn’t their strong suit.

Food is normally good. Finally eating just shy of 2 & 1/2 hours after our first order. Disappointed with the service.

Food and service fine. The place would benefit from some modern accent lighting.

Execlent meal, very helpfull staff

Always good place to eat

Best Thai I've had in ages, a hidden gem with lovely friendly service, thank you.

First time experience. Lovely food lots of veg. Definitely be back. Just wish they did spare ribs.

Welcoming staff and non pretentious Thai food at its best. Well balanced flavors, tender chicken and the taste of the veg came through the spices. Proper! Thanks form the wondering in table for 1 ;)