The Brand

+1 248-291-6098

42 14 Mile Rd, Clawson, MI 48017 United States of America

Open Today: -

Quick Facts About The Brand

The Brand place has received mostly positive comments regarding its atmosphere, customer service, and the skills of its barbers. These strengths contribute to a welcoming and enjoyable experience for the customers. The inclusion of a complimentary drink, such as beer, adds to the overall atmosphere and helps customers feel at ease.

The first comment highlights the positive atmosphere and customer service provided by The Brand. It mentions the friendly welcome and the fact that the barbers consistently provide excellent service. This suggests that The Brand has a strong focus on customer satisfaction and creates an inviting environment for its clients.

Another comment praises the specific barber, Marcos, as being the best and most consistent the commenter has come across. This highlights the skill and professionalism of the barbers at The Brand. A consistent and talented barber can build a loyal customer base and enhance the reputation of the salon.

Similarly, another comment mentions the exceptional service provided by barber Mike, who not only gives great haircuts but also offers a drink to the clients. The fact that Mike is mentioned by name suggests that the barbers at The Brand have a level of individuality and personal touch in their work, which can contribute to customer satisfaction.

One commenter expresses their disappointment with the recent service. Their negative experience of having two unauthorized appointments made without their permission results in them being banned from The Brand. This indicates that communication or customer service might be an area of weakness for The Brand. It is important for staff to understand and fulfill customer requests accurately to avoid such issues.

However, most of the other comments reflect positively on the services provided by The Brand. The salon is praised for its atmosphere, staff, and the quality of haircuts provided. This reinforces the reputation of The Brand as a reliable and skilled place for haircuts.

The fact that one commenter mentions that they will continue visiting The Brand in the future indicates that the salon has built a loyal customer base. This is a sign of strength as it demonstrates that customers trust the salon and are willing to return.

Another comment praises The Brand for its great atmosphere and staff. This shows that the salon is successful in creating a welcoming and comfortable environment for both adults and children. Being able to cater to the needs of different clients is a strength as it expands the potential customer base.

Overall, The Brand place seems to have several strengths, including a welcoming atmosphere, skilled barbers, and a focus on customer satisfaction. However, there might be a weakness in communication or customer service, as indicated by the one negative comment. It is important for The Brand to address this weakness and ensure that all staff members are trained in effective communication and listening skills to prevent similar incidents in the future.

Best TL Reviews

I’ve been going here for the past two years. Love the atmosphere and the customer service The Brand provides! They always offer you something to drink and welcome you as soon as you walk in, they even have beer! Such a cool spot. Marcos is hands down the best/consistent barber I’ve come across ????.

Went to get cleaned up before a wedding. Barber Mike got me a drink and did an amazing job. Always make an appointment, because they get busy, but after you go inside you'll understand why. Great people, great atmosphere, great haircuts.

Mike Stephen cut my hair today. Best haircut I’ve ever had. He’s a perfectionist! I’ll be having Mike cut my hair going forward.

I have been getting haircuts here for the past 2 years everything going fine, recently they have had 2 appointments confirmed with out my permission only cause the guy answering the phone was not understanding what I was saying. Therefor I am now banned from the brand. Terrible way of going about the situation

Great place to get a haircut. They all do a wonderful job. I will continue to visit when I need a haircut in the future.

Great atmosphere & staff. They did a great job cutting my 12 year old son & my hair. I definitely recommend them

I’m not one for reviews but I gotta say I absolutely love this place! Great hospitality, friendly people, and a beer on the house. What’s not to love. Very cool atmosphere and the best hair cuts I’ve ever received. If you’re looking for a bald fade come in and see Mike he’s your guy! Very talented and great with the clippers! 10/10 recommend

Great service very friendly and the stylist a perfectionist and also beautiful....